Michelle Ng
Legal Secretary/Assistant
London ,United Kingdom
Summary
- Diligent, well-organized, multitasking Legal Secretary to Partners and Associates with over 30 years in Conveyancing. Strong knowledge of legal processes and procedures.
- Experienced in assisting with Conveyancing work and Projects, which gained from Hong Kong's largest international law firms to smaller local practices and the United Kingdom
- Detail-orientated Legal Secretary with vast knowledge of the legal industry and office management. Organized and efficient with the ability to learn new processes quickly
- Excel in preparation of documents or law-related documents including, but not limited to, contracts, transfers, mortgages, tenancy, wills, probate, matrimonial matters, and criminal
- Focus on administrative support and always have the firm's best interests in mind, follow up cases closely and meet the needs of the clients
- The strong power of analytical reasoning
- Very methodical in solving problems
- A calm, considered approach with exceptional communication skills
Overview
29
29
years of professional experience
Work history
Criminal Legal Secretary
MTC Solicitors
London, United Kingdom
04.2022 - Current
- COVID-19 Pandemic: Successfully tackled the backlog of +7000 files which increased team productively by 30%
- Bar Strike: In September 2022, the Criminal Bar Association (CBA) carried out indefinite strike action, escalating its protest of the government's proposals on Criminal Legal Aid. The action brought the Criminal Justice System to a standstill and intensified court backlogs. Supplied special measures to Partners and team by updating clients who were affected by the CBA action
- Organized files for court proceedings
- Excel in drafting and preparing documentation updating clients, organizing files, and researching for loopholes in the prosecution case to assist clients
- Provide valuable insights to share with colleagues and new hires, the processes and procedures
- Advised sound cost-effectiveness such as duplex printing: printing on both sides of your paper means using less paper overall. In turn, the firm needs to replenish your supplies less often
- Maintain high ethical standards of managing records to make sure everything functions smoothly, transcribing and proofreading legal documents, collecting and delivering documents
- Reported case progress to clients with warm and professional style
- Maintained calendar and tickler system barrister and support staff
Conveyancing Legal Secretary
Vincent T. K. Cheung, Yap and Co.
Hong Kong
06.2021 - 09.2021
- Act as Legal Secretary/Legal Assistant to Senior Partner and team and worked in a busy and fast pace environment / Projects and individual files in Real Estate Development Projects, Banking, General Commercial, and Conveyancing
- Built a successful reputation leading to a 50% increase in firm referrals by delivering fast and accurate responses to the client's queries and complaints
- Well organized, detail-oriented, effectively prioritized multiple tasks when everything was No.1 every single day on the desk
- Scheduled appointments, answered and directed calls using multi-line switchboard
- Worked on daily, weekly, and monthly billing, always obtaining 100% accuracy
Conveyancing Legal Secretary
Christine M. Koo & Ip, Solicitors & Notaries LLP
Hong Kong
09.2017 - 05.2021
- Successfully completed the Acquisition and Redeveloping Conveyancing Project
- Implemented a new strategy for transparency and outcome framework, created a Precedent and Roadmap in Conveyancing Project. Earned the firm a pretty good package, built a successful firm reputation, and generated a 50% increase in firm referral
- COVID-19 pandemic: Successfully resolved and proactive-tracked the backlog of a lot of High Court cases, bringing all accounts receivable worth over HK$12M
- Worked in a diverse workplace and widened my perspective and experience. Highly recommended by the Principal Partner, Consultant, and clients and received Referral letters and emails
- Managed high caseloads independently, from start to finish, by helping with the title transfer process, ensuring that all legal requirements and deadlines were met, whilst protecting the client's rights throughout the transaction, and guiding clients every step of the way
- Created the financial reports and completion statements; mapped out in detailed and clear timeline; scheduled meetings with Partners and clients; prepared weekly and monthly reports; drafted bills and sent final bills to the clients
- Successfully completed the Project/Tender and renewed contract with the Official Receiver from the Hong Kong government and handled more than +120 conveyancing cases independently each year. Mainly assisted the Partner and Consultant in the efficient processing and management of residential conveyancing projects
- Utilized very strong analytical capabilities, and solutions to problems, mastering all challenges calmly and steadily to clearly and concisely communicate complex legal and precedential issues to clients, which in turn a lot of clients' referrals and generated a large number of clients
- Trained new hires, Junior Secretaries on legal practices and procedures, shared knowledge on how to achieve business goals
Conveyancing Legal Secretary
Deacons
Hong Kong
06.2004 - 03.2006
- Proactively managed conveyancing cases and projects
- Provided support to fee earners in administrative and secretarial matters
- Updated files and records with precise system navigation
- Drafted and distributed professional business letters and email correspondence
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance
- Screened and directed incoming phone calls and distributed correspondence effectively
Personal Secretary (Conveyancing)
Mayer Brown JSM
Hong Kong
07.1994 - 11.2001
- Achieved optimal levels of personal performance so promoted to Personal Assistant within the first 6 months
- Updated Senior Partner diary with daily appointments, set reminders, and added key details
- Organized and maintained a filing system for easy staff access
- Supported Senior Partner to administer the branches in conjunction with the firm's central management
- Assisted JSM in setting up the computer software system, coordinated with the IT Department, ensured the system ran properly, and reduced the disruption to the work
Education
Diploma in Legal Studies - Legal Studies
The University of Hong Kong
Hong KongBachelor of Arts - Business Administration
Birmingham City University
BirminghamCertificate of the Introduction to the Chinese Legal System -
The University of Hong Kong
Hong KongCertificate of the Basic Law and the Hong Kong Bills of Rights -
The University of Hong Kong
Hong KongDiploma - Secretarial Training Class
Kiangsu Chekiang College
Hong KongSkills
- Property Law and Criminal Law
- Microsoft Office (Word, Excel, Outlook)
- Litigation support
- Document preparation
- Case management
- Legal compliance
- Customer service
- Legal research
- Document management
- Expert in Conveyancing
- Confidentiality
Languages
English, Cantonese and Mandarin
Beginner
Timeline
Criminal Legal Secretary
MTC Solicitors
04.2022 - Current
Conveyancing Legal Secretary
Vincent T. K. Cheung, Yap and Co.
06.2021 - 09.2021
Conveyancing Legal Secretary
Christine M. Koo & Ip, Solicitors & Notaries LLP
09.2017 - 05.2021
Conveyancing Legal Secretary
Deacons
06.2004 - 03.2006
Personal Secretary (Conveyancing)
Mayer Brown JSM
07.1994 - 11.2001
Diploma in Legal Studies - Legal Studies
The University of Hong Kong
Bachelor of Arts - Business Administration
Birmingham City University
Certificate of the Introduction to the Chinese Legal System -
The University of Hong Kong
Certificate of the Basic Law and the Hong Kong Bills of Rights -
The University of Hong Kong
Diploma - Secretarial Training Class
Kiangsu Chekiang College
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