Michelle Fahey

Bunnings

Gympie, QLD

05.2007 - Current

Answered inbound calls, chats and emails to facilitate customer service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Identified customer needs and offered solutions to enhance the customer experience.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Collected deposits or payments and arranged for billing.
Adhered to company policies and procedures when handling customer inquiries or complaints.
Participated in regular training sessions to stay abreast of new products and services.
Executed daily operations including answering phones and assisting walk-in customers.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Ensured compliance with company policies and procedures when interacting with customers.
Developed relationships with customers through proactive follow-up on orders.
Developed strong customer relationships to encourage repeat business.
Took special orders in person and over telephone, generating additional revenue every month.
Processed payments for new orders and replacement parts to meet customer needs.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Processed payments accurately according to company policies and procedures.
Answered customer calls, emails, and live chat inquiries promptly and courteously.