Summary
Overview
Work history
Education
Skills
Timeline
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Michelle Millar

Falkirk,Stirling

Summary

I'm a hands-on, people-focused leader with over 10 years' experience in the care and hospitality sectors. I take pride in building strong, supportive teams and creating a positive working environment where everyone feels valued. In my current role at the Edinburgh Escape Lounge, I've become a point of contact for both airport staff and our cleaning partners ABM, and have built great relationships based on trust and communication. I'm organised, pro-active and always looking for ways to help the team succeed while making sure we deliver the best experience for every guest.

Overview

14
14
years of professional experience

Work history

Duty Manager

CAVU
Escape Lounges - Edinburgh Airport
04.2025 - 08.2025
  • Assisted in recruitment efforts to assemble and onboard a new team for the lounge launch.
  • Organised and engaged in a team charity walk to strengthen internal and external relationships.
  • Lead by example, embodying a positive work ethic to inspire peak performance.
  • Streamlined daily operations through efficient task allocation and staff management.
  • Informed staff regarding forthcoming lounge events, providing clarity and setting expectations.
  • Assisted fellow Duty Managers as needed and drafted end of shift reports to facilitate service continuity.
  • Taken ownership of the cleaning standards of the lounge and collaborated with ABM to improve them according to the needs of the lounge.
  • Motivated the team to obtain customer reviews, enhancing the lounges reputation to drive growth and visibility.
  • Operated as a key point of contact for the Edinburgh Airport team to support client requirements and sustain stability in absence of a GM.

Duty Manager/Assistant Manager

Select Service Partner
Bridge and Castle - Edinburgh Airport
06.2024 - 03.2025
  • Licensed personal licence holder and premises manager ensuring adherence to safety protocols and legal regulations in bar management.
  • Introduced enhanced stock control methods and staff training to minimise food and drinks waste.
  • Weekly reporting of inventory, waste management, GAP analysis, sales performance and reputation (whilst temporarily serving as AGM)
  • Implemented and trained staff on a new allergen process
  • Document and track maintenance issues to minimise operational disruption.
  • Oversaw daily operations to ensure smooth service delivery and customer satisfaction while maintaining policies and procedures.


Social Care Practitioner

Clackmannanshire Council
Menstrie, Clackmannanshire
06.2011 - 10.2019
  • Liaised effectively with multidisciplinary teams, coordinating seamless patient care provision.
  • Implemented, evaluated, analysed and updated service user risk assessments to ensure adherence to health and safety regulations whilst addressing service user requirements.
  • Guided staff on best practices in care, moving and handling, confidentiality, managing challenging behaviour, and safe administration of prescribed medication.
  • Coordinated the deployment of care workers over 5 (smaller) units to ensure optimal staffing arrangements and skill utilisation.
  • Maintained a care-centred approach prioritising service users' wellbeing needs.

Education

GCSEs -

Denny High School
Denny, Falkirk
08.2002 - 06.2006

A-Levels - Higher

Denny High School
Denny, Falkirk
08.2006 - 05.2007

Bachelor of Arts - Business Management (Marketing)

The Open University
Milton Keynes
09.2022 -

Skills

  • Proactive and self-motivated
  • Attention to detail
  • Adaptability
  • Relationship building
  • Time management and organization
  • Motivation and inspiration
  • Leadership in hospitality and care
  • Decision-making under pressure
  • Design thinking and problem-solving
  • Accounting and budgeting skills
  • Inventory management and reporting
  • Conflict resolution strategies
  • Critical analysis of information

Timeline

Duty Manager

CAVU
04.2025 - 08.2025

Duty Manager/Assistant Manager

Select Service Partner
06.2024 - 03.2025

Bachelor of Arts - Business Management (Marketing)

The Open University
09.2022 -

Social Care Practitioner

Clackmannanshire Council
06.2011 - 10.2019

A-Levels - Higher

Denny High School
08.2006 - 05.2007

GCSEs -

Denny High School
08.2002 - 06.2006

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Michelle Millar