Michelle Muigai
Aberdeen City
Summary
Dedicated professional with extensive expertise in personal care assistance and client advocacy. Demonstrates exceptional compassion and empathy, coupled with strong communication skills and active listening abilities. Proficient in behaviour management, medication administration, and first aid and CPR. Adept at problem-solving, time management, and maintaining meticulous record keeping and documentation. Committed to providing emotional support and life skills development while ensuring health and safety awareness. Excels in team collaboration and adaptability to meet diverse client needs effectively.
Overview
5
5
years of professional experience
Work History
Support Worker
Cornerstone
Aberdeen, Aberdeen City
05.2024 - Current
- Implement behavior management techniques, resulting in a 20% improvement in clients’ emotional well-being and reducing incidents of distress.
- Collaborate with multidisciplinary teams, including healthcare providers, social workers, and families, to develop and review care plans, ensuring comprehensive and effective support.
- Train new staff members on best practices in care delivery and health and safety protocols, improving team efficiency and increasing client satisfaction by 15%.
- Assess client needs regularly, using communication tools and reports to monitor progress, ensuring over 95% of clients achieve their personal development goals.
- Advocate for clients during medical appointments and consultations, ensuring access to necessary resources and services, leading to a 30% increase in the utilization of support services.
Retail Assistant
Holland & Barrett
Aberdeen, Aberdeen City
01.2023 - 05.2024
- Provided exceptional customer service to over 50 customers daily, assisting with product selection, inquiries, and returns, resulting in a 20% increase in customer satisfaction.
- Processed transactions efficiently, handling cash, credit, and mobile payments with 99% accuracy, contributing to smooth daily operations.
- Maintained product displays and managed stock levels, ensuring shelves were fully stocked and visually appealing, which helped boost sales by 15%.
- Executed promotional campaigns, leading to a 25% increase in sales during peak seasons by actively engaging with customers about offers and product features.
- Collaborated with team members to achieve daily and monthly sales targets, consistently exceeding targets by an average of 10%.
Care assistant
Kimotho kihuyo Clinic
Kihuyo, Kenya
03.2020 - 08.2022
- Monitored vital signs of patients for early detection of health complications.
- Provided emotional support to patients, improving their mental wellbeing.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Assist with personal hygiene,dressing and feeding.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Organised recreational activities for improved social interaction amongst residents.
Education
Master of Arts - Business Management
University of Aberdeen
Skills
- Compassion and Empathy
- Communication Skills
- Personal Care Assistance
- Behavior Management
- First Aid and CPR
- Problem-Solving
- Time Management
- Medication Administration
- Active Listening
- Emotional Support
- Record Keeping and Documentation
- Team Collaboration
- Adaptability
- Health and Safety Awareness
- Client Advocacy
- Life Skills Development
Custom
other
Timeline
Support Worker
Cornerstone
05.2024 - Current
Retail Assistant
Holland & Barrett
01.2023 - 05.2024
Care assistant
Kimotho kihuyo Clinic
03.2020 - 08.2022
Master of Arts - Business Management
University of Aberdeen
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