Michelle Holtom
Lymington,Hampshire
Summary
Dedicated professional with a strong commitment to compassionate pet support and animal empathy. Demonstrates reliability and dependability, excelling in maintaining hygiene standards and ensuring health and safety compliance. Skilled in record keeping accuracy, customer service, and interpersonal communication, with a proven ability to remain calm under pressure. Committed to continual learning and taking initiative, with a career goal of advancing in roles that require resilience in distressing situations and gentle handling of animals.
Compassionate Care Assistant with deep-rooted empathy and commitment to enhancing patient well-being. Skilled in providing daily care, emotional support, and creating comfortable living environments. Known for fostering positive relationships and contributing to cohesive team.
Compassionate individual with strong desire to support and care for others. Demonstrates excellent communication and interpersonal skills, combined with background in customer service and teamwork. Committed to providing high-quality care and enhancing well-being of those in need.
Compassionate and dedicated individual with natural ability to communicate empathetically and work collaboratively, demonstrating strong interpersonal and organisational skills. Adept in providing support and maintaining safe, comfortable environment. Eager to make meaningful difference in [Desired Position] role.
Offering compassion, patience, and strong interpersonal skills. Knowledgeable about providing support, ensuring comfort, and maintaining safe environment for individuals.
Overview
17
17
years of professional experience
Work history
Care assistant
St George's Nursing Home
Milford on Sea, Hampshire
06.2020 - 11.2022
- Assisted residents with daily living activities to enhance comfort and wellbeing.
- Monitored residents' physical and emotional health, reporting changes to nursing staff.
- Maintained a clean and safe environment by adhering to health and safety regulations.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Respected privacy and dignity of each resident during provision of care services.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Provided emotional support to patients, improving their mental wellbeing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
Nursery Assistant
Robin Nursery School
Sway, Hampshire
11.2011 - 06.2020
- Assisted in creating stimulating learning environments for children through engaging activities and resources.
- Collaborated with educators to implement developmentally appropriate curriculum that supports children's growth.
- Monitored children's behaviour and provided guidance to promote positive interactions and conflict resolution.
- Organised and maintained classroom materials to ensure a tidy and accessible learning space for all children.
- Supported children during daily routines including meal times, play, and transitions to foster independence.
- Communicated effectively with parents and caregivers regarding children's progress and daily experiences.
- Participated in training sessions to enhance skills in child development and early childhood education practices.
- Assisted in planning and executing special events and activities that encourage family involvement in the nursery.
- Provided care for children, ensuring their well-being at all times.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Supported teachers with daily routines for smoother classroom operation.
- Fostered positive relationships with parents for better understanding of child's needs.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Ensured quality childcare by following safety regulations strictly.
- Supported special needs children individually enhancing inclusivity within the setting.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Prepared age-appropriate teaching materials aiding effective lesson delivery.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Observed children's behaviours, providing important insights into their development stages.
- Promoted language development through storytelling sessions nurturing communication skills.
- Assisted in meal preparation for nourishing the children properly.
- Created caring bonds with children for comfort and safety within nursery.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
- Fed meals , changed diapers and assisted children to use toilet.
- Practiced child protection and health and safety measures to comply with guidelines.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Recorded and informed manager regarding injuries and accidents.
- Engaged with both children and caregivers to nurture ongoing trusting rapport.
- Informed parents and staff members regarding activity of children.
- Communicated daily observations with guardians, maintaining detailed development records.
- Taught alphabet and numeracy to enhance learning experience.
- Recorded daily data and incidents in alignment with company reporting requirements.
- Observed children to detect problematic behaviour.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Redirected problematic behaviour and guided children in self-soothing and emotional regulation.
- Read stories and lead activities to help children build foundational learning skills.
- Engaged children in stimulating learning-based activities and games.
- Developed positive, trusting relationships with groups of young children.
- Set up equipment and materials ahead of recreational activities.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Observed children at play to monitor behaviour and social interactions, intervening in serious conflicts.
- Role-modelled desired behaviours, habits and actions.
- Organised classroom spaces to align with lessons and support children's learning.
- Arranged for entertainment and games to provide downtime between learning activities.
- Upheld reliable routines to minimise children's stress and anxiety.
- Prepared daily lessons to cover specific topics supporting children's educational, physical and social development.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
- Disciplined children appropriately, upholding established rules of behaviour.
- Coordinated children's movements between school property and off-site activities.
- Advised parents on how to manage disruptive or unsocial behaviours at home.
Beautician
Classic Cuts Hair & Beauty Salon
Hordle, Hampshire
01.2006 - 09.2011
- Delivered exceptional customer service by providing personalised beauty consultations and treatments.
- Executed a variety of beauty treatments including facials, manicures, and pedicures to enhance client satisfaction.
- Maintained cleanliness and organisation of workstations ensuring compliance with health and safety regulations.
- Advised clients on skincare routines and product selections to promote long-term beauty care.
- Enhanced client loyalty by building strong relationships and providing tailored follow-up care advice.
- Oversaw inventory management ensuring availability of high-quality beauty products and tools.
- Communicated effectively with clients to understand their specific needs and preferences.
- Conducted skin assessments for recommending suitable treatments.
- Continually updated knowledge on latest beauty trends, improved service delivery.
- Ensured smooth operations in salon, maintained cleanliness and hygiene.
- Provided manicures and pedicure services, improved overall aesthetic appeal of clients' hands and feet.
- Advised customers on home care routines for sustained results post-treatments.
- Applied professional make-up for special occasions, enhancing clients' natural beauty.
- Managed appointments efficiently whilst maintaining high level of customer service standards.
- Delivered exceptional client service by providing personalised beauty consultations.
- Used safe work practices to prevent accidents or injuries in the salon.
- Promoted salon's products and services for increased sales revenues.
- Offered hair removal services to enhance clients' appearance.
- Assisted in reception duties when required to ensure seamless operation of the salon.
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Demonstrated high-quality waxing techniques; provided painless hair removal solutions.
- Completed facials to boost client health and wellbeing.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Delivered immaculate manicures using gel and acrylics.
- Conducted skin analyses and prepared treatment plans.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Updated client records with strong systems knowledge.
- Maintained continued personal development by attending training programmes and practicals.
- Coordinated stock levels to achieve consistent supplies at best possible prices.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Consulted with clients to understand and meet individual beauty needs.
- Kept client records regularly updated with detailed information on previous treatments.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Performed various facials using carefully selected products to suit individual skin needs.
- Carried out thorough client consultations to meet exact aesthetic requirements.
- Booked and managed customer appointments using computerised system.
Education
Beauty Therapy - Beauty
Southampton Technical College
Southampton 09/1991 - 07/1993
O'Levels - English
Priestlands School
Lymington, Hampshire 09/1980 - 06/1985
CSE's - Maths, French, Biology,
Priestlands School
Lymington, Hampshire 09/1980 - 06/1985
Skills
- Reliability and dependability
- Compassionate pet support
- Resilience in distressing situations
- Record keeping accuracy
- Continual learning commitment
- Animal empathy
- Calm under pressure
- Compassionate care
- Initiative taking
- Non-Verbal understanding
- Patience with animals
- Gentle handling
- Hygiene standards compliance
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
Affiliations
- I love crosswords and jigsaw puzzles. Also walking in the forest with my Mum and her dog.
Custom
I have 3 children, my eldest has left home and bought a house and my younger two teens are 18 & 16.
I have spent the last three years out of the work force due to my younger two children needing me to be at home with them.
They are now both thriving and settled at their respective schools and college.
So I am now desperate to get back into employment after being at home with my children.
Timeline
Care assistant
St George's Nursing Home
06.2020 - 11.2022
Nursery Assistant
Robin Nursery School
11.2011 - 06.2020
Beautician
Classic Cuts Hair & Beauty Salon
01.2006 - 09.2011
Beauty Therapy - Beauty
Southampton Technical College
09/1991 - 07/1993
O'Levels - English
Priestlands School
09/1980 - 06/1985
CSE's - Maths, French, Biology,
Priestlands School
09/1980 - 06/1985