Michelle Hannon

Directed UK flagship showroom for Jaipur Rugs, overseeing comprehensive sales strategies and client engagement. Championed commercial growth through a design-oriented, consultative sales methodology that enhanced client experiences. Elevated showroom performance by implementing impactful visual merchandising strategies aligned with global branding initiatives. Fostered client loyalty and repeat business through a tailored aftersales follow-up system. Streamlined operational processes, stock management, and team performance to meet commercial and aesthetic objectives.

• Dynamic and results-oriented Showroom Manager with extensive experience at a leading an 8 figure furniture showroom on Tottenham Court Road. Proven expertise in driving sales performance, cultivating customer relationships, and leading high-performing teams. Adept at inventory management, visual merchandising, and developing innovative marketing strategies to enhance brand presence and customer engagement. With a strong background in customer service excellence and operational efficiency, I consistently ensure a top-tier shopping experience while meeting and exceeding sales targets. Passionate about the furniture industry as also an interior designer, understanding both the customers and business needs, committed to delivering outstanding results that align with the showroom's vision and goals.

• Implement brand standards to achieve set figures by leading a team of around 15 staff members and 700 brands, while reporting to director on a monthly basis about sales and business achievements. Monitor and review store and staff performance on a day-to-day, weekly, and monthly basis. Utilise key performance indicators (KPIs) for analysing and monitoring day-to-day activities. Build and maintain professional relationships with customers through personal appointments and consultations. Adhere to all company guidelines, while proposing promotional activity and reporting activity results.
• Determined new opportunities in markets to perform intense and detailed negotiations with clients.
• Met and exceeded sales targets by coaching and managing the team along with providing exceptional customer experience through knowledgeable, effective, and friendly service.
• Maximised profitability and sales growth by executing operational, visual, and customer service standards in store.
• Planned and implemented store compliance with GDPR as well as health and safety procedures.
• Increased order frequency through brand awareness, margins, and profitability.

• Exceeded monthly sales target by delivering outstanding customer service and ensuring the smooth flow of showroom operations. Oversaw the opening of beautiful flagship showroom in 2021, based in Greater Manchester. Liaised and opened new accounts with leather and fabric houses to highlight the beautiful furniture.
• Generated more than £1M in sales during the pandemic from networking and covering the live chat.
• Increased B2B sales in London by monitoring the day-to-day activities of showroom and managing trade accounts.

• Determined underperforming areas at stores and managed multiple sites before relocation to flagship showroom, Chiswick. Selected to recruit and train new staff for improving operational efficiency of store to the next level.
• Opened six new stores by training teams into brand ambassadors as a manager at Milton Keynes showroom, while travelling across the country.
• Recognised Chiswick as top of the company by attaining 21% YTD.
• Increased performance in 8 underperforming stores across the UK.

• Negotiation of new stores and concessions in Spain and across Europe. Designing effective and efficient store space, coordinating the new lines and fittings, planning the visual merchandising with mood boards and renders working within the company guidelines.
• Implementing design ideas to become one of the leading children's furniture manufacturers.
• Designing stands for Kinder+Jugend. Cero a Cuatro and Salon du Meuble
• Travelling across Spain and Europe setting up concession of up to 175sqm.

• Work with clients to determinate their vision of the interiors and finishings they desired. Prepared quotes for yachts and mega yachts. Working with luxury brands to customise furniture and deliver outstanding projects.
• Great understanding of the Yachting world, working with Apreamare, Azimut, Sunseeker, Benetti, Astondoa and Hanse.
• Planing of lead times with excellent time management - deadlines are of extreme importance.

• Space dedicated to over 100 Luxury brands under one roof - Interiors, Accessories, Fashion, Art and Books. Comprising of a team of 17 staff including Architect, Marketing, Interior designers, sales and logistics. Considered one of the first stores of this kind in Spain (if not the first) and covered in ID magazines for its innovated style. Working with charities and holding events in-house.
• Responsibilities - Project management, Retail operations, Sales performance, Buyer, P&L and Event organiser.
• Turnover 2,8m GP in year 2004-2005