Michelle Leonard
Birmingham,West Midlands
Summary
An experienced Administration Professional focused on commitment to delivering high-quality support and maintaining operational efficiency. Able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise and also able to organise, train and monitor individuals.
Overview
24
24
years of professional experience
Work history
Case Administrator
HM Prison & Probation Service
Birmingham, West Midlands
01.2006 - 08.2025
- Updated case files regularly, maintaining accurate records at all times with outcomes of court cases.
- Sorted incoming and outgoing mail promptly, reducing clutter and improving organisation.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, which could be up to 30 calls per day, resulting in excellent customer service provided to clients.
- Maintained smooth-running business operations by delegating priorities to staff abilities due to annual leave or sickness absences.
- Effectively managed incoming and outgoing emails via various inboxes to maximise office efficiency.
- Managed daily court lists to assist with Court Officers/Magistrates/Judges on outcome of cases.
Administrative Assistant
Dodd Group
Birmingham, Birmingham
06.2001 - 12.2002
- Answered inbound phone calls, which could be up to 40 calls per day, resulting in excellent customer service provided to clients.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Sorted incoming and outgoing mail promptly, reducing clutter and improving organisation within the workplace.
- Maintained high levels of data accuracy for smooth business operation
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
Hillcrest Secondary School for Girls
Birmingham Skills
- 20 years plus Administration Experience
- Confidentiality awareness and maintenance due to dealing with sensitive information
- Ability to work well within a team
- Excellent communication skills
- Organisation and prioritisation of workload effectively and meeting deadlines
- Problem solving and decision-making skills
- Confident and calm manner
Timeline
Case Administrator
HM Prison & Probation Service
01.2006 - 08.2025
Administrative Assistant
Dodd Group
06.2001 - 12.2002
Hillcrest Secondary School for Girls
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