Michelle Kirk
Port Isaac,Cornwall
Summary
Detail-oriented professional with proven expertise in data entry, recruitment, and payroll administration. Demonstrates exceptional record-keeping accuracy and confidentiality maintenance. Skilled in new starter inductions and customer service, with a strong team player ethos. Committed to leveraging skills for organisational efficiency and employee satisfaction.
Offering strong organisational and communication skills, with background in administrative tasks and team coordination. Knowledgeable about recruitment processes, employee relations, and conflict resolution.
Enjoys working as part of a team but happy to also work alone.
Overview
46
46
years of professional experience
3
3
years of post-secondary education
Work History
Personnel Officer
Sir James Smith's School
Camelford, Cornwall
08.2005 - Current
- Worked as part of a team of 200+ staff across five Cornish Schools.
- Monitored staff wellbeing; implemented measures to boost it when necessary.
- Supervised exit interviews for valuable feedback from departing team members.
- Implemented new staff induction programmes to enhance productivity.
- Maintained up-to-date personnel records using secure data management systems.
- Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Assisted with payroll administration, ensuring timely salary disbursement.
- Responded promptly to employee queries, fostering a supportive work culture.
- Managed employee records for easy accessibility and compliance with GDPR regulations.
- Streamlined office operations for enhanced productivity.
- Updated records with employee status, personal information and agreement term changes.
- Kept physical and electronic personnel files regularly updated for accurate records.
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Published current vacancies with clear job and applicant criteria.
- Stored and processed job applications, providing selected candidate information to recruiters.
- Maintained clear, accurate salary records for improved department budgeting.
Care support worker
Andy Lawrance
Tintagel, Cornwall
09.2020 - 09.2024
- Worked one to one with a female adult with learning difficulties and limited mobility.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Facilitated social activities for improved mental stimulation and engagement.
- Attended to basic medical needs, ensuring prompt professional attention when required.
- Supported mobility-impaired patients, fostering independence while ensuring safety.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Listened to clients' current struggles to signpost relevant support.
- Reported on clients' progress to evaluate service impact.
Support care worker
Home Farm Trust (HFT)
Wadebridge, Cornwall
04.2015 - 09.2020
- Worked in residential care homes with several clients as well as supported living in the clients own home.
- Enhanced patient comfort by promptly responding to requests or concerns.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Assured proper nutrition by preparing meals as per dietary requirements of each individual client.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Established supportive relationships with patients, fostering trust and communication.
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Followed strict safeguarding regulations to ensure safe, secure handling of service users.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Updated first aid training to protect client welfare.
- Documented accurate and updated caseload records and reports to streamline process.
Personal assistant to the managing director
Worldwide Financial Planning
Wadebridge, Cornwall
02.2003 - 08.2005
- Facilitated smooth business meetings with meticulous preparation of agendas and meeting spaces.
- Provided exceptional administrative support to ensure seamless daily operations.
- Drafted official letters, memos, invoices and other documents to maintain professional communication standards.
- Prepared comprehensive reports to facilitate informed decision-making processes.
- Ensured punctuality to all appointments by coordinating travel arrangements and itineraries.
- Provided personal assistance to the Managing Director; facilitated his day-to-day functions smoothly.
- Streamlined office operations for enhanced efficiency by implementing well-organised filing systems.
- Handled confidential information discreetly, ensuring privacy and trustworthiness.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Sourced and ordered office supplies within allocated budget.
- Photocopied and printed presentations and reports for meetings.
Health administrative assistant
Cornwall Healthcare Trust
Bodmin, Cornwall
10.2001 - 02.2003
- Updated patient database regularly to maintain up-to-date records.
- Scheduled appointments promptly, improving clinic flow and reducing wait times.
- Collaborated with healthcare team, enhancing workflow efficiency.
- Managed confidential patient records to ensure privacy and compliance.
- Handled phone enquiries professionally, facilitating effective communication.
Travel Consultant
Various Travel Companies
London
01.1979 - 07.2001
- Handled complex itineraries ensuring seamless journeys for clients.
- Dealt efficiently with last-minute changes to minimise disruption.
- Coordinated with suppliers to secure best rates and services.
- Streamlined booking procedures, improving operational efficiency.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Confirmed payment of deposits from clients before commencing with bookings.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Strived to reach set sales and revenue targets.
Education
Diploma of Higher Education - Travel and Tourism
St Austell College
St Austell, Cornwall 09.1977 - 01.1979
NVQ Level 3 - Word Procecessing
Adult Educatioin
Wadebridge, Cornwall 09.2002 - 12.2002
NVQ Level 2 - RSA Business Presentations
Adult Education
Wadebridge, Cornwall 09.2002 - 12.2002
NVQ Level 2 - RSA Audio Transcription
Adult Education
Wadebridge, Cornwall 01.2002 - 07.2002
NVQ Level 2 - RSA Word Processing
Adult Education
Wadebridge, Cornwall 01.2002 - 07.2002
Skills
- Data entry competency
- Recruitment proficiency
- Record keeping accuracy
- Payroll administration
- Confidentiality maintenance
- New starter inductions
- Team player
- Customer Service
Affiliations
- Walking
- Reading
- Cooking although not very good. Practice makes perfect.
Timeline
Care support worker
Andy Lawrance
09.2020 - 09.2024
Support care worker
Home Farm Trust (HFT)
04.2015 - 09.2020
Personnel Officer
Sir James Smith's School
08.2005 - Current
Personal assistant to the managing director
Worldwide Financial Planning
02.2003 - 08.2005
NVQ Level 3 - Word Procecessing
Adult Educatioin
09.2002 - 12.2002
NVQ Level 2 - RSA Business Presentations
Adult Education
09.2002 - 12.2002
NVQ Level 2 - RSA Audio Transcription
Adult Education
01.2002 - 07.2002
NVQ Level 2 - RSA Word Processing
Adult Education
01.2002 - 07.2002
Health administrative assistant
Cornwall Healthcare Trust
10.2001 - 02.2003
Travel Consultant
Various Travel Companies
01.1979 - 07.2001
Diploma of Higher Education - Travel and Tourism
St Austell College
09.1977 - 01.1979
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