Michelle Male
Stourbridge,West Midlands
Summary
Highly motivated and personable professional with expertise in customer focus and engagement. Demonstrates exceptional leadership qualities, time management efficiency, and fluency in public speaking to deliver engaging presentations and organise tours effectively. Skilled in activities management, aspirational goal setting, and fostering strong customer relations while maintaining flexibility to adapt to dynamic schedules. Enthusiastic communicator with a proven ability to absorb large quantities of information and deliver subject matter with clarity and precision. Dedicated to achieving excellence in service delivery within safari parks or similar environments.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
Work history
Managing Director - Commercial Property Lettings
Summerhill Steels Limited
Brierley Hill, West Midlands
2009.05 - Current
- Delivers excellent property management services, enhancing client's trust and loyalty.
- Maintains high occupancy rates by using effective communication skills
- Ensures client satisfaction by prompt resolution of queries and issues.
- Self motivated & time efficient leading to excellent experience for clients.
- Able to retain large amounts of information, whilst able to communicate this knowledge effectively across all platforms.
HR Administrator
Mitchells & Butlers
Birmingham, West Midlands
2005.02 - 2007.10
- Maintained effective cohesion between all departments promoting smoother operations throughout the company.
- Processed month-end payroll for prompt staff payments.
- Prioritised and multi tasked while handling high-pressure situations during busy periods.
- Fostered collaborative & inclusive work environments through excellent team working skills.
- Effectively managed new starter documentation, employment changes & payroll for over 3,000 employees.
HR Administrator
First Choice
Walsall
2003.09 - 2005.02
- Supported team by demonstrating respect and willingness to help.
- Ensured compliance with health and safety regulations during all tasks.
- Performed risk assessment analysis which contributed towards creating a safer work environment on site.
- Displayed energy and enthusiasm within a fast-paced environment.
Education
Post Graduate Diploma in Human Resources -
University of Wolverhampton
Wolverhampton 2006.09 - 2008.06
BA Hons Business Studies - 4 year degree course with a compulsory year working in industry at Birmingham Chamber of Commerce
University of Wolverhampton
Telford, Telford and Wrekin 1999.09 - 2003.06
10 GCSEs - Grade A-C
Summerhill School
Kingswinford 1992.09 - 1997.06
Skills
- Customer engagement
- Wildlife identification
- Absorption of large quantities of information
- Public speaking fluency
- Aspirational goal setting
- Time management efficiency
- Experience with disability services
- Customer relation focused
- Flexible with working hours to suit WMSP
- Activities management
- Subject delivery and presentation
- Tour organisation
- Enthusiastic communicator
- Enthusiastic leader
- Passionate for wildlife conservation
Timeline
Managing Director - Commercial Property Lettings
Summerhill Steels Limited
2009.05 - Current
Post Graduate Diploma in Human Resources -
University of Wolverhampton
2006.09 - 2008.06
HR Administrator
Mitchells & Butlers
2005.02 - 2007.10
HR Administrator
First Choice
2003.09 - 2005.02
BA Hons Business Studies - 4 year degree course with a compulsory year working in industry at Birmingham Chamber of Commerce
University of Wolverhampton
1999.09 - 2003.06
10 GCSEs - Grade A-C
Summerhill School
1992.09 - 1997.06