Summary
Overview
Work history
Education
Skills
Websites
Custom
Languages
Timeline
Generic

Michelle Lopez

Summary

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

1
1
year of professional experience

Work history

Sales representative

Nordstrom
Austin, Travis
08.2022 - 09.2023
  • Fostered strong customer relationships through exceptional service.
  • Pioneered innovative sales strategies for increased market penetration.
  • Enhanced brand visibility by participating in trade shows and conferences.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Efficiently processed customer transactions, including sales, returns, and exchanges, while ensuring accuracy and compliance with store policies.
    Took ownership of resolving customer complaints, maintaining a positive experience by providing timely and effective solutions.
    Handled high-volume customer inquiries via phone, offering personalized assistance and answering product-related questions.
    Restocked merchandise regularly to ensure shelves were fully stocked and organized for optimal shopping experiences.
    Assisted with the organization and presentation of new merchandise, adhering to visual merchandising standards.
    Served as a Personal Stylist, advising customers on fashion choices and product recommendations to enhance their shopping experience.
    Consistently supported an average of 10 customers per day, delivering exceptional service and personalized attention.
    Contributed to maintaining high levels of customer satisfaction, working collaboratively with the team to ensure a welcoming store environment.

Customer service representative

Nordstrom
austin
04.2022 - 08.2022
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Managed customer accounts,
  • ensuring accurate data entry and maintaining strong client relationships to promote repeat business.
    Warmly greeted customers and provided assistance, creating a welcoming environment that prioritized customer satisfaction.
    Conducted customer service surveys to gather valuable feedback, contributing to service improvement initiatives.
    Proactively resolved customer issues and complaints with professionalism, ensuring timely solutions and maintaining a positive customer experience.
    Responded to customer inquiries via phone, email, and in-person, providing expert product knowledge and addressing issues promptly.
    Operated the cash register efficiently, handling transactions, returns, and refunds with accuracy.
    Supported curbside pickup services, ensuring smooth and efficient operations for customers using online order fulfillment.
    Cross-functionally assisted in all departments, including sales, stockroom, and customer service, demonstrating versatility and teamwork.
    Took responsibility for opening and closing the store, ensuring all procedures were followed, and operations ran smoothly.
    Promoted and assisted in the opening of Nordstrom cards, effectively communicating benefits and encouraging customer enrollment.
    Completed NQC (Nordstrom Quality Control) and 508 processes, ensuring compliance with company standards and enhancing operational efficiency.

Education

Diploma of Higher Education - Business Management and Marketing

Kingston University
Kingston upon Thames
09.2024 -

High school diploma -

Nyos Charter School
Austin texas
07.2020 - 05.2024

Skills

  • Sales forecasting
  • Product knowledge
  • Customer relationship management
  • Event planning
  • Budget control
  • Influential communicator
  • Emotional intelligence in sales
  • Building client trust

Custom

Senior Senior committee, head of fundraising, 08/2023, 05/2024

Languages

English
Proficient (C2)
Spanish
Proficient (C2)

Timeline

Diploma of Higher Education - Business Management and Marketing

Kingston University
09.2024 -

Sales representative

Nordstrom
08.2022 - 09.2023

Customer service representative

Nordstrom
04.2022 - 08.2022

High school diploma -

Nyos Charter School
07.2020 - 05.2024

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Michelle Lopez