Michelle Gourlay
Summary
Compassionate dedicated professional with a strong foundation in personal care support and disability care, demonstrating exceptional communication and adaptive team player skills. Proficient in activity planning and management, documentation management, and safeguarding knowledge, ensuring comprehensive care planning and risk assessments. Experienced in medication administration, meals assistance, and providing compassionate care with First Aid/CPR/Epilepsy expertise. Committed to enhancing the quality of life for individuals through effective disability support and a focus on safety and well-being.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Complex care practitioner
Cornerstone, Baxterview
Dumbarton, West Dunbartonshire
03.2022 - Current
- Assisted service users in developing skills for independent living within society.
- Supported personal care activities including washing and dressing, consistently enhancing positive health and hygiene.
- Promoted personal well-being and independence, building service user confidence through social and community interaction.
- Managed medication administration through meticulous planning and detailed recordkeeping.
- Advocated for best practices in health, safety, and security to enhance service user welfare.
- Organised, customised, and served meals for individuals in strict accordance with prescribed dietary orders.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided exceptional care to individuals with diverse needs, customising support to align with personalised care plans.
Customer Service Advisor
House of Fraser
Balloch
05.2013 - 02.2022
- Guided and directed employees, overseeing activities to enhance productivity and efficiency
- Collaborated with management to address problems and resolve customer concerns.
- Assisted customers in finalising purchases, identifying items, and enrolling in reward programmes to enhance loyalty, satisfaction, and sales figures.
- Fulfilled customer needs through friendly, expert service and support.
- Supervised onboarding process for new team members, mentoring each to improve productivity, accuracy, and friendly service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Skills
- Exceptional communication
- Adaptive team player
- Personal care support
- Activity planning and management
- Documentation management
- Disability care
- Medication Administration
- Meals assistance
- Compassionate care
- Risk assessments
- First Aid/CPR/Epilepsy
- Disability support
- Safeguarding knowledge
- Care planning
Certification
- Code of conduct
- Duty of condour
- General data protection regulation
- Adult support and protection
- Administration of medication
- An introduction to autism
- Basic infection control
- Fire safety awareness
- Epilepsy and rescue medication
- First aid
- Food hygiene
- Moving and assisting
- Health safety and risk assessment
- Principles of recording
- Whistleblowing
- Proactive approaches
- Child protection
Education
Dumbarton Academy
1996-1999
- Standard Grades
English, Maths, Science, Art, Accounts and Finance, Geography, Computing
Timeline
Complex care practitioner
Cornerstone, Baxterview
03.2022 - Current
Customer Service Advisor
House of Fraser
05.2013 - 02.2022
Similar Profiles
Lisa A. LesserLisa A. Lesser
Senior Renewal Specialist/Team lead at Cornerstone Licensing LLC/Cornerstone Support Inc.Senior Renewal Specialist/Team lead at Cornerstone Licensing LLC/Cornerstone Support Inc.
Chez TimmChez Timm
Production Associate at Cornerstone Building Brands, Inc.Production Associate at Cornerstone Building Brands, Inc.
Sincere DunbarSincere Dunbar
Scheduling Manager at Cornerstone CaregivingScheduling Manager at Cornerstone Caregiving
Sarah WoodwardSarah Woodward
Children and Young People Complex Care Practitioner at Dorset County HospitalChildren and Young People Complex Care Practitioner at Dorset County Hospital
Ariane Madhel BretanaAriane Madhel Bretana
Housing Services Practitioner- Ultra Complex Needs at VecovaHousing Services Practitioner- Ultra Complex Needs at Vecova