Michelle Ling
Ramsgate,Kent
Summary
Accomplished office manager with extensive expertise in office administration, recruitment and hiring processes, and performance management. Proficient in Microsoft Office, spreadsheet creation, and presentation development, with a strong understanding of GDPR laws. Demonstrates exceptional skills in meeting coordination, event planning, and task prioritising to enhance office efficiency and morale. Adept at handling crisis situations and managing email communications effectively.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work history
Office Manager/HR
The Royal Harbour Academy
Ramsgate, Kent
2021.04 - Current
- Updated office policies to reflect changing business needs and regulations.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Maintained company records in compliance with legal requirements.
- Implemented new filing systems, improving data retrieval efficiency.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Organised staff holiday schedules without disrupting workflow continuity.
- Liaised with IT department to rectify technical issues promptly.
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Delivered new hire training and mentored established staff on processes and procedures.
- Oversaw recruitment for staff
- Deal with staff absence on a daily basis, ensuring that lessons are covered in their absence.
- Liaise with supply agencies
Deputy Office Manager/HR
The Royal Harbour Academy
Ramsgate, Kent
2021.04 - 2024.11
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Maintained company records in compliance with legal requirements.
- Liaised with IT department to rectify technical issues promptly.
- Oversaw recruitment processes
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Organised staff holiday schedules without disrupting workflow continuity.
- Improved office efficiency by streamlining administrative procedures.
- Prepared detailed reports for senior management
- Resolved employee conflicts with tactful mediation strategies.
- Raise contracts for staff and new employees
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Scheduled meeting spaces and catering for meetings/interviews.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Produced and distributed weekly/monthly reports using Excel knowledge.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Oversaw recruitment for clerical staff
- Staff absence and delegated cover lessons to staff as and when necessary.
- Coordinated work of 10 clerical team members to consistently meet office needs.
Assistant office manager
The Ellington & Hereson School
Ramsgate, Kent
2018.12 - 2021.04
- Maintained confidentiality of sensitive information, ensuring trust within the team.
- Assisted HR with recruitment process, streamlining new employee onboarding.
- Facilitated effective internal communication
- Supervised junior administrative staff for optimal performance.
- Dealt professionally with enquiries via phone or email, enhancing company reputation.
- Managed meeting schedules to ensure smooth operations.
- Liaised with IT department regarding technical issues; ensured minimal disruption to work flow.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Managed database to maintain updated records and accuracy.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Greeted and directed incoming visitors
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Delivered new hire training and mentored established staff on processes and procedures.
- Coordinated work of 9 clerical team members to consistently meet office needs.
Clerical Administrator
The Ellington School for Girls
Ramsgate, Kent
2006.10 - 2018.12
- Maintained stock levels to avoid shortages in office supplies.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Facilitated internal communication.
- Contributed to team effort by accomplishing related results as needed.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Opened and routed business parcels and letters.
- Took dictation and transcribed words for staff to create records and correspondence.
Education
GCSEs - General Studies (Maths, English etc)
King Ethelbert School
Birchington, Kent 1983.09 - 1988.07
Certificate of Higher Education - Shorthand Secretarial Course
Thanet Technical College
Broadstairs 1988.09 - 1989.07
Skills
- Office coordination
- Office morale boosting
- Recruitment and hiring processes
- Spreadsheet creation
- Knowledge of gdpr laws
- Performance Management
- Meeting coordination
- Word processing
- Presentation development
- Office administration
- Event planning
- Microsoft Office
- Some parts of Payroll processing
- Audio dictation
- Meeting organisation
- Scheduling coordination
- General administration
- Mail distribution
- Recruitment process delivery
- Task prioritising
- Minute taking
- Crisis handling
- Email management
Affiliations
- In my spare time I enjoy cooking, going for woodland walks and enjoying time with my family and friends.
Timeline
Office Manager/HR
The Royal Harbour Academy
2021.04 - Current
Deputy Office Manager/HR
The Royal Harbour Academy
2021.04 - 2024.11
Assistant office manager
The Ellington & Hereson School
2018.12 - 2021.04
Clerical Administrator
The Ellington School for Girls
2006.10 - 2018.12
Certificate of Higher Education - Shorthand Secretarial Course
Thanet Technical College
1988.09 - 1989.07
GCSEs - General Studies (Maths, English etc)
King Ethelbert School
1983.09 - 1988.07