Michelle Hones
Essex
Summary
Project management and process improvement professional with expertise in financial reporting and strategic resource allocation. Experienced in designing and implementing effective systems, leading teams, and optimising processes. Strong communicator with a proven ability to oversee complex projects and ensure stakeholder satisfaction.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Project Manager
Greater London Authority
London
2023.06 - Current
- Designed processes aligning with business goals, resulting in effective system implementation.
- Led development of application using MS Power Apps to automate complex workflows, enhancing operational efficiency.
- Managed technical aspects of 2024 London Mayor elections, ensuring seamless equipment provision and support for new members.
- Implemented MS Teams calling for GLA, from analogue phones. Project included procurement and contract agreement with GLAs new telecoms supplier
- Acted up for 12 month period to manage to 1x Senior Business Analyst, 1x Business Analyst and 1x Senior Project Manager.
- Designed and rolled out resource capacity template and process aimed and managing workload of business analysts.
- Led discovery project aimed at providing analysis on GLAs external stakeholders to provide detail for GLAs Relationship Management strategy
Senior Business Analyst
Greater London Authority
London
2018.06 - 2023.05
- Developed and implemented technical strategy, for GLAs internal use of SharePoint
- Identified areas of improvement through analysis.
- Streamlined business processes for increased efficiency.
Senior Business Analyst
Lloyd's Register
London
2016.08 - 2018.06
- Enhancements to a key verification planning and reporting tool within Energy Compliance service to report, control, and monitor verification activities. Managed requirements and UAT
- Provided initial analysis on a Siebel replacement project developing high level requirements and As-Is process flows before handing over to out sourced supplier.
- Designed new business model, resulting in streamlined operations.
- Conducted SWOT analysis for better understanding of current business landscape.
Business analyst
Lloyd's Register
London
2015.01 - 2018.05
- Worked with internal and external clients to ensure the best solutions are implemented
- Ensured accurate documentation of all business requirements, aiding project flow .
- Conducted training sessions for new software implementations, increasing staff productivity levels.
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
PMO Lead - IS Marine
Lloyd's Register
London
2013.01 - 2014.12
- Set up and attended project 'gate' meetings to approve projects and assig budget
- Implemented the project management tool (power steering) for the 'IS Marine' PMO
- Provided training throughout the department on configured project management tool.
- Conducted thorough project audits, ensuring compliance with company standards.
- Represented department project managers to assign requested resources accordingly across projects.
- Provided full programme support to the Integrated Data Systems (IDS) programme
- Monitored budget expenditure, maintaining financial discipline throughout the project cycle.
Programme Management Officer
Lloyd's Register
London
2008.10 - 2012.12
- Programme support to the Marine Programmes and Programme Managers
- Assigned superuser for enterprise Project Management tool (Power Steering). Trained project managers, designed reports and maintain back office lists.
- Continuous maintenance of programme documentation (financial baselines, programme and project forecast costs and load capacity plans).
- Creation of programme board reports including programme financials, risks, issues and schedules
- Chaired programme boards, presenting reports, ensuring all pertinent issues are discussed and significant decisions are agreed by board members.
- Annual programme planning including financial, broken down into cost categories (e.g. capital and revenue expenditure), resource, including internal and external, fee earning and non fee earning from various global offices and business units.
- Coordinate new project requests for the appropriate programmes
- Trained and managed new members of the PMO
- Designed training material with a view to be used as an introduction to Power Steering, or a refresh.
IT Project Support Officer
Greater London Authority
2005.09 - 2008.10
- Substantial Project Support on numerous projects.
- London Elections, May 2007 - 2008 provided full project support to GLA Project Manager. Had primary responsibility for setting up City Hall for declaration of results on 2 May 2008.
- Supervised full IT and comms (broadband, ISDN, 3G mobile) services for GLA officers, media and politicians. Elections 2008.
- City Hall network upgrade, October 2007 – March 2008 Involving upgrade of all network switches in City Hall from 100Mb equipment to those capable of 1GB network speed.
- Voice over IP (VoiP) Pilot Project, October 2007. Involving deployment of full scale VoIP technology (telephone handsets, voicemail, remote access and roaming profiles) for approximately 150 staff at GLA.
- Project managed variety of smaller projects: office relocations, implementation of specialist software applications, approvals System for recording Mayoral approvals for projects,
- Deployment team leader for the GLA's technology group, managing a team of three.
Education
BSc (Hons) - Computing and Business
London Metropolitan University
London 2000.09 - 2005.05
Skills
- Project Management
- Process Improvement
- Strategic research
- Resource allocation
- Financial reporting
- Project Reporting
- Programme Reporting
- Stakeholder Communication
- Change Management
- Data Analysis
- Budget planning
- Financial Forecasting
Certification
- TechHer for Government: Cloud concepts, the ethical and responsible use of AI and key terminology, the core components of the MS Power Platforms and the fundamentals of security, compliance and identity (Jan 2025)
- BCS International Diploma in Business Analysis ). Completed modules; business process modelling, business analysis practise, requirements engineering, foundation in business analysis (Oct 2018
- MS Project Advanced (Jun 2015)
- Six Sigma - Yellow belt (Jan 2014)
- Prince 2 Practitioner 2011 syllabus refresh (Sept 2013)
- Microsoft Excel 2007 Intermediate & Advanced (Aug 2011)
- Portfolio, Programme and Project Offices (P3O) Foundation (Dec 2009)
- Neuro Linguistic Programming (NLP) Core Skills (Communication and intellectual understanding) (June 2009)
- Prince2 Practitioner (April 2009)
- ITIL 3 Bridging Course (May 2008)
- Mac OSX Support Essentials (June 2007)
- Prince2 Foundation (May 2007)
- ITIL Foundation in IT Service Management (Oct 2006)
- Q Graduate solutions course (June 2005)
Timeline
Senior Project Manager
Greater London Authority
2023.06 - Current
Senior Business Analyst
Greater London Authority
2018.06 - 2023.05
Senior Business Analyst
Lloyd's Register
2016.08 - 2018.06
Business analyst
Lloyd's Register
2015.01 - 2018.05
PMO Lead - IS Marine
Lloyd's Register
2013.01 - 2014.12
Programme Management Officer
Lloyd's Register
2008.10 - 2012.12
IT Project Support Officer
Greater London Authority
2005.09 - 2008.10
BSc (Hons) - Computing and Business
London Metropolitan University
2000.09 - 2005.05