Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Joynson

Blackwater, Camberley

Summary

Accomplished data analyst student, pursuing a data analytics career, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Overview

7
7
years of professional experience

Work History

Data Analyst Intern

Philips
Farnborough
09.2022 - 12.2023
  • Performed statistical validation and analysis throughout research and development projects using Python and SQL
  • Extracted and presented product data from the customer database to enable KPI monitoring and forecasting.
  • Supported development team to create and test data visualization tools and graphics for company usage.
  • Developed and tested data mining models using machine learning algorithms to drive insights.
  • Determined appropriate methods of data collection and research methodology to capture results on new business projects.

Optical Assistant

Specsavers
Basingstoke
08.2021 - 08.2022
  • Assist and advise customers on products and offers
  • Ensure correct measurements are taken for frames and dispense both single and multi-focal frames
  • Follow NHS procedures on both testing and dispensing
  • Pre-screen customers and ensure the correct procedures are followed
  • Assist the laboratory with the paperwork process
  • Assist customers upon collection on frames, ensuring fit and vision are correct
  • Follow health and safety guidelines and GDPR regulations

Team Supervisor

Wilko
Basingstoke
07.2019 - 07.2021
  • Maintained excellent team relationships by offering extra training, support, and guidance to struggling employees
  • Handled customer complaints professionally, calmly, and politely, increasing client satisfaction by providing favourable solutions
  • Kept up to date on the latest health & safety guidelines and best practices to stay knowledgeable for staff, customers and managers
  • Delegated and assigned tasks to team members according to individual strengths, ensuring smooth daily operations of the store
  • Assisted customers, including answering questions and preparing queries
  • Complied with safety and sanitation guidelines to ensure the health and well-being of customers and other staff
  • Executed all daily tasks and assisted other team members when needed.

Office Assistant

Allianz
Woking
08.2016 - 09.2016
  • Designed electronic file systems and maintained electronic and paper files
  • Answered incoming phone calls and sorted, distributed and sent mail correspondence
  • Automated office operations, as well as managed client correspondence, record tracking and data communications
  • Dispersed incoming mail to correct recipients throughout office.

Education

Master of Science - Data Analytics

University of Huddersfield

Bachelor of Science (Honours) - STEM, Environmental Science

Open University
2020

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University of Surrey
2016

Skills

  • SQL querying
  • Python
  • Statistical validation and analysis
  • Data visualization
  • Data collection and analysis
  • Advanced critical thinking

Languages

English
Native

Timeline

Data Analyst Intern

Philips
09.2022 - 12.2023

Optical Assistant

Specsavers
08.2021 - 08.2022

Team Supervisor

Wilko
07.2019 - 07.2021

Office Assistant

Allianz
08.2016 - 09.2016

Master of Science - Data Analytics

University of Huddersfield

Bachelor of Science (Honours) - STEM, Environmental Science

Open University

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University of Surrey

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Michelle Joynson