Michelle Johnson

• Established diversity and inclusion initiatives fostering a more inclusive workplace culture.
• Conducted exit interviews providing valuable insights into employee turnover reasons.
• Increased staff retention by implementing effective onboarding programmes.
• Improved hiring practices with implementation of candidate screening tools.
• Oversaw compliance audits ensuring adherence to employment laws and regulations.
• Conducted regular training sessions for enhanced skill development.
• Managed complex employee relations issues, resulting in a more harmonious working environment.
• Facilitated change management initiatives to streamline business operations.
• Implemented performance management strategies, driving higher productivity levels.
• Streamlined HR processes for improved employee engagement.
• Developed company-wide policies to ensure legal compliance.
• Provided coaching to managers enhancing leadership skills within the organisation.
• Addressed grievances promptly maintaining positive work relationships.
• Supported and managed workplace change processes, staff complaints, performance management and conduct issues, leading workplace managers by example.
• Performed in-depth research and analysis on workforce information to deliver effective HR reporting and provide informed recommendations.
• Addressed employee conflicts, following corporate procedures for timely resolution.
• Performed exit interviews, gaining useful insights to improve employee retention rates.
• Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
• Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
• Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
• Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.
• Improved business HR policies by guiding and collaborating with managers.
• Educated line managers on policy and process changes for implementation.
• Advised line managers on correct disciplinary procedures for compliant issue resolution.
• Used staff survey findings to implement enhanced working conditions and practices.
• Wrote and maintained employee handbook covering company policies and mission statement.

The HR Business Consultant

• Partnered with business leaders to provide expert HR guidance, delivered tailored solutions, and enhanced organisational effectiveness. The role focused on creating binding contractual agreements, developing and implementing business strategies, managing change, and ensuring compliance with employment law.
  
  Key Responsibilities:
  1. Contractual and Service Level Agreements:
  • Drafted, negotiated, and managed binding contractual agreements and service level agreements for staff, directors and other senior stakeholders.
  • Ensured all agreements align with organisational objectives, legal standards, and best practices.
  2. Recruitment and Talent Acquisition:
  • Developed and executed recruitment strategies to attract, select, and onboard top talent.
  • Collaborated with hiring managers to identify staffing needs and ensured alignment with business goals.
  3. Business Strategy and Change Management:
  • Lead and supported change management initiatives to enhance adaptability and minimise disruption.
  4. Stakeholder Management:
  • Built and maintained strong relationships with directors, managers, and external partners.
  • Acted as a trusted advisor, providing strategic guidance on HR matters.
  5. Employee Engagement:
  • Developed and implemented initiatives to enhance employee engagement, satisfaction, and retention.
  6. Investigation and Compliance:
  • Conducted thorough investigations into employee relations issues, ensuring findings are aligned with current employment law.
  • Prepared detailed reports and recommend actionable solutions to resolve workplace challenges.
• Conducted thorough audit/compliance check as a professional witness.

7. Employment Law and Policy Alignment:
• Remain up to date with changes in employment law and ensure all HR activities comply with legal and regulatory requirements.
• Reviewed and updated policies and procedures to align with legal standards and organisational goals.
8. Action Plan Development:
• Designed and implement actionable solutions based on investigation findings and organisational needs.
• Monitored and evaluated the effectiveness of action plans, making adjustments as necessary.

Key Skills and Competencies:
• Strong knowledge of employment law, HR best practices, and contractual agreements.
• Excellent interpersonal and communication skills, with the ability to influence and engage at all levels.
• Proven experience in stakeholder management and building effective relationships.
• Demonstrated ability to manage multiple priorities, meet deadlines, and deliver results.
• Analytical and problem-solving

• Embed safety as the first imperative across all areas of my responsibility
• Provided 24/7 operational leadership of the regions Strategic Road Network, directing and coordinating the deployment of available resources and maximise traffic flow and minimise the impact of planned and unplanned events on customers
• Proactively managed the regions network performance against agreed targets and performance indicators, and take action and mitigate known risks including; planned events, severe weather, major planned works etc.
• Act as Highways Agency's Tactical Commander during critical incidents, making sure plans were in place and actions taken and ensure effective and safe resolution of network operational issues. Proactively informing and assuring senior management as required
• Built effective partnerships and relationships with key external stakeholders (e.g. regional emergency services) and enable the Traffic Officer Service and be more effective in operating alongside stakeholders
• Actively sought out, analysed and acted on feedback from customers and stakeholders and continuously improved on how the regional network was operated.
• Was responsible for the regional on road teams performance, ongoing development and engagement. Fostered a culture which promoted high performance, recognised and developed talent, and upheld best practice people management
• Contributed and the future transformation activity within the region. Integrate on road teams, by supporting relevant projects and change activity. Ensured that all staff were engaged in the transformation activity. In particular SMARTmotorways.

The ROC Team Manager is an integral part of the regional control room as part of the Regional Operations Centre (ROC)

• Being responsible for ensuring the regional control room proactively manages the safe and effective operation of the Strategic Road Network across the region.
• Responsible for the coordination of workflow in the regional control room and providing operational guidance to ensure the regional control room took ownership of providing customers with a positive experience. This role was 24/7 365 days a year.
• Having a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers.
• Responsible for directing and coordinating the deployment of available resources across the region's Strategic Road Network to maximize traffic flow and minimize the impact of planned and unplanned events on customers.
• Acted as National Highways Operational Commander during critical incidents, making sure plans were in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing, and assuring senior management as required.
• Took responsibility for the ROC proactively managing all asset defects that impact upon the real-time operation of the network.
• Oversee the regional control room's coordinated communications (using systems when needed) with customers, partners, stakeholders, and colleagues across a range of mediums to ensure that all parties were kept informed and receive accurate and timely information.
• Responsible for the regional control room team's performance and workload on a shift.
• Worked with Operations Manager to continuously improve the operational capability of the regional control room, including staff engagement and supporting transformation activity.
• Experience of embedding safety across all areas of responsibility. of managing a 24/7 safety critical and customer focused operational environment Experience of making time critical decisions balancing safety, customer needs and operational challenges.
• Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement