MICHELLE RAMOS
Burton on Trent,United Kingdom
Summary
Highly skilled professional with a strong foundation in strategic planning, problem-solving, and quality assurance. Demonstrates exceptional ability to work independently and within team environments, leveraging strong interpersonal and communication skills. Known for sound management judgement, resourcefulness, and remaining calm under pressure. Committed to delivering excellence through effective communication and strategic initiatives.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Care Assistant
Park Farm Lodge Care Home
Tamworth, Staffordshire
04.2023 - 05.2024
- Organised recreational activities for improved social interaction amongst residents.
- Delivered excellent customer service by addressing concerns of patients' families.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
EFL Instructor
MindsBiz Inc.
Makati, Philippines
11.2018 - 12.2019
- Provided constructive feedback on students' work, encouraged continuous improvement.
- Facilitated cultural awareness sessions for deeper understanding of English language context.
- Integrated creative writing exercises into lessons; developed students' written skills.
- Utilised innovative teaching methods, improved students' engagement in class.
- Enhanced students' communication skills with interactive speaking activities.
Online English Teacher
Efork Inc.
Makati, Philippines
06.2014 - 02.2018
- Delivered informative progress reports aiding student development.
- Engaged students with lesson materials by building positive rapport.
- Developed intervention strategies to improve student performance.
- Set-up equipment and gathered teaching materials to prepare for lessons.
- Highlighted importance of composition, grammar and sentence construction rules.
Call Center Agent
UCONNECTS
Ortigas, Philippines
10.2011 - 07.2012
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Facilitated positive customer experiences with attentive service.
- Built long-term client relationships through exceptional customer service skills.
- Increased client trust by providing accurate product information.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Education
BACHELOR OF SCIENCE - NURSING
Our Lady of Fatima University
Valenzuela, Philippines 03.2000 - 01.2007
Skills
- Ability to work independently
- Ability to work in a team environment
- Strong interpersonal skills
- Strong communication skills
- Sound management judgement
- Calm under pressure
- Problem-solving
- Communication skills
- Strategic planning
- Resourcefulness
- Quality Assurance
Affiliations
- Listening to music and watching movies.
Timeline
Care Assistant
Park Farm Lodge Care Home
04.2023 - 05.2024
EFL Instructor
MindsBiz Inc.
11.2018 - 12.2019
Online English Teacher
Efork Inc.
06.2014 - 02.2018
Call Center Agent
UCONNECTS
10.2011 - 07.2012
BACHELOR OF SCIENCE - NURSING
Our Lady of Fatima University
03.2000 - 01.2007
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