Summary
Overview
Work history
Education
Interests
Timeline
Generic

Michelle Richardson

Billericay,Essex

Summary

Empowering professional talented at planning and delivering motivational sessions for optimal participant engagement. Builds rapport easily and nurtures inclusive environment. Provides outstanding customer experience to maximize rate of return clients.

Overview

24
24
years of professional experience

Work history

Personal trainer and class teacher

Limitless Gym
Shenfield
03.2022 - 06.2023
  • Built client capabilities through strength training, cardiovascular exercise and stretching.
  • Designed and executed individual and small group exercise fitness classes and regimens.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Established and maintained positive relationships with clients, maintaining excellent client loyalty.
  • Increased client retention by implementing successful, person-centered fitness strategies.
  • Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
  • Managed diary to maximise client bookings.
  • Properly educated clients to improve attainment of individualized wellness objectives.
  • Trained clients to practice proper form, posture and technique.

Personal assistant

Triple Aces fertility centre
01.2021 - 05.2022
  • A K9 fertility clinic and transportation
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Applied best business practices and etiquette to comply with guidelines and procedures.
  • Purchased office supplies to maintain consistent inventory.
  • Organised and maintained filing system for easy staff access.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
  • Kept office spaces organized and workflows streamlined for team success against challenging daily objectives.

Coffee Shop Manager

Francesca's coffee shop
Brentwood
12.2015 - 03.2020
  • Managed rotas for staff members to maximise availability and productivity.
  • Followed opening and closing procedures to maximize security and timely opening of coffee shop 6 days per week.
  • Led team of approachable and engaging staff to consistently raise standards and maintain customer return.
  • Worked with owner to develop, assess and improve operational procedures including cashing up, customer service and fire safety.
  • Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
  • Oversaw accurate daily till operation and cash reconciliation.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
  • Researched and applied proven marketing techniques to drive sales.
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Barista

The Lounge Restaurant and wine
Ingatestone
06.2010 - 01.2014
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

bank teller

Westpac Bank
01.2006 - 06.2007
  • Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
  • Oversaw all transactional services, including bank deposits, monetary withdrawals and financial transfers.
  • Completed special procedures for customers, ordering new cheques, stopping payments or investigating identity theft.
  • Logged cashier's cheques and other transactions to maintain accuracy of account records.
  • Placed orders for customer checks and verified starting numbers.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided customer records on demand, including account statements and copies of cheques.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maximised customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Identified and mitigated potential fraud and transaction risks.
  • Provided customer records on demand, including account statements and copies of checks.

Front of House receptionist

Virgin Active Gym
Thundersley, Essex
01.2004 - 01.2005
  • My job role involved being the first point of call for any of the customer service needs, class bookings, membership queries, booking of meetings and all round general care of the customers
  • This role a lot of customer service and multitasking due to the many different aspects of the reception desk.
  • Acted as main point of contact for external enquiries in person, by phone and via email.
  • Cultivated warm and welcoming atmosphere to greet clients upon arrival.
  • Employed proficiency of Greetly to schedule appointments, update guest details and manage site access.
  • Chaperoned visitors to waiting areas and relevant departments.
  • Effortlessly built rapport with visitors from various backgrounds.
  • Balanced demanding workload and juggled multiple priorities in calm and methodical manner to maintain productivity even in peak periods.
  • Handled incoming post and liaised with couriers and suppliers to ensure seamless communications.
  • Managed reception area, ensuring high presentation standards at all times.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Reduced waiting times through effective time and resource management.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

Pool Lifeguard

Gloucester Park, Basildon District Council
Basildon, Essex
04.1999 - 01.2004
  • Fully complied to Pool Safety Operating Procedures at all times.
  • Advised swimmers on how to use diving boards and slides.
  • Inspected pool safety equipment including rescue aids and alarms in line with procedures.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
  • Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
  • Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
  • Minimised accidents by sharing health and safety awareness.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Recorded facility participation numbers and compiled daily incident reports.
  • Identified and communicated any potential health, safety or accident risks to facility supervisor.

Education

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RLSS lifesavers Award

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Level 1and 2 Gym instructor Level 3 Personal trainer (UK Sorts training) -

UK Sports Training
UK
2015

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Basildon College
1997

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Woodlands highs school Basildon
1996

Interests

Interests & Activities , In my spare time I enjoy keeping active by weight training and boxing and various other sports. My other interests are cooking, traveling, socialising with my friends and taking long walks with my pet dog. I enjoy taking on new challenges and setting goals for myself.

Timeline

Personal trainer and class teacher

Limitless Gym
03.2022 - 06.2023

Personal assistant

Triple Aces fertility centre
01.2021 - 05.2022

Coffee Shop Manager

Francesca's coffee shop
12.2015 - 03.2020

Barista

The Lounge Restaurant and wine
06.2010 - 01.2014

bank teller

Westpac Bank
01.2006 - 06.2007

Front of House receptionist

Virgin Active Gym
01.2004 - 01.2005

Pool Lifeguard

Gloucester Park, Basildon District Council
04.1999 - 01.2004

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RLSS lifesavers Award

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Level 1and 2 Gym instructor Level 3 Personal trainer (UK Sorts training) -

UK Sports Training

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Basildon College

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Woodlands highs school Basildon

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Michelle Richardson