Michelle Gowland
Bolton
Summary
Organised Deputy Manager focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
20
20
years of professional experience
Work History
Cinema Projectionist
Bolton Film Festival
Bolton
10.2023 - Current
- Performed this role on behalf of Light Cinemas.
- Assisted in setting up microphones and technical equipment for festival events.
- Coordinated with guest speakers to support smooth execution of talks and presentations.
- Conducted testing of film content to ensure quality standards were met.
- Built schedules and tested film playlists to facilitate event planning.
- Provided technical support as required.
- Coordinated activities based on deadlines and available resources.
- Attended meetings with directors to establish cues, directions, and audio-visual equipment placement.
- Liaised with cinema staff and festival volunteers to ensure seamless operation between film blocks.
- Troubleshot and resolved technical issues promptly to minimise disruptions during screenings.
Deputy Business Manager
Light Cinemas
Bolton
01.2023 - Current
- Day-to-day running of cinema: serving on concessions and bar, ushering, scanning tickets, verifying ID, and cleaning screens.
- Recruiting and supervising a team of 14+ staff, managing rotas, holidays, and payroll.
- Film scheduling using Vista and Rosetta Bridge.
- Cash handling and balancing the safe.
- Regular health and safety audits of the site, including fire alarm tests and reporting repairs and services to maintenance managers.
- Weekly meetings with operations manager to review business.
- Stock control: weekly stock counts and reconciliation, placing orders, working with the team to reduce waste and errors to better achieve our KPIs.
- Organising crafts and activities for children during holiday times.
- Performing regular competitor analysis, relaying information to the operations manager.
- Interacting with customers to build connections and nurture positive relationships.
- Turning corporate mandates into actionable directives for mid- and low-level staff.
- APLH Level 2 exam for personal licence.
Deputy Manager
Fraser Capital Management
Manchester
01.2015 - 01.2023
- Staff recruitment, training, payroll, holidays, rotas for teams of 30+ employees
- Liaising with contractors and tradespeople for repairs and servicing of building and its equipment
- Regular health and safety audits, including daily site inspections, fire alarm testing, fire drills and emergency light testing
- Daily admin work includes processing paperwork and filling in charts to monitor weekly profit and loss using Microsoft Office
- Creating promotions to increase revenue and admissions
- Handling large quantities (£50k+) of cash
- Performing regular safe checks, recording and investigating of any cash discrepancies
- Till work including programming in new items and price changes
- Day to day running of social media pages
- Greeting customers (up to 1000 per day) in a friendly and welcoming manner
- Answering telephone calls, handling customer queries and directing calls to relevant departments
- Issuing membership to customers in compliance with premise licence.
- Co-ordinating and motivating staff and delegating duties so all departments are covered during opening hours
- Handling customer complaints involving disputes, cash discrepancies and general grievances.
- Introduced new methods, practices, and systems to reduce turnaround time
- Maintained, documented and presented progress reports to leaders
General Assistant
Buckingham Bingo
Liverpool
06.2006 - 01.2015
- Bar and till work
- Cash handling - providing customers with change as well as issuing prize money
- General housekeeping, ensuring club always looked presentable
- Customer service - tending to customers' needs, from carrying items for disabled customers to fixing broken equipment and generally ensuring an enjoyable experience.
Education
BSC Hons - Biology
Liverpool John Moores University
01-2009
ABC Level 2 - Pastry Chef and Patisserie
Liverpool Community College
04.2011
Skills
- Flexible
- Self-motivated
- Hard-working
- Competent with Excel
- Tech-savvy
- Customer focused
- Resourceful
- Problem Solver
- Ability to motivate others
- Schedule management
- Staff Management
- Staff training and development
- Business administration
- Customer Relationship Management
- Budgeting
- Full, clean UK driving licence
- Event coordination
- Leadership skills
- Time-management
- Project management
Hobbies and Interests
- Fibre art
- Home baking
Timeline
Cinema Projectionist
Bolton Film Festival
10.2023 - Current
Deputy Business Manager
Light Cinemas
01.2023 - Current
Deputy Manager
Fraser Capital Management
01.2015 - 01.2023
General Assistant
Buckingham Bingo
06.2006 - 01.2015
BSC Hons - Biology
Liverpool John Moores University
ABC Level 2 - Pastry Chef and Patisserie
Liverpool Community College