Michelle Hicks
Summary
Multi-talented Project Coordinator successful at executing diverse project tasks to tight deadlines. Hands-on people person with excellent communication, planning and decision making skills. Strong problem solver skills with an analytical mindset.
Overview
20
20
years of professional experience
Work history
Project Co-ordinator
Search Recruitment Ltd
Farnborough, Hampshire
07.2013 - Current
- To project manage, coordinate international recruitment into NHS Hospitals
- Act as an integral part of the business, building rapport and relationships with clients, existing and new
- Liaise and prepare candidates for their transitional process arriving into the UK
- Compliance, document checks, professional registration checks
- Regular liaison with overseas agents ensuring they are supplying quality up to date and current information of Nurses status.
- Regular liaison with the Client ensuring that they are fully aware of the progress of each nurse.
- Prepare and organise group arrival into the UK
- Generate reports using databases and Microsoft tools such as Excel.
- Regular liaison with various statutory bodies governing employment in the UK.
- Assist with visa application support
- Meet and greet incoming candidates and escort to destination.
IT Sales Support
Freestyle IT Ltd
Hook, Hampshire
08.2008 - 12.2010
- Providing Sales support to four Sales Officers acting as first point of contact.
- Dealing with up to 14 client accounts such as BNP Paribas and Capquest
- Working with a databases in order to quote order equipment and invoice the customer
- Working alongside accounts dealing with unpaid invoices
- Using Microsoft Word, Excel and Microsoft Outlook as the main source of communication with the customers
- Running daily and monthly reports for Clients and the Sales team in order to update on orders and company profits.
- Actioned shipping instructions to achieve timely, accurate customer deliveries.
- Verified figures with cross-checking of different accounts and documentation.
- Responsible for equipment returns and refunds
Fleet Administrator
Leasedrivevelo Ltd
Wokingham, Berkshire
11.2005 - 08.2008
- Providing admin support to 36 accounts including Orange and PWC
- Run monthly reports using business objects system
- Ensuring KPI's and SLA's are met on a monthly basis
- Producing, updating and maintaining excel spreadsheets
- Liaising with the accounts department, processing and paying customers charges such as speeding, parking and congestion fines
- Taxing leased vehicles on a monthly basis
- Responsible for overseas travel certificates including invoicing and recharging the customers
- Ensuring V5's and MOT's are correct and updated onto the system
- Liaising with customers and account managers regarding queries and fully investigating all enquiries
- Compiling process maps for departments to improve customer service
Fraud Liaison Officer
Royal Bank of Scotland
Farnborough, Hampshire
05.2004 - 11.2005
- Investigating fraud on customers' business and personal accounts
- Finding ways to prevent fraud from occurring again
- Liaising with customers over the phone, explaining processes of the investigation using customer service skills to reassure them and fully explain the investigation process
- Update and maintain company database
- Taking ownership of each fraud case and making thorough notes on actions taken
- Liaise with Head Office ensuring a conclusion is met by either refunding the customer fully for the money that has been lost.
- Undertaking further investigation and liaising with the police
- Calculating figures accurately and processing refunds
Education
Business at Work
Farnborough College of Technology
Farnborough 09.2002 - 07.2003
Skills
- Communication skills
- Logistical planning
- Client relationship building
- Agile project management
Timeline
Project Co-ordinator
Search Recruitment Ltd
07.2013 - Current
IT Sales Support
Freestyle IT Ltd
08.2008 - 12.2010
Fleet Administrator
Leasedrivevelo Ltd
11.2005 - 08.2008
Fraud Liaison Officer
Royal Bank of Scotland
05.2004 - 11.2005
Business at Work
Farnborough College of Technology
09.2002 - 07.2003
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