MICHELLE LAINE

Customer Relationship Management

Proven ability to foster long-term relationships with patients, ensuring satisfaction and repeat business through effective communication and tailored solutions. Recognised for resolving concerns quickly and empathetically.

Patient Care Coordination

Experienced in managing end-to-end patient journeys, from initial consultations through post-operative care, ensuring smooth transitions at every stage. Expertise in coordinating with surgeons, nurses, and administrative staff to deliver high-quality, personalized care.

Team Collaboration

Collaborated effectively with multidisciplinary teams, including surgeons, nurses, and clinic staff, to ensure that patients received timely and accurate information. Played a key role in improving internal workflows, which contributed to reducing patient wait times.

Sales and Target Achievement

Consistently exceeded sales targets in fast-paced, result-driven environments. Leveraged product knowledge and consultative selling skills to recommend services, resulting in a significant increase in patient bookings and clinic revenue.

Time Management and Organization

Skilled in balancing multiple priorities and tight deadlines without compromising quality of service. Adept at scheduling and managing patient appointments, ensuring 100% of patients received timely care without delays or missed appointments.