Summary
Overview
Work history
Education
Skills
Hobbies & Interests
Certification
Timeline
Generic

Michelle JAMES

Newton Abbot,,Devon

Summary

I always pride myself on working to the best of my ability and feel that I am hard working, reliable, conscientious and always up for new challenges. I have strong planning and organisation skills and always prioritise my work load to enable targets to be met.

Overview

37
37
years of professional experience
1
1
Certification

Work history

Hire Desk Manager

Mabey Hire
Heathfield, Devon
01.2017 - Current
  • I was promoted in January 2017 to Hire Desk Manager which is focused around a busy sales office and I am responsible for ensuring that the hire desk runs smoothly and efficiently and satisfies the needs of our customers while maximising sales volume and profitability
  • I have to identify and proactively target dormant accounts, passing any leads to the sales manager
  • I manage and monitor all transport activities to ensure the most cost effective use of company vehicles and external hauliers
  • I manage the hire desk staff and drivers and hold appraisals for the staff
  • I also deputise for the General Manager and Yard Foreman in their absence

Sales Office Co-Ordinator

Mabey Hire
Heathfield, Devon
07.1994 - 01.2017
  • My role was focused around a busy sales office working on the hire desk delivering excellent customer service
  • I was responsible for taking orders over the telephone, arranging deliveries and collections to and from customer sites
  • I also had to book equipment in from the customer and liaise with customers regarding any damages or outstanding equipment
  • I would speak to customers regarding any customer queries

Quality Control Assistant

Pollards Confectionery
Newton Abbot, Devon
05.1993 - 07.1994
  • My role involved checking sweets before packing and carrying out tests on new developments.

Sales Office Clerk

Pollards Confectionery
Newton Abbot, Devon
09.1989 - 02.1993
  • My role involved invoicing, taking orders, account queries, credits, production and the general running of a busy sales office.

Receptionist

WFC Shopfitters
Newton Abbot, Devon
02.1989 - 09.1989
  • My role involved answering incoming calls and directing them to the correct person and general reception duties.

Sales Office/Telesales

Harris Bacon
Totnes
03.1988 - 02.1989
  • My role involved phoning existing customers for orders, processing the orders and general sales office duties.

Sales Assistant

General Stores (family business)
Yeovil
10.1987 - 03.1988
  • My role involved serving customers and general shop work.

Trainee Dental Nurse/Receptionist

05.1987 - 10.1987
  • My role involved assisting the dentist, mixing fillings, answering the phone and booking in patients.

Education

Skills

  • Good customer service
  • Strong communication skills
  • Attention to detail
  • Problem solving
  • Prioritising work load

Hobbies & Interests

I am an outgoing person and like to go for walks and enjoy the countryside. I like to socialise and spend time with family and friends. I enjoy reading and photography and spending time with my animals.

Certification

NVQ - BTEC Certificate - Level 2 in Customer Service

NVQ - BTEC Certificate - Level 3 in Customer Service


Timeline

Hire Desk Manager

Mabey Hire
01.2017 - Current

Sales Office Co-Ordinator

Mabey Hire
07.1994 - 01.2017

Quality Control Assistant

Pollards Confectionery
05.1993 - 07.1994

Sales Office Clerk

Pollards Confectionery
09.1989 - 02.1993

Receptionist

WFC Shopfitters
02.1989 - 09.1989

Sales Office/Telesales

Harris Bacon
03.1988 - 02.1989

Sales Assistant

General Stores (family business)
10.1987 - 03.1988

Trainee Dental Nurse/Receptionist

05.1987 - 10.1987

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Michelle JAMES