Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

MICHELLE RAMOS

Burton on Trent,United Kingdom

Summary

Highly skilled professional with a strong foundation in strategic planning, problem-solving, and quality assurance. Demonstrates exceptional ability to work independently and within team environments, leveraging strong interpersonal and communication skills. Known for sound management judgement, resourcefulness, and remaining calm under pressure. Committed to delivering excellence through effective communication and strategic initiatives.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Care Assistant

Park Farm Lodge Care Home
Tamworth, Staffordshire
04.2023 - 05.2024
  • Organised recreational activities for improved social interaction amongst residents.
  • Delivered excellent customer service by addressing concerns of patients' families.
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.

EFL Instructor

MindsBiz Inc.
Makati, Philippines
11.2018 - 12.2019
  • Provided constructive feedback on students' work, encouraged continuous improvement.
  • Facilitated cultural awareness sessions for deeper understanding of English language context.
  • Integrated creative writing exercises into lessons; developed students' written skills.
  • Utilised innovative teaching methods, improved students' engagement in class.
  • Enhanced students' communication skills with interactive speaking activities.

Online English Teacher

Efork Inc.
Makati, Philippines
06.2014 - 02.2018
  • Delivered informative progress reports aiding student development.
  • Engaged students with lesson materials by building positive rapport.
  • Developed intervention strategies to improve student performance.
  • Set-up equipment and gathered teaching materials to prepare for lessons.
  • Highlighted importance of composition, grammar and sentence construction rules.

Call Center Agent

UCONNECTS
Ortigas, Philippines
10.2011 - 07.2012
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Facilitated positive customer experiences with attentive service.
  • Built long-term client relationships through exceptional customer service skills.
  • Increased client trust by providing accurate product information.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.

Education

BACHELOR OF SCIENCE - NURSING

Our Lady of Fatima University
Valenzuela, Philippines
03.2000 - 01.2007

Skills

  • Ability to work independently
  • Ability to work in a team environment
  • Strong interpersonal skills
  • Strong communication skills
  • Sound management judgement
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Strategic planning
  • Resourcefulness
  • Quality Assurance

Affiliations

  • Listening to music and watching movies.

Timeline

Care Assistant

Park Farm Lodge Care Home
04.2023 - 05.2024

EFL Instructor

MindsBiz Inc.
11.2018 - 12.2019

Online English Teacher

Efork Inc.
06.2014 - 02.2018

Call Center Agent

UCONNECTS
10.2011 - 07.2012

BACHELOR OF SCIENCE - NURSING

Our Lady of Fatima University
03.2000 - 01.2007
MICHELLE RAMOS