Michelle Griffiths
Grove,Oxfordshire
Summary
Friendly Receptionist skilled in creating welcoming environments and handling administrative tasks. Excel at managing front desk operations, coordinating schedules, and ensuring smooth communication between departments. Known for enhancing customer satisfaction and streamlining office procedures to improve efficiency.
Overview
46
46
years of professional experience
7
7
years of post-secondary education
Work history
Administrator
Sanctuary Care
Wantage, Oxfordshire
2025.01 - 2026.10
- Handled sensitive information discreetly, maintaining confidentiality at all times as per company policies & procedures.
- Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
- Timely input of time card information to ensure payroll was ready for completion.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Receptionist
Sanctuary Care
Wantage, Oxfordshire
2023.03 - 2025.01
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Housekeeping Supervisor
Sanctuary Care
Wantage, Oxfordshire
2015.01 - 2023.12
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Managed cleaning product stock in line with COSHH regulations.
- Prepared rotas to create stable team coverage and meet company needs.
- Trained staff in proper cleaning, sanitisation and infection control.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
Housekeeping Assistant
Sanctuary Care
Wantage, Oxfordshire
2011.10 - 2015.12
- Reported maintenance issues promptly, aiding swift problem resolution.
- Adhered to company policies in all housekeeping tasks, promoting continuity and consistency across services provided.
- Expertly managed multiple tasks at once, using time and resources effectively whilst never compromising on standard of work.
- Followed health and safety standards governing correct use of chemicals.
Purchasing assistant
Wagon Automotive
East Challow, Oxfordshire
1994.03 - 2005.07
- Processed purchase orders to ensure timely delivery of goods.
- Coordinated with finance department for efficient invoice reconciliation.
- Verified order details to eliminate discrepancies and mistakes.
- Prepared regular reports on purchasing activities to assist management decisions.
Data Entry Clerk
Standard Telephones & Cables
New Southgate, East London
1980.08 - 1982.12
- Maintained accurate data entry by diligently inputting information from various sources.
- Transferred data from physical copies to electronic records.
- Met productivity goals through swift, precise data entry.
Education
CSE - Maths, English, Geography, Typewriting, Biology, Physics, Chemistry Art
Mount Grace Secondary School
Potters Bar, Hertfordshire 1975.09 - 1980.07
NVQ Level 2 - Hospitality in A Care Home Setting
Hospitality Industry Training
Wantage 2014.01 - 2015.01
Adult Numeracy Level 2
City & Guilds
Abingdon 2008.01 - 2008.06
Adult Numeracy Level 1
City & Guilds
Abindon 2007.06 - 2008.01
Skills
- File maintenance
- Filing paperwork
- Greeting customers
- Health and safety procedures
- Friendly customer service
- Excellent telephone manner
Timeline
Administrator
Sanctuary Care
2025.01 - 2026.10
Receptionist
Sanctuary Care
2023.03 - 2025.01
Housekeeping Supervisor
Sanctuary Care
2015.01 - 2023.12
NVQ Level 2 - Hospitality in A Care Home Setting
Hospitality Industry Training
2014.01 - 2015.01
Housekeeping Assistant
Sanctuary Care
2011.10 - 2015.12
Adult Numeracy Level 2
City & Guilds
2008.01 - 2008.06
Adult Numeracy Level 1
City & Guilds
2007.06 - 2008.01
Purchasing assistant
Wagon Automotive
1994.03 - 2005.07
Data Entry Clerk
Standard Telephones & Cables
1980.08 - 1982.12
CSE - Maths, English, Geography, Typewriting, Biology, Physics, Chemistry Art
Mount Grace Secondary School
1975.09 - 1980.07