Michelle Roberts
Rhosgoch,Ynys Môn
Summary
Has vast experience of multitasking and using organisational skills in fast-paced office environments providing excellent customer service to a wide variety of internal and external customers.
Excellent interpersonal skills have aided the creation of positive professional relationships.
Responsible and dedicated, having been self-motivated in all roles, to improve service to achieve overall company success.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work history
Acting Manager (Volunteer)
HWB Cemaes CIC
Cemaes Bay, Anglesey
2023.09 - Current
- Manage email and telephone enquiries
- Source businesses and individuals to collaborate with
- Creation and promotion of programmes, courses, and events
- Design, update and publish HWB Cemaes website and social media
- Provide service of logo design and promotional material for associates
- Create and implement processes for Petty Cash, reconciliation and banking of cash payments and donations
Accounts Payable Team Leader (Temporary)
SSP
Rubery, Birmingham
2013.04 - 2013.07
- Day to day management of 5 Accounts Payable Analysts
- Effective processing of all invoices and credit notes, including investigation and resolution of supplier queries escalated by AP team
- Drive change to improve processes, accuracy, efficiency, and use of best practice methods whilst maintaining excellent working relationships with wider Finance Team at Euston, internal customers, and suppliers
Accounts Payable Assistant (Temporary)
Virgin Trains
Birmingham, West Midlands
2012.12 - 2013.03
- Manage Accounts Payable email inbox and incoming post
- Invoice processing and reconciliation of supplier statements
- Query investigation, resolution, and approval requests via liaison with internal and external customers on all levels
Accounts Assistant (Temporary)
MiTek Industries Ltd
Dudley, West Midlands
2012.04 - 2012.11
- Purchase Ledger: Invoice processing, statement reconciliations and resolution of internal and supplier queries
- Sales: Processing intercompany and customer sales orders, managing internal and customer queries, including supply of quotes to customers
- Sales Ledger / Credit Control: Updating cashbook, resolution of queries, account checks, production of Sales Invoices and Credit Notes
- General Ledger: Assist Accountant and process month end journals
- Payroll: Processing of weekly payroll
- Switchboard / Reception: Providing cover, as required
Group Assistant Accountant (Temporary)
Hampson Industries Plc
Brierley Hill, Dudley
2012.01 - 2012.04
- Purchase Ledger invoice processing, query resolution, reconciliation of key supplier statements plus cashflow forecast and actuals
- Setup of new supplier accounts and maintenance of Purchase Ledger
- Processing, analysis and investigation of corporate credit cards and expenses.
- Petty Cash and bank account posting and reconciliation
Financial Accounts Supervisor - AP
Cummins Engines Ltd (Daventry Plant)
Daventry, Northamptonshire
2008.06 - 2011.11
- Supervise and develop Accounts Payable team of five direct reports
- Manage AP process, facilitate resolution of queries
- Complete Supplier Statement reconciliations as appropriate
- Manage GRNI and Pay on Time measures
- Design, document and implement new AP processes and procedures
- Collate AP data and deliver performance presentations to high level staff
- Work closely with shared services and attend monthly Global Scorecard teleconferences
- Entity liaison and tester for new "auto-match system" pilot. Test system logic and provide support at "go live"
- Support Finance Month End Close on Duty, Intercompany and AP Entities and prepare monthly management information as appropriate
Finance Assistant - Purchase Ledger
Wyse Leasing (Holdings) Ltd
Daventry, Northamptonshire
2007.10 - 2008.06
- Update, control and reconcile Purchase Ledger via SageLine 50
- Process purchase invoices and electronic payments
- Consult with Operations and Sales Departments
- Design and implementation of purchase invoice posting process and monthly employee claim forms and procedures.
Purchase Ledger Supervisor (Promotion)
Alfred McAlpine Business Services Ltd
Towcester, Northamptonshire
2006.07 - 2007.10
- Previous Purchase Ledger Clerk duties, plus:
- Responsible for integration of Purchase Ledger at entity and wider business, along with implementation and continued running of Oracle Purchase Ledger in accurate, methodical, and up-to-date manner
- Preparing monthly analysis and provide project support
Purchase Ledger Clerk
Alfred McAlpine Business Services
Towcester, Northamptonshire
2005.09 - 2006.06
- Run and maintain Purchase Ledger accurately and methodically
- Efficient and accurate processing of invoices meeting payment deadlines and business operational needs
- Reconciliation of statements with timely preparation of payments
- Design and implementation of Purchase Order Requisition and Authorisation system including documentation and procedures
- Investigation and resolution of internal and external queries
Accounts Assistant (Sub-Contract Ledger)
Westbury Homes (Holdings) Ltd
Wolverhampton, West Midlands
2002.09 - 2005.09
- Maintain Subcontract Ledger and processing Sub-contractor invoices, credits, and applications
- Resolution of queries and subsequent reconciliation of Sub-contractor accounts and statements to enable accurate payments
- Raising Sales Control Invoices to enable monthly reconciliation of Contra Account
- Execute weekly payment runs, for both cheques and BACS payments as to procedures and in accordance with cash flow and authorisations
Senior Accounts Clerk (Promotion)
John Mowlem & Company Plc
Wolverhampton, West Midlands
2001.11 - 2002.08
- Control Purchase Ledger workflow
- Efficient and accurate processing of invoices for four business regions
- Supervision and continual training of one Accounts Clerk
- Provide holiday and sickness cover for Sub-contract Ledger queries
- Inputs of monthly cost adjustments for area Quantity Surveyors
- Control of Petty Cash including weekly allocation and reconciliation
- Assist staff members with IT and telephone system queries
Accounts Clerk (Purchase Ledger)
John Mowlem & Company Plc
Wolverhampton, West Midlands
1994.09 - 2001.10
- Efficient and accurate processing of Purchase Ledger invoices for two business regions.
- Reconciliation of suppliers’ statements
- Maintenance of filing systems and monthly generation of material liabilities
- Liaison with suppliers and internal staff members on all levels, including issuing and resolution of queries. Including liaison with junior and middle management on larger accounts
Education
Pre-ILM Programme - Institute of Leadership and Management
Warwickshire College
Warwickshire 2011.06 - 2011.06
ACCA (Exams Passed June 2009) - F3 Financial Accounting (International) and F5 Performance Management
BPP University
Milton Keynes 2009.06 - 2009.06
ACCA (Exams Passed December 2008) - F1 Accounts in Business & F2 Management Accounting
BPP University
Milton Keynes 2008.12 - 2008.12
Sage 50 Accounts Stage 1 - Software
Sage Training
Birmingham 2007.12 - 2007.12
Intermediate Excel - Software
Northampton Chamber
Northampton 2006.09 - 2006.09
BTEC National Certificate in Business & Finance - Business & Finance
City of Wolverhampton College
Wolverhampton 1998.09 - 2000.06
GCSEs -
Parkfield High School
Wolverhampton 1988.09 - 1994.06
RSA Qualifications - Concepts of IT and Computer Literacy and IT
Parkfield High School
Wolverhampton 1994.06 - 1994.06
Skills
- Strives to provide excellent customer service
- Positive and proactive attitude
- Methodical and analytical
- Enjoys learning, quickly grasps new systems and processes
- Capable, confident, and courteous communicator
- Building customer rapport
- Effective query resolution, to customer's satisfaction
- Continuity of quality
Timeline
Acting Manager (Volunteer)
HWB Cemaes CIC
2023.09 - Current
Accounts Payable Team Leader (Temporary)
SSP
2013.04 - 2013.07
Accounts Payable Assistant (Temporary)
Virgin Trains
2012.12 - 2013.03
Accounts Assistant (Temporary)
MiTek Industries Ltd
2012.04 - 2012.11
Group Assistant Accountant (Temporary)
Hampson Industries Plc
2012.01 - 2012.04
Pre-ILM Programme - Institute of Leadership and Management
Warwickshire College
2011.06 - 2011.06
ACCA (Exams Passed June 2009) - F3 Financial Accounting (International) and F5 Performance Management
BPP University
2009.06 - 2009.06
ACCA (Exams Passed December 2008) - F1 Accounts in Business & F2 Management Accounting
BPP University
2008.12 - 2008.12
Financial Accounts Supervisor - AP
Cummins Engines Ltd (Daventry Plant)
2008.06 - 2011.11
Sage 50 Accounts Stage 1 - Software
Sage Training
2007.12 - 2007.12
Finance Assistant - Purchase Ledger
Wyse Leasing (Holdings) Ltd
2007.10 - 2008.06
Intermediate Excel - Software
Northampton Chamber
2006.09 - 2006.09
Purchase Ledger Supervisor (Promotion)
Alfred McAlpine Business Services Ltd
2006.07 - 2007.10
Purchase Ledger Clerk
Alfred McAlpine Business Services
2005.09 - 2006.06
Accounts Assistant (Sub-Contract Ledger)
Westbury Homes (Holdings) Ltd
2002.09 - 2005.09
Senior Accounts Clerk (Promotion)
John Mowlem & Company Plc
2001.11 - 2002.08
BTEC National Certificate in Business & Finance - Business & Finance
City of Wolverhampton College
1998.09 - 2000.06
Accounts Clerk (Purchase Ledger)
John Mowlem & Company Plc
1994.09 - 2001.10
RSA Qualifications - Concepts of IT and Computer Literacy and IT
Parkfield High School
1994.06 - 1994.06
GCSEs -
Parkfield High School
1988.09 - 1994.06