Michelle Henderson

As the manager of a team of four, my responsibilities include overseeing all asset desk duties such as asset ingestion, sharing, and quality control of asset naming, structures, and supply along with the standardisation of digital rights management across global markets. In order to improve productivity and efficiency, I am currently working on refurbishing cross-client systems with new solutions. I also drive the education and adoption of these new asset systems, ensuring that they meet the specific needs of our agency and clients. Before deployment, I test and troubleshoot these systems, providing feedback and improvements to developers. Additionally, I am responsible for driving the adoption of new systems across the agency, tailoring training for different roles and considering individual workflows for our UK and EU sites. To ensure seamless integration, I standardize the use of these new tools across agencies, regions, and with 3rd party partners based on client requirements. Regularly auditing remote working requirements and solutions allows me to maximize efficiencies while maintaining the quality of work and minimizing additional costs. I also work closely with System Engineers to implement file system upgrades and test and deploy them across the agency. Finally, I drive the optimization of storage usage by testing and deploying a storage agent to improve our day-to-day interactions with data on the storage platforms.

As the manager of a team of asset managers dedicated to a single client for the EMEA region, my primary goal is to ensure the smooth deployment and ongoing function of the asset desk. I hired, trained and monitored tasks such as asset ingestion, sharing, and quality control of asset naming, structures, and supply along with deploying a completely new strategy for Digital rights amangement across markets, agencies and 3rd parties. My focus was driving education and adoption of new asset systems, ensuring that developers received necessary feedback for improvement.

I successfully managed the entire process of handling inbound media assets, including their storage, maintenance, and sourcing requests. Additionally, I led the implementation of a new server, overseeing every stage from investigation to troubleshooting technical issues. I took charge of establishing a comprehensive taxonomy and creating a metadata scheme for the agency to adopt, ensuring efficient organisation of media assets. Moreover, I expertly managed media asset ingestion, distribution, and supply, while maintaining the server structure and implementing a top-notch storage solution. I also defined and enforced a naming convention and folder structure template agency-wide. Furthermore, I excelled in data wrangling, quality control, and checksum verification during live shoots. I continuously reviewed technical and production workflows, providing valuable improvements to streamline processes and integrate them seamlessly into existing systems or replacements. I offered first-line technical support for creative services, EMEA, and global departments, resolving issues whenever possible or escalating them to our in-house IT department and management. My extensive understanding of film, photographic, and digital production processes, as well as media formats, allowed me to excel in my role. Lastly, I effectively liaised with technical teams, IT teams, and third-party agencies, acting as a translator across various fields for ease of adoption.

• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Prepared vendor invoices and processed incoming payments.
• Oversaw office inventory ordering, requisitions and stocking.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Handled conflicts and complaints with strong problem-solving and mediation skills.
• Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
• Processed invoices and financial data with strong eye for detail.
• Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks.
• Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.