Michelle Ojo
United Kingdom
Summary
Accomplished professional with expertise in staff management, project planning, and HR specialisation. Proficient in project reporting, mapping, administration, and supervision, with strong research and data analysis skills. Experienced in utilising Microsoft Office and IT support tools to enhance operational efficiency. Familiar with Civica (app), CX, M3, CRM, ASH sales ledger, SharePoint, Teams, and Scribe for training purposes.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
HMO Licensing Manager
London Borough of Camden
London
11.2015 - 05.2026
- Civica CX Specialist – HMO Licensing, Configure and manage Civica CX to support HMO licensing processes, Maintain and enhance HMO property records, inspections, and renewals within system
- Train licensing officers, housing teams, and other stakeholders on Civica CX functionalities related to HMO management.
- Ensure data accuracy and compliance with GDPR and housing legislation.
- Project support - Collaborate with stakeholders to improve HMO licensing workflows, inspections, and enforcement actions.
- Assist in user acceptance testing (UAT) for Civica CX updates related to HMO licensing.
- Monitor project progress, identify risks, and report on key milestones to project managers.
- Work with IT teams and third-party vendors to resolve system issues and implement upgrades.
- HMO Licensing Manager
- To manage licensing section providing comprehensive service ensuring Council meets its responsibilities concerned with Housing Act 2004.
- Ensure that all statutory licensing requirements for service are complied with.
- Assisting with development and maintenance of appropriate performance management framework for Licensing.
- Develop and maintain effective relationships with all relevant partners and all other stakeholders including professional bodies and associations.
- Participate in and lead on when required, range of multi agency and internal projects.
- Assist with development of any relevant protocols and service level agreements as required Administration and Customer Focus
- Ensure that all required licensing governance requirements are in place including systems, processes and procedures to deliver high quality, accountable, accessible and professional service.
- Represent Council in both civil and criminal proceedings with support of legal services.
- Represent services at appropriate committee meetings, corporate groups and external meetings and prepare reports for such meetings as required. Team Leadership and Management
- Provide direction and leadership to licensing team. Motivate, support and empower team and individuals, recognising success.
- Promote culture of learning and development. Develop team and individuals to achieve their full potential.
- Ensure effective working relationships within team.
- Implemented robust documentation processes, facilitated easy retrieval during audits.
- Boosted revenue growth through timely renewal of licenses.
HMO Reshaping Team Leader
London Borough of Camden
London
01.2014 - 08.2016
- Assigned to project regarding reshaping of Civica (APP) database
- Interviewed and contributed to selection of 7 candidates for project
- Training new and current staff
- Stream line technical work
- User Acceptance Testing (UAT) – Eliminating and suspending error, Civica (APP) Testing
- Led project coordination, resulting in timely delivery.
- Increased team cohesion by implementing regular feedback sessions.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
SENIOR FINANCE OFFICER – Licensing
London Borough of Camden
London
01.2013 - 01.2014
- Managing Annual Fees, Invoices, Contract Accounts
- Providing financial support to Head of Credit Control
- General Administration
- Giving information on accounts,Contacting debtors, payments and change of addresses, Creating and terminating new and existing accounts
- Dealing with Credit Notes, Updating records via Cedar Finance
- Influenced cost reduction by negotiating supplier contracts.
- Streamlined financial processes for improved efficiency and accuracy.
- Collaborated with stakeholders, ensuring transparency in financial dealings.
SENIOR LICENSING OFFICER/COMMERCIAL
London Borough of Camden
London
01.2006 - 01.2013
- Dealing with various Licensing applications via Civica (Flare) data base
- To inspect premises for Massage and Special Treatment, Licensing Act 2003, Gambling Act 2005, Betting, Gaming and Lotteries, Animal Boarding Establishments, Pet shops, Sex Establishments and Street Trading Licence Applications
- Check, Sign and Issue Licenses for above Licensing Applications
- Attending hearing committees and drafting minuets and committee reports
- Provided guidance on compliance issues to license holders; improved adherence to rules and regulations within industry sector.
- Coordinated with local law enforcement agencies to enforce licensing laws effectively.
- Organised meetings with applicants, facilitating discussion on application details and requirements.
- Ensured compliance with licensing regulations by conducting thorough review of applications.
ACCOUNTS ASSISTANT
Westminster City Council
London
09.2005 - 01.2006
- Matching, Batching and Coding invoices
- Reconciling Supplier Accounts and statement
- Ensuring all invoices are cleared in time for due payment date
- BACS and cheque runs, Chasing debtors through telephone and letters
- Regularly checking customers’ accounts to identify those above their credit limit
- Provided administrative support to finance team for seamless operations.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
Education
HND - Business Finance
University of East London
East London 09.1998 - 07.2001
Skills
- Staff Management, Project Planning, HR Specialist
- Project Reporting, Project Mapping, Administration, Supervising, Researching, Data Analysis
- Microsoft Power Point,Microsoft Word, Microsoft Outlook ,Microsoft Excel,IT Support
- Civica(APP) CX, M3, CRM, ASH Sales ledger , SharePoint, Teams , Scribe for Training
Certification
- PRINCE2 AGILE Foundation (IB) [CB] 2023
- BIIAB National Certificate for Licensing Practitioners
REFERENCES
Available on request
Timeline
HMO Licensing Manager
London Borough of Camden
11.2015 - 05.2026
HMO Reshaping Team Leader
London Borough of Camden
01.2014 - 08.2016
SENIOR FINANCE OFFICER – Licensing
London Borough of Camden
01.2013 - 01.2014
SENIOR LICENSING OFFICER/COMMERCIAL
London Borough of Camden
01.2006 - 01.2013
ACCOUNTS ASSISTANT
Westminster City Council
09.2005 - 01.2006
HND - Business Finance
University of East London
09.1998 - 07.2001