Michelle Hall

• Support service users in variety of care establishments including care homes, hospices, hospitals, and supported living settings.
• Complex Care working closely with individuals mostly in their own homes. This can include supporting people with Learning Disabilities and/or working with people who have Complex Health Challenges.
• Additional training received

* Bipap

* NG Tube

* Epilepsy

* Catheter (Female)

* PEG

• Support, guide and assist residents to maintain their abilities and independance
• Observe and document residents overall well-being, promptly reporting abnormalities for monitoring.
• Provide personal hygiene assistance with dignity and respect.
• Provide assistance with showering or washing as needed
• Administer medication with recordkeeping.
• Maintain accurate records to effectively measure client development against care plan objectives.
• Aide in walking, dressing and continence support.
• Uphold nationally recognised care standards.
• Assist individuals with nightly activities to facilitate independent living.
• Make beds or strip linen for laundering as required
• Load washing machine and tumble drier daily
• Assist with toileting throughout the night
• Talk and actively listen to residents to nurture trusted relationships.
• Prepare and served breakfast to each client following their morning routine
• Communicate with other Care workers if needed
• Wash dishes, do ironing, cleaning etc as needed
• Document all information on the Birdie App

• Stock replenishment overnight

I took some time to settle us all in and find accommodation etc and only when I was sure that my daughter was settled did I start working again.

* Interacting with customers
* Quoting monthly instalments and providing various finance options
* Assisting with and arranging vehicle insurance
* Arranging all aspects of finance from application to signing contract and completing payouts
* Meeting and exceeding monthly targets
* Liaising with customers and assisting with queries
* Liaising with various banking institutions
* Assisting with vehicle settlements and receiving finalised paperwork for customers
* Selling Value-Added products ( Warranties, Service Plans, Shortfall Cover, Life Cover etc)
* Arranging and completing finance contracts with clients (Manual and online)
* Explaining finance contract to customer and advising all requirements, contact details, customer obligations etc)
* Assisting sales person with vehicle sale and offer to purchase documentation
* Obtaining and verifying all KYC documentation
* Completing all FAIS and FICA documentation
* Arranging and ensuring Invoices are requested correctly
* Meeting and exceeding all Legal requirements
* Exceeding bi-monthly Audit requirements
* Continuous Professional Development