Michelle Male
Strood,Kent
Summary
Dedicated and detail-oriented professional with extensive experience in school administration and a strong commitment to maintaining confidentiality and safeguarding children. Demonstrates expertise in managing digital calendars, organising parents' evenings, and ensuring compliance with GDPR regulations. Proficient in Microsoft Office Suite, Google Calendar, and online communication tools, with a proven track record of efficient record-keeping and data entry. Adept at fostering positive parent relations and supporting student needs while upholding child protection policies. Career goal includes advancing within educational administration to further enhance operational efficiency and student support systems.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work history
School Receptionist
Ripplevale School
Rochester, Medway
06.2018 - Current
- Used Microsoft Office Suite proficiently in completion of daily tasks.
- Facilitated smooth running of special events such as sports days or parent evenings.
- Handled sensitive information appropriately, maintaining strict confidentiality at all times.
- Supported new staff members during their induction period which contributed towards a more inclusive work environment.
- Provided administrative support to the head teacher, enhancing efficiency at the senior level.
- Monitored visitor access to safeguard school security measures.
- Referred complex enquiries or complaints from parents to appropriate staff members.
- Maintained inventory control of office supplies, reducing waste and unnecessary expenditure.
- Created positive first impressions with professional and friendly demeanour.
- Updated student records regularly for accuracy and confidentiality purposes.
- Streamlined reception area by maintaining cleanliness and orderliness.
- Coordinated parent-teacher meetings seamlessly for improved dialogue between home and school.
- Communicated effectively with teachers regarding student absences or lateness, ensuring minimal disruption to classes.
- Assisted in student registration process for efficient enrolment.
- Operated photocopier machines efficiently to produce necessary documents on time.
- Managed telephone switchboard efficiently to ensure smooth communication flow.
- Sorted mail daily for accurate distribution among staff members.
- Enhanced school's reputation for excellent customer service through courteous interactions with parents, students, and staff.
- Filled in holiday request forms promptly to facilitate staff scheduling.
- Supervised sick pupils and called parents to arrange collection, providing responsive care in the interim.
- Updated online platforms with accurate, current school, activity and event information.
- Communicated emergency school closures using SMS systems for timely parent and student updates.
- Greeted visitors and complete sign-in procedures to approve school guests.
- Kept on top of general administrative support for accurate, up-to-date filing, calendar management and correspondence.
- Monitored student attendance and punctuality and raised concerns with class teachers for investigation.
- Facilitated school trips, events and travel arrangements to increase external learning opportunities.
- Sorted and distributed school mail to maintain parent, teacher and supplier communications.
- Answered telephone calls and resolved enquiries quickly for prompt reception service.
- Managed parent, staff and student enquiries and signposted appropriate resources.
- Enabled smooth running of day-to-day operations by providing effective and efficient administration support.
- Undertook general administrative duties, including photocopying and generating parent-teacher correspondence.
- Swiftly and accurately relayed time-critical messages to parents and teachers to facilitate effective communication flows.
- Built strong rapport to communicate effectively with multiple stakeholders including teaching staff, senior management, students, parents and third-party agencies.
- Performed traditional and ad-hoc reception duties, including answering phone calls, typing correspondence and monitoring site entry points.
- Maintained accurate and up-to-date databases containing confidential information.
- Prevented unauthorised school access by screening visitors, ascertaining their reason for visit and directing them to proper person.
- Chased up undeclared absences to tackle truancy among SEN students.
- Managed school diary using Google calendar
- Arranged tours for parents of prospective students, issuing security passes and planning itineraries.
- Facilitated efficient classroom management, creating and maintaining accurate class lists in Schoolbase
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments.
- Drafted documents and reports for management review.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Sourced and ordered office supplies within allocated budget.
- Oversaw and trained clerical support staff to accomplish challenging objectives.
Qualified dental nurse
Greenacres Dental Practice
Aylesford, Kent
02.2007 - 03.2025
- Promoted high standards of oral hygiene for improved patient health.
- Improved teamwork among dental staff through effective communication skills.
- Facilitated smooth admin processes by handling appointment bookings and cancellations efficiently.
- Operated X-ray machine accurately for precise diagnostic imaging.
- Bolstered dentist efficiency with prompt provision of necessary instruments.
- Assured patient's comfort during dental procedures by providing empathetic care.
- Assisted in complex dental procedures, resulting in successful outcomes.
- Prepared patients for treatment, ensuring their comfort and readiness.
- Participated actively in team meetings and training sessions, enhancing overall clinic performance.
- Ensured adherence to all relevant health and safety regulations within the practice.
- Provided comprehensive post-operative instructions to patients leading to swift recoveries.
- Demonstrated technical proficiency in operating modern dental equipment, ensuring seamless operations.
- Documented patient records diligently, facilitating accurate tracking of medical histories and treatments given.
- Contributed to increased patient satisfaction with the provision of clear, concise pre-treatment information.
- Streamlined patient flow by implementing efficient scheduling techniques.
- Supported dentists during both routine check-ups and specialised treatments for optimal results.
- Enhanced practice reputation through professional and courteous patient interactions.
- Maintained sterile environment in exam rooms to ensure strict compliance with infection control standards.
- Delivered quality customer service, resulting in repeat appointments and referrals from satisfied patients.
- Managed inventory effectively, reducing unnecessary expenditure on dental supplies.
- Maintained a clean, sterile practice environment to ensure patient and staff safety.
- Facilitated smooth day to day running of practice, assisting with receptionist duties such as patient scheduling, and billing
- Maintained up to date patient records, registering medical data, such as R4
- Maximised dentist's productivity by completing preparatory work for dental surgeries.
- Educated patients on postoperative dental care to accelerate the healing process.
- Managed stock of dental supplies
- Increased treatment efficiencies by preparing patient-specific notes for prompt dentist follow-up.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Provided excellent patient care from arrival to treatment completion.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Delivered compassionate care and support to patients to alleviate anxiety and stress.
Senior dental assistant and receptionist
Thakray Dental Practice
Strood, Kent
02.2012 - 06.2018
- Managed front desk duties efficiently including billing processes and insurance claim paperwork.
- Supported new dental assistants' training, fostered a collaborative working environment.
- Coordinated dental health education programmes, increased community awareness about oral hygiene practices.
- Assisted in complex dental procedures to ensure successful outcomes.
- Maintained high standards of cleanliness, promoted a welcoming environment for patients.
- Updated patient records regularly, ensured accuracy and compliance with regulations.
- Contributed to team meetings effectively for improved coordination among staff members.
- Prepared treatment rooms for surgeries to facilitate seamless operation flow.
- Managed appointment scheduling, optimised time management within the clinic.
- Enhanced patient comfort by providing empathetic and supportive chairside assistance.
- Ensured a sterile environment with diligent sterilisation of instruments.
- Streamlined dental procedures for improved efficiency and patient experience.
- Delivered post-operative instructions as directed by dentist, supported optimal healing process.
- Performed routine maintenance of dental equipment contributing to longer lifespan of tools.
- Facilitated communication between dentist and patients with clear explanation of procedures.
- Partnered with dentists in performing examinations and treatments, ensured enhanced patient care.
- Complied with infection control protocols meticulously for safe clinical operations.
- Arranged dental radiographs as requested by dentist, facilitated accurate diagnosis and treatment planning.
- Ordered dental supplies timely to avoid any disruption in services provided at the clinic.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Set up treatment rooms with appropriate dental tools and equipment.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Verified patient's medical history and changes ahead of treatment.
- Calmed nervous patients with warm, friendly service for improved comfort.
- Prepped patients and mastered instrument hand-offs to assist dentist during routine appointments.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Educated patients on postoperative and general oral health care.
- Operated dental tools with care and precision to maintain patient comfort.
- Advised reception teams of follow-up appointment requirements to maintain care continuity.
- Helped dentists restore teeth by prepping for permanent or temporary fillings.
- Issued patient check-up and treatment reminders to avoid missed appointments.
- Took bitewing, panoramic and occlusal X-rays and prepared for dentist assessment.
- Greeted patients and provided consent forms ahead of treatment.
- Obtained dental x-rays using traditional and digital methods.
- Updated client records with accurate billing information according to treatments performed.
- Monitored tool and equipment inventories and reordered low stock to meet practice demand.
- Developed detailed understanding of retail dental products to provide patient recommendations.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Greeted patients and helped with completing intake and consent forms.
- Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
- Supported dentists performing complex oral procedures with attentive assistance.
- Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
- Explained dental procedures and reassured patients ahead of treatment.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Maintained accurate medical and dental records by documenting important patient data in R4
- Recommended dental hygiene measures to prevent plaque and decay.
- Improved clients' oral health through targeted hygiene advice.
- Advised patients on post-operative pain relief based on complexity of dental work completed.
- Captured patient dental radiographs and provided to dentist for interpretation and diagnosis.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate logs of visitor entries for security purposes.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained an organised reception area for a professional business environment.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Took and communicated messages to minimise interruptions to staff workflows.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Embodied company values through friendly and reliable customer service.
- Located information and records quickly to assist with ad-hoc queries.
- Signposted other services where appropriate using industry knowledge and contacts.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Offered knowledgeable, friendly support to in-office guests.
- Maintained reception area stock of important forms and brochures.
- Managed office calendar, set new appointments and assisted with arrangements.
- Wrote professional letters, memos and emails for internal and external business communication.
- Oversaw office supply orders and replenished stock for staff use.
- Received payments for dental treatment and updated balances in computer.
- Set up office spaces, equipment and support services for client and team meetings.
Dental nurse
J F Lynch
Gravesend, Kent
02.1993 - 06.2009
- Assisted in complex dental procedures to ensure successful outcomes.
- Administered first aid during emergencies, ensuring immediate medical attention for patients.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Streamlined patient flow by efficiently scheduling appointments.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Facilitated patient comfort with empathetic chair-side manner.
- Served as liaison between dentist and patient; improved communication and enhanced overall experience.
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Completed routine maintenance tasks on dental equipment, prolonging its lifespan.
- Upheld stringent infection control measures, promoting a safe environment.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Maintained accurate patient records, ensuring meticulous documentation.
- Provided information to patients about good oral health care, boosting their understanding of preventive measures.
- Supported dentists during procedures, resulting in increased efficiency.
- Collaborated with dental team for smooth clinic operations.
- Participated in oral health education sessions increasing community awareness about dental care and prevention.
- Comforted anxious patients, leading to positive clinic experiences.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Provided excellent patient care from arrival to treatment completion.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Delivered compassionate care and support to patients to alleviate anxiety and stress.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Took dental images safely, checking patient suitability for X-ray procedures.
- Supported seamless patient journey by manning reception area and taking bookings.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
- Replenished sundries and ordered low-stock items.
- Answered client queries regarding charges and payment options.
- Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
- Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
- Greeted patients and helped with completing intake and consent forms.
- Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
- Supported dentists performing complex oral procedures with attentive assistance.
- Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Explained dental procedures and reassured patients ahead of treatment.
- Recommended dental hygiene measures to prevent plaque and decay.
- Captured patient dental radiographs and provided to dentist for interpretation and diagnosis.
- Improved clients' oral health through targeted hygiene advice.
- Advised patients on post-operative pain relief based on complexity of dental work completed.
Education
GCSEs - Core and choice subjects
Northfleet School for Girls
Northfleet, Kent 09.1986 - 02.1991
Skills
I am extremely courteous, friendly and have open manner
Team player
- Security protocol compliance
- School events assistance
- Knowledge of gdpr regulations
- Digital calendar management
- Student confidentiality understanding
- Child protection policies familiarity
- Parent relations management
- Academic calendar planning
- Administrative duties management
- Facility booking
- Telephone system operation
- Pupil record keeping
- Tact and discretion
- Safeguarding children knowledge
- Record keeping efficiency
- Practical judgment
- School database navigation
- Online communication tools
- Critical thinking capacity
- Parents evening organisation
- Patience with students
- Student support handling
- Office equipment operation
- Facility scheduling expertise
- Student safety awareness
- Document preparation
- Telephone etiquette
- School administration
- Visitor management
- Attendance recording
- Clear communication
- Customer service expertise
- Basic first aid knowledge
- Parent communication
- Microsoft Office Suite
- Paediatric First Aid
- Report generation
- Confidentiality maintenance
- Google calendar
- Data confidentiality
- Reception management
- Basic first aid
- Filing and data archiving
- Record-keeping
- Child safeguarding
- Absence management
- Data Entry
Affiliations
- Reading
- Walking my dog
- Going to new places
- Gardening
- Baking
Timeline
School Receptionist
Ripplevale School
06.2018 - Current
Senior dental assistant and receptionist
Thakray Dental Practice
02.2012 - 06.2018
Qualified dental nurse
Greenacres Dental Practice
02.2007 - 03.2025
Dental nurse
J F Lynch
02.1993 - 06.2009
GCSEs - Core and choice subjects
Northfleet School for Girls
09.1986 - 02.1991
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