Michelle Powell
Cinderford,Gloucestershire
Summary
Strategic worker leverages strong sales expertise and persuasive negotiation skills to drive revenue and travel sales. Excellent command of industry trends and desirable locations. Build rapport with resorts and tour companies to cultivate top-quality travel experiences.
Ambitious consultant eager to offer strong history of recreational travel to dynamic sales opportunity. Superior knowledge of resorts, amenities and attractions. Persuasive communicator with talent in sales and relationship management.
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Experienced with years of sales roles. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
10
10
years of professional experience
28
28
years of post-secondary education
Work history
Travel sales agent
Sandals and Beaches
Cinderford, Gloucestershire
08.2021 - Current
- Determined exact customer requirements and recommended destinations to suit.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Researched accommodation options to provide choices for varying tastes and budgets.
Aesthetic practitioner
Self employed
Cinderford, Gloucestershire
07.2018 - Current
- Promoted salon services and brand ethos on social media to increase engagement.
- Handled complex scheduling and pre-booking for all client services.
- Capitalised on upselling and cross-selling opportunities for featured beauty and aesthetic treatments.
- Booked and managed customer appointments using booksy system.
- Worked with individual clients to assess needs and develop catered treatments.
- Converted artistic concepts into actionable and repeatable technical approaches.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Safeguarded clients and company with stringent adherence to infection-control and sanitation requirements.
- Trained junior team members in beauty principles and specific techniques.
Beauty trainer
Blades Acadamy
Walsall, West Midlands
08.2020 - 10.2023
- Trained the public in beauty and aesthetics principles and specific techniques. Medics and non medics.
- Trained public in Microblading, Botox, Dermal fillers, and general beauty.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Carried out thorough client consultations to meet exact aesthetic requirements.
- Sold specific courses to help further peoples knowledge and treatment lists
- Constantly working with the public training, treating and selling courses
- Teaching students how to link sell treatments to further their profit margins within their business
Senior sales supervisor
Harvey Nichols
Bristol, South Gloucestershire
06.2014 - 07.2018
- Offered excellent customer service by staying on top of pending orders and customer requests.
- Helped troubleshoot problems with customer orders, customer accounts and related issues.
- Maintained accurate sales documentation and utilised data to draft reports and analyse KPIs.
- Assessed store outgoings against staff and resource budgets.
- Worked alongside sales team to draw up strategies to increase client base.
- Built positive supplier relationships for cost-effective stock sourcing.
- Improved theft prevention through upgraded store security monitoring.
- Attended to customer needs promptly, leading shop teams by example.
- Scheduled staff rotas to meet business demands within budget.
- Tracked sales performance and reported progress to cross-functional teams.
- Logged transaction reports for up-to-date sales records.
- Instructed staff on point-of-sale till operation and transaction processing.
Education
GCSEs - Double Science
Heywood School
Cinderford, Gloucestershire 09.1995 - 06.2001
GCSEs - English
Heywood school
Cinderford, Gloucestershire 09.1996 - 06.2001
GCSEs - PE
Heywood School
Cinderford, Gloucestershire 09.1996 - 06.2001
GCSEs - RE
Heywood School
Cinderford, Gloucestershire 09.1996 - 06.2001
GCSEs - Maths
Heywood School
Cinderford, Gloucestershire 09.1996 - 06.2001
A-Levels - Advanced Health and Social Care
RFDC
Coleford, Gloucestershire 09.2001 - 07.2003
NVQ Level 3 - Education And Training
Educating uk
03.2018 - 02.2019
Skills
- Travel itinerary management
- Supplier negotiations
- Travel sales
- Accommodation reser
- Communication skills
- Time management
- Leadership
- Team building
- Public relations
- Problem-solving
- Customer-focused
- Cross-selling strategies
- Customs advice
- Cultural standards
- Luxury travel arrangements
- Travel product cross-selling
- Destination research
- Geographical knowledge
- Client needs assessment
- Company branding
- Enquiry management
Affiliations
- Travel
- Animals
- Gym
- Running
- Eating out
Timeline
Travel sales agent
Sandals and Beaches
08.2021 - Current
Beauty trainer
Blades Acadamy
08.2020 - 10.2023
Aesthetic practitioner
Self employed
07.2018 - Current
NVQ Level 3 - Education And Training
Educating uk
03.2018 - 02.2019
Senior sales supervisor
Harvey Nichols
06.2014 - 07.2018
A-Levels - Advanced Health and Social Care
RFDC
09.2001 - 07.2003
GCSEs - English
Heywood school
09.1996 - 06.2001
GCSEs - PE
Heywood School
09.1996 - 06.2001
GCSEs - RE
Heywood School
09.1996 - 06.2001
GCSEs - Maths
Heywood School
09.1996 - 06.2001
GCSEs - Double Science
Heywood School
09.1995 - 06.2001
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