Michelle Griffith

Overseeing One Care’s recruitment processes, supporting managers
with all aspects including job descriptions, pay bandings,
advertising and interviewing.

• Coordinating One Care’s onboarding and induction processes,
  supporting managers to ensure their new team members are
  well supported.
• Acting as trusted advisor for employees and managers on HR matters
• Coordinating monthly payroll report, liaising with finance to
  ensure timely and accurate submission.

• Provided HR administration support including recruitment processes, payroll management, and maintenance of sickness absence, leave records, and training logs to ensure compliance and support staff development.
• Maintaining up to date and accurate diaries which involves making appointments, interviews, arranging meetings and booking venues.
• Welcoming and managing visitors to the One Care office
• Assisted the Office Manager in delivering the One Care 'meetings map' and arranged for the right colleagues to attend the appropriate meetings with effective communication systems.
• Facilitated discussions in meetings, documented outcomes, and recorded notes for distribution to enhance communication and follow-up.
• Maintaining filing systems, including HR information systems; facilities spreadsheets and corporate governance mechanisms.
• Ensuring appropriate management information is available to all
• relevant decision-makers in a timely way

Aided the Office Manager in achieving compliance with all office health and safety and other statutory requirements.

• Managed various projects from initiation to completion and research based on assigned objectives.
• Providing support with events and communications activities
• Drafted correspondence for various communications.
• Assisting with the preparation of agendas and papers, taking notes
• Formatting and producing a variety of documents to a high standard
• Liaised with GP practices and stakeholders for information exchange.

• Welcoming and managing visitors to the One Care office

Maintaining up to date and accurate diaries which involves making

• appointments, interviews, arranging meetings and booking venues.
• Assisted Office Manager in implementing the One Care 'meetings map' to ensure appropriate attendance and effective communication.
• Attended meetings and took accurate notes for circulation, monitoring and following up on actions.
• Supporting the office manager in relation to ensuring compliance with all office health and safety and other statutory requirements
• Maintaining filing systems, including HR information systems, facilities spreadsheets and corporate governance mechanisms.
• Providing HR administration support including recruitment processes, payroll information, sickness absence and leave records and staff training logs
• Ensuring appropriate management information is available to all

relevant decision-makers in a timely way

• Formatted and produced documents with attention to detail and quality.
• Drafted written correspondence to facilitate efficient office operations.
• Providing support with events and communications activities
• Assisting with the preparation of agendas and papers, taking notes
• Undertook projects and conducted research to support office initiatives.
• Collaborated with GP practices and stakeholders to improve partnership effectiveness.

• Acted as Recruitment Administrator for start-up recruitment agency in Bristol City Centre.
• Engaged with clients to understand recruitment requirements and provided tailored solutions.
• Greeted and interviewed candidates, verified right to work documentation, and input data into database.
• Coached candidates on interview preparation to enhance their chances of success.
• Contacted candidates regarding opportunities and obtained consent for submission to roles.
• Maintained recruitment agency database to ensure accurate and up-to-date candidate information.
• Wrote job adverts and advertised on multiple recruitment platforms and social media.
• Administered payroll duties for temporary workers, ensuring timely and accurate payment processing.
• Managed the ordering of stationery supplies to ensure office operations ran smoothly. and building management

• Managed the full recruitment and advertising process for all permanent and temporary workers for the UK & Channel Islands
• Worked in a team of 3 managing the full recruitment cycle for all UK, Channel Islands and Spanish permanent and temporary vacancies.
• Managed relationships with recruitment agencies and managers
• Controlled recruitment expenditure to optimise resources and identified cost-saving opportunities
• Developed and maintained the agency Preferred Supplier List to optimise recruitment processes
• Managed recruitment advertising for all UK vacancies
• Oversaw compliance within recruitment function, ensuring adherence to UK employment legislation and recommending necessary changes
• Coordinated interview schedules with candidates and managers, testing sessions and organised all required facilities
• Ensured managers and candidates are kept up to date throughout the recruitment process
• Liaised with the manager and candidates at the offer stage and ensured this is a seamless process
• Advised all candidates of the outcome of their application and processed interview feedback and test scores
• Managed and maintained the recruitment intranet page visible to managers throughout the organisation
• Generated MI reports from our recruitment database
• Managed recruitment costs and suggested cost saving options
• Attended briefing sessions with all recruiting managers
• Administration of paperwork including; agency terms of business
• Complied with recruitment SLAs to ensure timely processes

NatWest Private Banking Team Leader May 2006 – Oct 2012

• Processed new investment business, ensuring complete and accurate documentation.
• Resolved complex customer and third party queries and complaints.
• Handled incoming client calls regarding queries about investment portfolios, including ISA subscriptions and CGT information using the bank’s in-house computer system.
• Managed HR processes, conducting performance reviews, interviewing candidates, and overseeing sickness absence. Coutts Group Operations Assistant Manager – Client Reporting July 2002 – May 2006
• Managing a small team responsible for the generation and dispatch of circa 30,000 clients' six monthly investment portfolio statements.
• Dealing with all HR aspects such as underperformance, interviews and sickness absence management.
  
  NatWest Investments Senior - Financial Services Officer May 1998 – July 2002
• Liaised closely with Private Banking Managers as a key contact point to facilitate the smooth set-up of new business/ deaths.
• Keying portfolio changes on the Bank’s in house system,
  
  NatWest Investments Financial Services Officer – Crawley July 1989 – May 1998
• Started working as a data inputter, keying debits and credits on customers' portfolios using the Bank’s in-house system.
• Keying around 1000 vouchers per day with 99.9% accuracy,
• Progressed to Gilt Plan unit, dealing directly with customers with queries on their five or ten year investments.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Liaised with Private Banking Managers as key contact to facilitate smooth setup of new business and estate settlements.
• Liaising with solicitors/third parties to arrange transfer of stock via the Crest system or alternatively arranging for stocks to be transferred to beneficiaries in certificated form
• Entered and updated portfolio changes in the Bank's in-house system, maintaining accurate records for client management. on the Bank’s in house system ensuring
• Updated base data, including client risk attitudes and specified restrictions. such as attitude to risk and any restrictions specified by the client.
• Trained and developed new staff, allocating resources to ensure effective integration into the business.

• Promoted to Gilt Plan unit, focusing on customer service and investments, addressing customer queries regarding five or ten year investments.
• Transitioned to re-registration department, verifying customer shareholdings through direct communication with registrars. Obtained indemnities for customers and managed processes for Grant of Probate, registration of death, and transfer of investment ownership, including keying and matching Crest messages.
• Maintained Bank’s database, ensuring compliance with Data Protection regulations.
• Started working as a data inputer, keying debits and credits on customers' portfolios using the Bank’s in-house system. Keying around 1000 vouchers per day with 99.9% accuracy