Overview
Work history
Education
Skills
Timeline
Generic

Michelle Lisher

Stevenage,Hertfordshire

Overview

12
12
years of professional experience
1986
1986
years of post-secondary education

Work history

Memorial Consultant and Office Administrator

W Austin & Sons LTD
Stevenage, Hertfordshire
03.2025 - 07.2025
  • Completed data entry tasks accurately, ensuring error-free records were maintained.
  • Managed daily scheduling to facilitate organised operations.
  • Maintained clean and organised workspace through regular upkeep activities.
  • Prepared reports meticulously for accurate record-keeping purposes.
  • Resolved customer queries promptly for improved client satisfaction.
  • Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
  • Ensured compliance with health and safety regulations at all times.
  • Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
  • Helped create a positive work environment with clear communication skills.
  • Handled correspondence, providing timely responses to all enquiries.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Managed database to maintain updated records and accuracy.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Processed invoices and purchase orders with high attention to detail.
  • Utilised Microsoft Excel to manage spreadsheets for compiling the required data
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Mortuary and Bereavement Assistant

East & North Hertfordshire Teaching NHS Trust
Stevenage, Hertfordshire
04.2023 - 03.2025
  • Coordinated team meetings to enhance communication and productivity.
  • Provided customer service, delivering high levels of satisfaction.
  • Streamlined office processes with implementation of new filing system.
  • Support staff members with administrative tasks, reducing workload stress.
  • Handled confidential information, maintaining discretion and integrity.
  • Maintained digital database, enhancing ease of access to information.
  • Sustained high levels of organisation with attention to detail.
  • Facilitated smooth running of operations through efficient task management.
  • Increased efficiency by handling correspondence and organising files.
  • Answered phone calls promptly, providing excellent customer service.
  • Liaised with clients to maintain good working relationships
  • Managed time effectively to meet deadlines.
  • Took on additional tasks on manager's request.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Completed assigned work within deadlines and to Trust standards.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Understood and adhered to company's health and safety policies.
  • Demonstrated open communication and collaborated with various teams.
  • Provided printing, photocopying scanning support to colleagues.
  • Acted as main contact for staff and clients.
  • Kept and maintained accurate filing system for preservation of office information.
  • Demonstrated adaptability by taking on ad-hoc tasks.
  • Received, sorted and distributed incoming mail.
  • Conducted quality checks on goods delivered, identifying and addressing discrepancies.
  • Facilitated maintenance and repairs of office equipment and machinery.
  • Carried out duties with strict compliance to company standards and policies.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Senior Administration Clerk

East & North Hertfordshire Teaching NHS Trust
Stevenage, Hertfordshire
07.2013 - 04.2023
  • Ordered office supplies, preventing any shortages that could hinder productivity.
  • Updated database records regularly for accurate documentation.
  • Maintained confidentiality in handling sensitive information.
  • Improved efficiency by streamlining office procedures.
  • Supervised junior staff members, enhancing their skills and knowledge.
  • Resolved customer complaints to maintain reputation.
  • Assisted colleagues, promoting a supportive work environment.
  • Organised files, ensuring easy access to all documents.
  • Managed correspondence for effective communication.
  • Prioritised tasks for maximum productivity.
  • Liaised with other departments for harmonious inter-departmental relations.
  • Responded promptly to phone and email inquiries.
  • Worked with colleagues to streamline administrative processes and improve workflow.
  • Conducted thorough data entry tasks, maintaining accuracy in information management systems.
  • Organised and maintained filing systems for accessibility and orderliness.
  • Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
  • Managed office supplies and inventory for day-to-day operations.
  • Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
  • Answered incoming calls and emails responding to clients and relaying messages to staff to ensure swift resolutions.
  • Conducted research to gather relevant information for administrative tasks.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, scanning and filing.
  • Examined, scanned and input documents in software system.
  • Wrote professional letters, emails for business communication.
  • Sorted and organised different types of information by document type, personnel or location.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Processed customer referrals , coordinated related documentations scanning data .
  • Produced clean, error-free professional business correspondence for office team.
  • Updated spreadsheets data for staff.
  • Opened and routed business parcels and letters.

Education

GSE -

Collenswood School
Stevenage, Hertfordshire

Skills

  • Email, telephone & face to face correspondence
  • Management & maintenance of office equipment & supplies
  • Team collaboration & lone working
  • Office administration & date entry
  • Financial management
  • Verbal & written communication
  • Calm, positive & a professional demeanour
  • Microsoft office programs
  • Data confidentiality
  • Workload management

Timeline

Memorial Consultant and Office Administrator

W Austin & Sons LTD
03.2025 - 07.2025

Mortuary and Bereavement Assistant

East & North Hertfordshire Teaching NHS Trust
04.2023 - 03.2025

Senior Administration Clerk

East & North Hertfordshire Teaching NHS Trust
07.2013 - 04.2023

GSE -

Collenswood School

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Michelle Lisher