Michelle Nelson

• Processed expense reports, resulting in accurate financial records maintained consistently.
• Improved record keeping system with attention to detail and thoroughness.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Managed company diary, ensuring jobs were booked appropriately within necessary timelines.
• Wrote and sent out quotes & invoices.
• Managed payroll, calculating and sending wages.

Mainly working nights within a large Geology Survey building, with day and weekend overtime where available. I took on this role having just come back to the UK after travelling abroad for 6 months. Some of the duties included:

• Conducted thorough venue inspections to accurately identify cleaning needs.
• Maintained high standards of cleanliness and hygiene by thorough daily hoovering.
• Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
• Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
• Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
• Wiped down fixtures to remove built-up dust and maintain appearance.

• Collaborated with kitchen staff to ensure order accuracy.
• Provided top-notch service to customers, improved overall dining experience.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Worked long hours during peak periods, demonstrated commitment and reliability.
• Handled customer complaints, resolved issues promptly.

• Assisted visitors with completing paperwork.
• Wrote professional letters, memos and emails for internal and external business communication.
• Handled petty cash and maintained flawless records.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Assisted with administrative tasks, improving overall functionality of office.
• Strategically Handled appointment scheduling to ensure smooth daily operations and to maximise availability.
• Expert use of RoboVet software on daily basis, including helping other members of staff during and after company changeover.
• Managed over 50 calls per day.

• Served high volumes of guests in fast-paced service environment, prioritising multitasking with exceptional customer care.
• Took initiative in solving customer complaints diplomatically; ensuring their return visits.
• Effectively managed reservations over phone and in person.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations.
• Memorised complete menu and offered guests knowledgeable suggestions.
• Increased order value by upselling sides, drinks and desserts, often increasing sales by 10%.
• Effectively managed reservations over phone and in person to avoid any confusion or delay.

• Ensured occupants' comfort through careful attention to detail in cleaning and tidying rooms.
• Offered companionship during leisure time for emotional support and social interaction outwith job role/pay grade.
• Responded promptly to any requests or needs of supervisors, demonstrating flexibility and dedication.
• Prioritised safety measures when using cleaning equipment, ensuing safe working environment and strictly adhering to COSHH regulations.
• Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
• Took initiative in identifying improvement opportunities within household tasks.