Summary
Overview
Work History
Education
Skills
References
Timeline
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Michelle MBAZIIRA

London,United Kingdom

Summary

Dynamic professional with extensive experience in customer service and leadership within diverse, fast-paced environments. Proven ability to organise youth activities, manage behaviour, and promote physical well-being. Strong communication skills enhance team collaboration and ensure high-quality experiences for children in structured settings. Committed to maintaining a healthy lifestyle through regular physical activity, contributing to overall energy and enthusiasm in all endeavours.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Media Production Crew

Elite Media Production LTD
01.2021 - 05.2025
  • Directed live streams and operated AV equipment, ensuring high-quality outputs during events.
  • Liaised with stakeholders and crew to address live issues efficiently.
  • Managed multiple tasks under pressure, adapting swiftly to audience needs.
  • Coordinated with diverse professionals to enhance teamwork and planning capabilities.

Duty Manager

National Express LTD
London Heathrow
01.2020 - 09.2021
  • Oversaw team operations, ensuring compliance and enhancing efficiency while reducing coach delays by 30%.
  • Resolved customer inquiries and escalations, cutting complaints by 15% to boost passenger retention.
  • Delivered fire safety training, conducted alarm checks, and maintained compliance through thorough documentation.

Team Leader / Supervisor

National Express LTD
London Heathrow
01.2016 - 01.2020
  • Led a diverse team of 20 staff to ensure compliance with company policies.
  • Assisted vulnerable passengers, including elderly and disabled individuals, throughout the airport and coach travel.
  • Cultivated relationships with stakeholders and local authorities to improve collaboration.
  • Managed anti-social behaviour incidents, coordinating with law enforcement for rapid resolutions.

Customer Service Advisor

National Express LTD
London Heathrow
03.2014 - 01.2020
  • Maintained accurate records of passenger tickets and sales payments for efficient administration.
  • Streamlined daily sales processes, reducing arrears by 40% to enhance cash flow.
  • Managed sales protocols, achieving a 95% customer satisfaction rate through effective transitions.

Kids Activity Coach

Fit For Sport Kids Camp
West London
01.2008 - 12.2010
  • Facilitated engaging physical activities for children aged five to twelve, fostering teamwork and confidence.
  • Monitored safety and inclusion during indoor and outdoor sessions.
  • Collaborated with coaches and supervisors to develop activity schedules and manage equipment.
  • Implemented positive reinforcement strategies to promote appropriate behaviour in a welcoming environment.

Education

BA (Hons) - International Tourism Management

University of Herefordshire Business School
Hertford, Hertfordshire
09.2010 - 07.2013

A-Levels and Diploma - BTEC National Diploma in Travel and Tourism, A Level Media Studies

St Charles Catholic Sixth Form College
London
09.2008 - 07.2010

Skills

  • Leadership skills
  • Effective communication
  • Team collaboration
  • Flexibility and adaptability
  • Physical stamina
  • Child supervision and safeguarding

References

References available upon request.

Timeline

Media Production Crew

Elite Media Production LTD
01.2021 - 05.2025

Duty Manager

National Express LTD
01.2020 - 09.2021

Team Leader / Supervisor

National Express LTD
01.2016 - 01.2020

Customer Service Advisor

National Express LTD
03.2014 - 01.2020

BA (Hons) - International Tourism Management

University of Herefordshire Business School
09.2010 - 07.2013

A-Levels and Diploma - BTEC National Diploma in Travel and Tourism, A Level Media Studies

St Charles Catholic Sixth Form College
09.2008 - 07.2010

Kids Activity Coach

Fit For Sport Kids Camp
01.2008 - 12.2010

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Michelle MBAZIIRA