Summary
Overview
Work history
Education
Skills
Timeline
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Michelle Maziwisa

Michelle Maziwisa

Newcastle Upon Tyne

Summary

I am a dedicated professional with a background in customer service across various industries. Ranging from fast-paced hospitality to inbound customer assistance and sales. My university background has taught me to constantly strive and put my skills to use, prioritising the service I provide for prospective customers and collaboration within my team. I focus on taking on new challenges, innovation and demonstrating my strong interpersonal skills at every given opportunity.

Overview

2026
2026
years of professional experience

Work history

Inbound Customer Service Agent

FOUNDEVER
NEWCASTLE
05.2024 - 10.2025

SharkNinja

SSE Energy Solutions

Visual merchandiser

ZARA
08.2023 - 02.2024

Inbound Customer Service Agent

Echo-U
Newcastle Upon Tyne
10.2022 - 03.2023

Outbound Sales Agent

Inspired Outsourcing
Newcastle Upon Tyne, Newcastle upon Tyne

BT/EE Telecommunications

Hostess

The Lofts
Newcastle

Waitress/Bartender

D'vine Restaurant
York

Host/Waitress

The Muddler
Newcastle

Waitress

MOD Pizza UK
Newcastle
04.2019 - 06.2021

Waitress/Host

Wagyu Bar and Grill
11.2016 - 08.2018

Education

Education Studies with Sociology

York St. John University

Skills

  • POS Systems
  • Level 1 BSL Qualification
  • Microsoft Excel
  • Microsoft Word
  • Data Management
  • Customer Compliance Services
  • Time Management
  • Inbound/Outbound Sales
  • Upselling
  • Extensive liquor and cocktail knowledge
  • Trained in Basic First Aid
  • Copywriting QLS Level 4
  • Qualification in SEO
  • Qualification E-commerce and Saas

Timeline

Inbound Customer Service Agent

FOUNDEVER
05.2024 - 10.2025

Visual merchandiser

ZARA
08.2023 - 02.2024

Inbound Customer Service Agent

Echo-U
10.2022 - 03.2023

Waitress

MOD Pizza UK
04.2019 - 06.2021

Waitress/Host

Wagyu Bar and Grill
11.2016 - 08.2018

Hostess

The Lofts

Host/Waitress

The Muddler

Outbound Sales Agent

Inspired Outsourcing

Waitress/Bartender

D'vine Restaurant

Education Studies with Sociology

York St. John University
Michelle Maziwisa