Michelle Maziwisa
Newcastle Upon Tyne
Summary
I am a dedicated professional with a background in customer service across various industries. Ranging from fast-paced hospitality to inbound customer assistance and sales. My university background has taught me to constantly strive and put my skills to use, prioritising the service I provide for prospective customers and collaboration within my team. I focus on taking on new challenges, innovation and demonstrating my strong interpersonal skills at every given opportunity.
Overview
2026
2026
years of professional experience
Work history
Inbound Customer Service Agent
FOUNDEVER
NEWCASTLE
05.2024 - 10.2025
SharkNinja
SSE Energy Solutions
Visual merchandiser
ZARA
08.2023 - 02.2024
Inbound Customer Service Agent
Echo-U
Newcastle Upon Tyne
10.2022 - 03.2023
Outbound Sales Agent
Inspired Outsourcing
Newcastle Upon Tyne, Newcastle upon Tyne
BT/EE Telecommunications
Hostess
The Lofts
Newcastle
Waitress/Bartender
D'vine Restaurant
York
Host/Waitress
The Muddler
Newcastle
Waitress
MOD Pizza UK
Newcastle
04.2019 - 06.2021
Waitress/Host
Wagyu Bar and Grill
11.2016 - 08.2018
Education
Education Studies with Sociology
York St. John University
Skills
- POS Systems
- Level 1 BSL Qualification
- Microsoft Excel
- Microsoft Word
- Data Management
- Customer Compliance Services
- Time Management
- Inbound/Outbound Sales
- Upselling
- Extensive liquor and cocktail knowledge
- Trained in Basic First Aid
- Copywriting QLS Level 4
- Qualification in SEO
- Qualification E-commerce and Saas
Timeline
Inbound Customer Service Agent
FOUNDEVER
05.2024 - 10.2025
Visual merchandiser
ZARA
08.2023 - 02.2024
Inbound Customer Service Agent
Echo-U
10.2022 - 03.2023
Waitress
MOD Pizza UK
04.2019 - 06.2021
Waitress/Host
Wagyu Bar and Grill
11.2016 - 08.2018
Hostess
The Lofts
Host/Waitress
The Muddler
Outbound Sales Agent
Inspired Outsourcing
Waitress/Bartender
D'vine Restaurant
Education Studies with Sociology
York St. John University