Michelle Moore
Winsford,Cheshire
Summary
I am a highly motivated and knowledgeable professional person with a strong focus on sales and customer care.
Assisting clients always to the best of my ability.
Currently owning and running my own business which is sales driven. Customer satisfaction has always been our highest priority ensuring recommendations and repeat visits/sales.
Using a calm and consistent approach to any issues, and listening to what is being asked of me from the client and/or my employer is key to acquiring the best outcome and enabling a swift and correct resolution to any problem.
I enjoy both being part of and leading a team, always ensuring professional and honest interactions. I am committed to loyalty and trustworthiness, with the main goal client satisfaction.
Keeping current is key to my business, I design and manage my own website and social media pages.
Due to my husband's work being away from home for many years I have had to accommodate my work life whilst also looking after our children around his career. He has recently retired.
Alongside my business I am searching for a professional and exciting role that I can now focus on for myself and my future.
I currently co-own and run my business (a bridal boutique) with my daughter in law and an amazing team of girls, meaning taking a step back is not an issue though I will still be involved at a certain level.
Overview
37
37
years of professional experience
Work history
Bridal Boutique Owner
Ivory of Cheshire
Winsford, Cheshire
2008.03 - Current
- Personally responsible for all aspects of designing and managing our website.
- Developing engaging social media content to ensure relevance and presence on social media platforms.
- Keeping customer service levels high to ensure repeat referred business and satisfied clients.
- Attention to detail in the boutique to ensure all products are of the highest quality and design and shown off in a calm and inviting environment.
- Most importantly ensuring our clients are happy with their purchase, and provide the highest level of customer service from the beginning of their journey until the wedding day itself.
- Managing the daily operations efficiently from engaging with suppliers and clients to ensure smooth running of the boutique at all times.
- Training staff to efficiently run all aspect of the boutique in my absence.
- Hosting events such as photo shoots and fashion shows to promote products and maximise sales potential.
- Researching latest trends to ensure longevity.
Sales Advisor
BT Business
Warrington, Cheshire
2013.08 - 2013.11
- Making calls to current BT business clients to upsell products such as mobile phones and broadband and updating outdated contracts.
- Recommending suitable products to BT business clients that would enhance their business.
- Advised customers on warranties and return policies for their personal products.
- Assisted resolving customer complaints and queries with purchased products.
- Delivering excellent customer service and professionalism at all times.
Showroom Sales Advisor
B&Q
Crewe, Cheshire
2006.02 - 2008.03
- Monitored and refreshed displays to attract customers.
- Collaborated with the showroom team for successful product launches.
- Assisted clients in the design and styling of their kitchen or bathroom alongside our showroom designers.
- Assisted clients in purchasing directly from store.
- Maintaining high levels of customer service and satisfaction throughout the process.
Infrastructure Renewal Advisor
Barclays Bank
Knutsford, Cheshire
2002.07 - 2005.03
- Part of a new team set up to assist and support Barclays Bank branch staff members with their new systems and smart cards, enabling them to perform their role to the highest efficiency.
- Ensured compliance with regulatory requirements.
- Collaborated effectively with colleagues, to assist and advise on ongoing issues with the new technology installed.
- Ongoing system support to all branch staff on a daily basis.
- Also working alongside our retail team taking calls and problem solving with Barclays clients with any general queries or issues during quiet spells.
- Involved with staff training.
Customer Service and Sales Advisor
Smart Europe
Crewe, Cheshire
2000.04 - 2002.06
- Calling current customers from a variety of in house clients to maintain relationship and upsell products.
- Taking customer service calls to ensure customer satisfaction and assisting with problems.
- Assisting potential customers on a live web chat facility for a variety of companies.
- Resolved customer complaints swiftly, maintaining company reputation.
Retail Manager
Vision Express
Northwich, Cheshire
1998.06 - 2000.03
- Began the role as Customer Service and & Sales Advisor and was promoted to Retail Manager
- Involved in all aspects of the business including pre tests, sales and dispensing glasses, fittings, contact lens trials.
- Driving sales including insurance and supporting staff and clients in all areas of the business.
- Driving sales targets monthly
- Ensuring the shop presentation was of the highest standard.
- Interviewing and supporting staff
- Streamlining the customer process and managing expectations from new products.
- Open up and close down including figures and banking.
Senior Sales Advisor
Victoria Wine
Northwich, Cheshire
1996.05 - 1998.02
- This role involved all aspects of running a shop, from stocking the shop floor and presentation, serving customers and maintaining a high level of customer satisfaction to ensure repeat visits.
- Stock management
- Staff training and rotas
- Delivery handling and booking.
- Cashing up and banking.
Share Registrars Clerk
Barclays Bank
Rudheath, Cheshire
1989.09 - 1990.05
- Editing and checking share certificates presented to the bank.
- Auditing and amending any necessary changes required.
- Assisting management with daily tasks.
- Inputting confidential client information onto the system.
- Requesting balance cheques.
Education
GCSE - GCSE
St Nicholas Catholic High School
Hartford, CheshireSkills
- Highly Motivated
- Problem Solving
- Customer Care Driven
- Knowledgeable
- Enjoys being part of a team
- Enjoys leading a team
- Empathetic to client needs
- Calm and consistent
- Professional
- Honest and trustworthy
- Loyal
Affiliations
- In my spare time I love to spend time with my children and grandchildren. I love fishing and football and love to attend games where possible. I love to read, and I am part of a book club. I love to swim and cycle. I am a very keen cook and entertain friends and family on a regular basis.
- I am very interested in Home and Garden design.
- I also enjoy historical problems and genealogy.
- Fashion and design is also a keen interest of mine.
Timeline
Sales Advisor
BT Business
2013.08 - 2013.11
Bridal Boutique Owner
Ivory of Cheshire
2008.03 - Current
Showroom Sales Advisor
B&Q
2006.02 - 2008.03
Infrastructure Renewal Advisor
Barclays Bank
2002.07 - 2005.03
Customer Service and Sales Advisor
Smart Europe
2000.04 - 2002.06
Retail Manager
Vision Express
1998.06 - 2000.03
Senior Sales Advisor
Victoria Wine
1996.05 - 1998.02
Share Registrars Clerk
Barclays Bank
1989.09 - 1990.05
GCSE - GCSE
St Nicholas Catholic High School