Michelle Hughes
Penrhyn Bay, Llandudno,Conwy
Summary
Passionate, caring and experienced former teacher from Conwy County now working in the catering industry. Highly skilled in effective communication, creating a positive friendly environment and thriving under pressured situations. I enjoy working as part of a team, committed to ensuring high-quality service leading to strong customer satisfaction.
Overview
34
34
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Catering assistant
Thomas Franks (Blind Veterans)
Llandudno, Conwy
09.2024 - Current
- Maintained excellent level of service in a busy and demanding restaurant environment.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Prepared tables for guests and reset tables between customers.
- Provided top-notch service to customers, improved overall dining experience.
Primary Teacher at Ysgol San Sior
Conwy County Borough Council
Llandudno, Conwy
04.2004 - 08.2024
- Created engaging classroom atmosphere with interactive learning activities.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Lead on international partnerships and projects with schools from New Zealand, USA and China.
Primary Teacher at Ysgol Cystennin
Conwy County Borough Council
Mochdre, Llandudno, Conwy
09.1994 - 03.2004
- Managed classroom behaviour with consistent disciplinary guidelines, maintaining a positive learning environment.
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
- Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
Cafe/Bar work at Morfa Bychan Holiday Park
Mr D Lloyd Jones
Aberystwyth, Ceredigion
09.1990 - 09.1994
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
Bachelor of Education - Humanities/Education
Bangor University
09.1990 - 06.1994
Skills
- Teamwork
- Communication
- Flexibility
- Enthusiastic
- Efficient time-management
- Punctuality
- Highly responsible and reliable
- Effective organisational skills
- Conversational Welsh speaker
Certification
- Food safety and hygiene level 2
- Safeguarding adults level 2
- Food allergy awareness
- Customer service
- Essential health and safety
- Young mental health first aid
- Learning with autism
- Violence against women, domestic abuse and sexual violence
- Fire awareness
- Modern slavery
- Manuel handling
- Neurodiversity awareness
- Enhanced DBS check
- UK Driving Licence
Accomplishments
- Coached multiple football teams in grassroots, national and international tournaments.
- Raised money for charities by running at least a mile a day for 365 days and walking up Snowdon on consecutive days.
- Established and co-ordinated an extra curricular cooking club competing in national competitions.
- Part of an international education team 'One World' working collaboratively to develop the 17 Sustainable Global goals to improve climate change world wide.
Timeline
Catering assistant
Thomas Franks (Blind Veterans)
09.2024 - Current
Primary Teacher at Ysgol San Sior
Conwy County Borough Council
04.2004 - 08.2024
Primary Teacher at Ysgol Cystennin
Conwy County Borough Council
09.1994 - 03.2004
Cafe/Bar work at Morfa Bychan Holiday Park
Mr D Lloyd Jones
09.1990 - 09.1994
Bachelor of Education - Humanities/Education
Bangor University
09.1990 - 06.1994
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