Summary
Overview
Work History
Education
Skills
Custom
Certification
Timeline
Generic

Michelle Lewis CIWFM

Farnborough,UK

Summary

A driven and accomplished Facilities Management professional with over 20 years of experience managing a diverse range of Total Facilities Management (TFM) contracts. Skilled in Health and Safety and Compliance, ensuring a comprehensive safety culture is embedded within teams. Demonstrates exceptional abilities in team building, problem-solving, and leadership.

Overview

10
10
years of professional experience
8019
8019
years of post-secondary education
1
1
Certification

Work History

Mobilisation Manager

VINCI FM
Watford, Hertfordshire
03.2024 - Current
  • Overseeing mobilisation and transition of both new and existing contracts, with focus on government and rail sectors
  • Engaging from bid stage through to transformation phase
  • Cultivating strong relationships with customers and internal teams at VINCI
  • Managing HR processes, including TUPE
  • Developing and implementing new procedures
  • Ensuring health, safety, and compliance standards are met
  • Managing supply chain
  • Driving innovations and fulfilling customer commitments.

Transition Specialist / Deputy Chair Generation & Age ERG

ISS UK Ltd
London
06.2022 - 03.2024
  • Overseeing Transition Project Governance
  • Collaborating with bid teams to draft mobilisation and transition responses for tender submissions
  • Leading team of Project Leads and Project Managers
  • Executing project plans
  • Coordinating with all workstreams and Operations Performance Teams across broader ISS business
  • Preparing project cost forecasts
  • Participating in executive transition meetings with both internal and external stakeholders
  • Driving continuous improvement by streamlining processes and conducting ongoing reviews to ensure efficiency.

Key Account Manager

ISS UK Ltd, Samsung UK & Ireland
Chertsey, Surrey
07.2019 - 06.2022
  • Managing Profit & Loss of £6 million contract
  • Overseeing 10 Samsung locations, including UK and European Headquarters
  • Building and maintaining relationships with clients and key stakeholders
  • Coordinating and managing move into new HQ building
  • Successfully completed migration to new CAFM system
  • Delivering Total Facilities Management (TFM) services, including catering, front of house, security, maintenance and engineering, cleaning, fabric, mailroom, and pest control
  • Leading team of over 80 members, including both management and operational teams
  • Training and developing teams, with focus on new cleaning processes.

Key Account Manager

Acorn Maintenance, Portfolio Account
Slough
11.2017 - 06.2019
  • Managing multiple accounts, including Farnborough Business Park and Adobe UK
  • Building and maintaining client relationships
  • Overseeing supply chain management and negotiating new contracts
  • Conducting Mechanical and Electrical (M&E) audits
  • Leading both resident and mobile engineering teams.

Account Manager

Mace Macro, Colt Technology
UK and Europe
10.2015 - 10.2017
  • Managing £12 million contract budget and CAPEX
  • Overseeing operations across 13 countries and 74 sites, with 14 direct reports (Facilities Managers)
  • Managing all Total Facilities Management (TFM) services throughout UK and Europe
  • Implementing bespoke Facilities Management (FM) Charter
  • Revising procurement strategy
  • Training and developing Facilities Managers
  • Restructuring FM model across Europe
  • Providing high-level monthly reports to clients
  • Conducting health and safety audits and ensuring ISO14001 compliance.

Regional Facilities Manager

CBRE (Norland), TJX Europe
Watford, Hertfordshire
10.2014 - 10.2015
  • Managing portfolio of 113 TK Maxx and HomeSense stores throughout South and South West
  • Leading team of mobile multi-skilled engineers
  • Overseeing M&E, fabric, signage, drainage, plumbing, cleaning, and window cleaning services
  • Coordinating transition of new store handovers
  • Managing supply chain
  • Conducting regular store visits and attending executive client meetings.

Education

Post Graduate Certificate - Facilities Management

College of Estate Management, Reading University
Reading
06.2014

ILM Level 3 in Contract Management -

Institute of Line Management
London

Bachelor of Arts With Honours Business Administration -

University of The West of England
Bristol
11.1999

BTEC Higher National Diploma Business And Finance -

University of Derby
Derby
09.1994

Skills

  • Safety Compliance
  • Supply Chain Management
  • Hard Services Management
  • Soft Services Management
  • Team Leadership
  • Performance evaluation
  • Risk assessments
  • Quality assurance
  • Staff recruitment
  • Customer relationship management
  • Financial reporting
  • Performance monitoring
  • Corporate governance adherence

Custom

  • IOSH Managing Safely, 2022
  • Six Sigma Yellow Belt, 2022
  • CIEH Level 2 – Food Safety in Catering, 2022
  • CIEH Level 3 – Food Safety in Catering, 2022
  • CIEH – Allergens and Food Intolerant Customer, 2022
  • Mental Health First Aid, 2022
  • First Aid at Work Level 3, 2021

Certification

2022 IOSH Managing Safely

2022 Six Sigma Yellow Belt

2022 CIEH Level 2 – Food Safety in Catering

2022 CIEH Level 3 – Food Safety in Catering

2022 CIEH – Allergens and Food Intolerant Customer

2022 Mental Health First Aid

2021 First Aid at Work Level 3

2014 - Certified Member of Institute of Workplace Facilities Management (CIWFM)

2009 ILM Level 3 in Contract Management

2006 BICS - Cleaning Operators Proficiency Certificate – Stage 1



Timeline

Mobilisation Manager

VINCI FM
03.2024 - Current

Transition Specialist / Deputy Chair Generation & Age ERG

ISS UK Ltd
06.2022 - 03.2024

Key Account Manager

ISS UK Ltd, Samsung UK & Ireland
07.2019 - 06.2022

Key Account Manager

Acorn Maintenance, Portfolio Account
11.2017 - 06.2019

Account Manager

Mace Macro, Colt Technology
10.2015 - 10.2017

Regional Facilities Manager

CBRE (Norland), TJX Europe
10.2014 - 10.2015

Post Graduate Certificate - Facilities Management

College of Estate Management, Reading University

ILM Level 3 in Contract Management -

Institute of Line Management

Bachelor of Arts With Honours Business Administration -

University of The West of England

BTEC Higher National Diploma Business And Finance -

University of Derby

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Michelle Lewis CIWFM