Michelle Parkes

Improved veterans' quality of life through direct support addressing social and economic issues.
Achieved positive outcomes for veterans by collaborating with NHS OP Courage.
Strengthened community ties through dedicated face-to-face assistance for veterans.

• Engaged with clients to provide advocacy services under Mental Health Act 2007, navigating complex legal frameworks and ensuring effective communication.
• Collaborated with multidisciplinary teams to optimise patient outcomes.

• Oversaw operations of residential care home dedicated to service users with autism and learning disabilities.
  Managed staff performance and development to ensure high standards of care.
  Controlled budget and financial planning to maintain operational efficiency.

• Enhanced quality of life for service users in supported living by implementing supportive frameworks on 1:1 and 2:1 basis.
  Achieved significant improvements in user independence through targeted skill development.
  Empowered individuals to participate actively in community life, fostering social connections and well-being.

• Oversaw support for service users in supported living settings, facilitating both one-on-one and two-on-one interactions.
  Enhanced daily living skills through tailored assistance and guidance.
  Cultivated a safe and welcoming atmosphere for all service users.

• Managed cleaning operations for residential and commercial clients, ensuring high standards of service delivery.

• Coordinated cleaning services for all Welwyn & Hatfield Council office sites, utilising effective scheduling and resource allocation.

• Processed customer transactions efficiently and accurately as a cashier.

• Contributed to strategic military communications as a Lance Corporal in the Royal Signals, enhancing operational effectiveness at NATO Headquarters in Germany.