Summary
Overview
Work History
Education
Skills
sections.external_links.name
Affiliations
Certification
Accomplishments
References
Timeline
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Michelle Mitchell

Crawley,West Sussex

Summary

Experienced facilities management professional with a proven track record in overseeing administrative procedures, ensuring occupational health and safety compliance, and conducting risk assessments and audits. Skilled in effective delegation, proactive leadership, and engaging team development to optimise operational efficiency. Adept at managing facilities inspections, contractor coordination, and staff recruitment while maintaining a strong focus on safety consciousness and compliance understanding. Demonstrates exceptional communication proficiency and report-writing expertise to support organisational goals. Committed to fostering a safe, efficient, and compliant workplace environment through strategic facility management practices.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Facilities Manager

SGN
Horley, Surrey
10.2017 - Current
  • Established clear budgets and cost controls strategies to meet objectives.
  • Performed best practices and quality standards to comply with occupational health and safety procedures.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Produced management reports outlining important facility statistics.
  • Supervised renovation works to ensure timely completion without exceeding budget.
  • Controlled expenses and lowered costs to meet budget requirements.
  • Trained staff in emergency procedures, increased readiness and response time during crises. over 20
  • Supervised full-time staff to comply with policies and guidelines. over 25
  • Managed contractors to expedite necessary repairs.
  • Designed and implemented training to further develop staff based on business goals.
  • Offered friendly, efficient customer service and handled challenging situations with ease..
  • Improved office efficiency by streamlining facilities management processes.
  • Performed routine checks of fire safety equipment; ensured full preparedness for emergencies.
  • Managed budgets to align with agreed departmental budget.
  • Ensured health and safety compliance through rigorous inspections.
  • Updated security measures, enhanced overall site safety and security.
  • Oversaw pre-planned contractor works for alignment with processes.

Facilities Management Operative

Interserve Facilities (now Mitie)
Horley, Surrey
10.2015 - 09.2017
  • Met deadlines by prioritising tasks effectively..
  • Disposed of cutting waste material for clean and tidy work spaces.
  • Reported any accidents, incidents or near misses occurring in workplace during shift.
  • Maintained clean work area with regular tidying up tasks.
  • Assisted colleagues, fostered a positive work environment. over 10
  • Excelled in multi-tasking for improved productivity.
  • Achieved targets with attention to detail and time management skills.
  • Responded promptly to production issues, troubleshooting for
  • minimal delays.
  • Assisted in training new operatives to help integrate into team.
  • Kept records accurately, ensured accountability and transparency,

Security Officer

Ocean Security
Horley, Surrey
03.2007 - 09.2015
  • Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Eliminated unauthorised access through effective employee and visitor screening.
  • Inspected access points for signs of tampering and secured against misuse.
  • Trained new members of the security team, raising overall team performance levels.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Secured cash and valuables against on-property loss or interference during transport.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Investigated alarms and incidents with rigorous evidence collection.
  • Collaborated with local law enforcement agencies for enhancing site security measures.
  • Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
  • Responded to alarms with swiftness, ensuring minimal disruption to operations.
  • Collaborated with security teams and emergency services to resolve urgent situations.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
  • Checked ID cards and documented details in security log.
  • Maintained order by monitoring CCTV screens and reporting suspicious activities.
  • Coordinated with other officers on shift changes smoothly and effectively.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

GCSEs - N/A

Risedale Secondary School
Catterick, North Yorkshire
01.1983 - 11.1985

Skills

  • General office administration
  • Effective delegation
  • Department management
  • Proactive approach
  • First-aid certified
  • Communication proficiency
  • Engaging leadership style
  • Training and Development
  • Administrative procedures
  • Safety consciousness
  • Occupational health and safety compliance
  • Facilities contractor management
  • Risk assessments and audits
  • Report-writing
  • Compliance understanding
  • Facility management
  • Facilities staff recruitment
  • Facilities inspections

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Affiliations

  • like Diamond Art Painting, Elvis Presley, watching TV meeting family and friends

Certification

First Aid Certificate

various Supply Chain Sustainability School certificates

Fire Marshall Training.

DSE Assessor.

Microsoft Office Excel Level 2 - 3.

Responsible Waste Management in FM.


Accomplishments

    received positive feed back from various managers regarding job role of facilities manager and looking after another office/depot

References

References available upon request.

Timeline

Facilities Manager

SGN
10.2017 - Current

Facilities Management Operative

Interserve Facilities (now Mitie)
10.2015 - 09.2017

Security Officer

Ocean Security
03.2007 - 09.2015

GCSEs - N/A

Risedale Secondary School
01.1983 - 11.1985

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Michelle Mitchell