Michelle Roberts

I am currently working at Gatwick Immigration Removal Centre as a Healthcare Assistant commencing early February 2024, my duties include: Admitting the residents whether escorted from prison or from another holding facility or ordinarily from the wider community, with consent from resident on arrival to perform vene-puncture instant test for BBVs (Test includes: Hepatitis B, Hepatitis C and HIV) also documenting the basic vital signs in the appropriate area using SYSTEM-ONE. Discharging in the community, signing to indicate that resident/ prisoners are fit or suitable to fly, this is done under supervision from a senior RN. Other duties include, clinical area being cleaned, stocked and information book update with activity relating to cleaning, Accessing and issuing booked appointments within 24 hours, if a resident has an appointment with in-house doctor in 24 hours they would be given a slip with time and date for in-house gp. These slips are given to the DCOs (Juliet 19) to hand over to the wing officers, scanning and emailing the prescriptions written by in- house gp to Boots pharmacy with paper trail sent to Brook House and to myself. All actioned prescriptions are then filed in the folder held in on-site pharmacy. I am also responsible for scanning all the RULE 35s written by the gp sending them via email to Home Office Compliance team, myself and also copies sent to Brook House mailing address. These RULE 35s are then filed into the current months’ folder. Assisting RNs with visits to wings including CSUs, if residents were placed on RULE40s, these are residents who were disruptive and are on constant watch with no permission to leaving wing. I am also, required to assist RN with emergencies such as code; red or blue this entails carrying a first aide bag and oxygen canister. I am also responsible for the running of ‘the WELL- MAN clinic this is open to all residents, Bp, weight, O2, pulse rate recorded then input into individual notes on SYSTEM-ONE. My overall duties are supporting and assisting the nursing team in an extremely fast paced secured environment. Working meticulously is paramount.

• Ensuring that clinic is in working order, Ensuring that Appropriate leaflets are placed in designated areas, Stocking up the Clinical rooms, Issuing of milk vouchers to expectant Mothers, Lead - HCA paper clinic sending SMS to stable patients regarding viral load and CD4, Issuing of condoms, Attending MDT meetings/ teams, Supporting the professionally qualified clinician, Orientating/ assessing new healthcare Assistants, Microscopy for Sexual Health, Ensuring that 5 Standard of the hospital, Performing venepuncture, Caring for vulnerable service users, Participated in personal development initiatives to enhance service delivery and patient care, Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance, Provided personalised care and support to vulnerable individuals, helping them retain maximum independence, Maintained up-to-date patient records to enable care continuity between support providers, Worked closely with nurses to maintain optimum levels of communication, Monitored patients' conditions closely and escalated concerns to senior staff, Thoroughly sterilised and sanitised clinical equipment and accessories, Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds, Actively developed professional healthcare competencies through regular training, Maintained confidentiality and compliance standards for optimised patient care, Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs, Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities, Optimised patient satisfaction through compassionate, considered care and communication, Delivered high-quality care to clients with disabilities, achieving care plan objectives, Worked professionally with caregiving teams and hospital departments to maintain continuity of care, Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments, Minimised care continuity issues by keeping thorough, accurate records, Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings, Monitored client health conditions and reported immediate issues to manager, Supported service user engagement in socialisation activities, promoting independence and positive wellbeing

• Checking client on arrival, Administrative duties/telephone queries, Assisting Consultants with queries, Maintaining 5 Standards of the hospital, Great interpersonal skills exercised at different working site, Booking Scans and managing Radiology diary

• Volunteer supporting women in labour, Patient survey (Volunteer), Collecting data from in-patients regarding Meals offered at the hospital, Using a hand-held device, Demonstrated principles of sterilisation and safe preparation of artificial milk feeds, Supported safekeeping of patient property in accordance with trust policy, Verified patient identification, double-checking patient chart details and wrist labels, Proactively supported breastfeeding and bottle-feeding mothers, providing helpful guidance and advice to optimise those choices, Performed venepuncture and glucose tolerance tests under midwife's direction, Undertook circulatory role in obstetric procedures and processed cord blood samples, Supported midwives in providing compassionate clinical care to women in labour, during delivery and postnatally, Tended to treatment rooms, cleaning equipment, restocking supplies and safely transferring soiled linens, Prepared equipment, set up instruments and assisted during procedures, Performed and documented clinical observations such as temperature, pulse, respiration rate, blood pressure and oxygen saturation levels, Maintained a consistently safe environment, ensuring all clinical areas were kept spotlessly clean and tidy, Delivered outstanding individualised antenatal, maternity and postnatal care, promoting equality and dignity at all times, Assisted mothers with adapting to chosen infant-feeding method, Kept personal development and mandatory training up-to-date, requesting additional training as required for enhanced care provisions, Assisted midwife with discharge process for smooth patient transfers, Provided additional care to newborn babies where mothers were unable to, under close midwife supervision, Closely monitored changes in mother or baby's condition, reporting to midwife (line manager) as appropriate

• Co-ordinating different clinics in out-patients (Breast, Urology, Endocrine, Vascular, Haematology, General Surgery), Maintaining NHS standard of Care at its highest, Venepuncture, Bank staff Homerton Hospital, Bank staff HCA different wards and clinic settings

• Accurately completed and recorded patients' NEWS scores, reporting findings to senior nurse to maintain cohesive patient care, Performed set tasks according to individual patient care plans as assessed and delegated by nurse to ensure provision of cohesive, tailored care, Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure accurate results, Performed set tasks according to individual patient care plans as assessed and delegated by manager to ensure provision of cohesive, tailored care, Maintained strict confidentiality of information regarding patients, Provided clinical and clerical support to clinical staff through patient management systems to enable effective and efficient delivery of patient care, Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings to line manager, Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores and other necessary action to optimise efficiency, Maintained confidentiality and compliance standards for optimised patient care, Minimised care continuity issues by keeping thorough, accurate records, Optimised patient satisfaction through compassionate, considered care and communication

• Communicates with physicians and associates to facilitate daily workflows, Stocked phlebotomy trolley or carrier with appropriate supplies, Performed bleeding time tests and entered results into patient charts, Labelled vacutainer tubes with patient name, date and collection time, Cleaned and prepped collection stations between appointments to reduce patient wait times, Organised daily work based on collection priority, Prepared collected samples for transport to laboratory within strict timelines, Followed physician orders when administering therapeutic phlebotomy, Practised in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks, Monitored patient wellness during collection to proactively address adverse reactions, Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures, Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection

• Ensuring patients day to day needs are met, Customer service, Caring for vulnerable people, Maintaining NHS standard of care

• Venepuncture- routine bloods taken from pregnant women, Venepuncture in Gynaecology out patients, Creating a relaxing atmosphere for clients, Chaperoning, Ensuring high standard of care is kept, Ensuring clients are seen to upon arrival, Deliver excellent customer service, In charge of the initial stages of consulting clinics, Handle customer complaints and referring them to the appropriate area, Refer clients to the appropriate clinic, Ensuring that all signs are posted in the correct place, Checking routine test using Apex, Using Pas to retrieve client's details if needed, Preparing clients notes for consulting clinic, Affixing hard copy results in appropriate area of the client's notes, Informing Qualified Midwives/Consultants about any abnormal results, In Gynaecology Department outpatient notes prepared for clinic, Supports the patient/ client when undergoing personal procedures, Ensuring that all equipments are placed in the appropriate working area, Stocking rooms / replace any dirty linens, Ensuring that all sharps and Sharpe boxes are kept in designated areas with clear labels, Running of the initial stages of the consulting clinics