Michelle Garrod
Winchester,Hampshire
Summary
Dynamic and results-driven professional with a strong foundation in business development, B2B sales, and strategic partnering. Demonstrates exceptional interpersonal and communication skills, coupled with the ability to interpret technical concepts and convey them in simple terms. Proficient in Agile and Scrum methodologies, high-value project management, product development, launches, and positioning. Highly adaptable team player with a proven track record of solving complex problems and driving successful outcomes. Committed to leveraging expertise to deliver innovative solutions and foster organisational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work history
Product Manager
Tyl by Natwest
London
2024.01 - Current
- Accountable for the In Life journey from post onboarding to exit for all customers.
- Key member of the project team implementing a complex multi year re-architecture program.
- Collaborated with stakeholders to identify, prioritise and resolve product related issues and ensure an optimum customer experience.
- Balanced competing priorities effectively in fast-paced environment whilst maintaining focus on strategic goals.
- Translated complex technical information into easily comprehensible language for non-technical stakeholders.
Product Owner
NAB Gateway - Cybersource
Melbourne Australia
2022.04 - 2023.07
- End to end Product Owner of the Cybersource Go to Market Squad.
- Responsible for communicating and maintaining the vision, roadmap, goals, plans and expectations for the agreed business outcomes
- Managed and prioritised the backlog and squad sprint goals to ensure accountability and on time delivery
- Represented the voice of Customer and Colleague when developing the product roadmap
- Maintained strong relationships with the vendor and internal stakeholders across the business
Product Manager
NAB Gateway - Cybersource
Melbourne Australia
2022.01 - 2022.04
Job role changed to Product Owner as above and role expanded to cover end to end responsibility for the project
Specialised Banking Manager
NAB Transaction Banking
Melbourne Australia
2017.12 - 2021.12
- Work with Bankers and Customers in NAB Business to attract, retain and grow customers by identifying Transactional Banking needs
- Build and maintain strong internal relationships with relevant stakeholders
- Onboarded Liberty Fuels group deal to bring NAB $1mill in new acquiring revenue per annum.
Senior Associate
NAB Transactional Direct
Melbourne Australia
2017.02 - 2017.12
- Phone based role working with Bankers and Customers in NAB Business to offer and fulfill Transactional Banking solutions
- Build and maintain strong internal relationships with relevant business partners
Business Development Manager
Spire Payments Ltd
Salisbury UK
2015.04 - 2016.08
- Profitably grew and maintained the Northern Europe Region Banking accounts including First Data and all ISOs (200,000 terminals)
- Built strong working relationships with customers
- Launched new products to the Northern Europe Region
- Increased revenue by £1.1million
Relationship Manager
Spire Payments Ltd
Salisbury UK
2013.09 - 2015.04
Promoted to Business Development Manager as above due to my strong performance in this role. Responsibilities remained the same.
Business Manager
Verifone (UK) Ltd
Ferndown UK
2010.08 - 2011.10
- Sales and Account Management for MagIC Point of Sale products, previously Gemalto
- Responsible for Terminal Estate Management for 150,000 terminals for WorldPay UK and Global Payments
- Management and growth of all ISO relationships
- Managed and owned new sales, stock forecasts, and deliveries to customers
- Ensured new software and product development requirements matched customer needs and were delivered on plan
- Exceeded revenue and gross margin targets
Business Development Manager
Macquarie Bank
Melbourne Australia
2008.12 - 2010.07
Business Development Manager
HBOS Australia, BankWest
Melbourne Australia
2006.09 - 2008.04
Account Manager
Commonwealth Bank of Australia
Melbourne Australia
1999.04 - 2006.09
Education
BACHELOR OF COMMERCE - Business Computing, Management Information Systems and Electronic Commerce
Deakin University
Skills
- Excellent Interpersonal and Communication Skills
- Ability to learn at an advanced rate
- Excellent problem solving abilities
- Highly adaptable
- Able to interpret technical concepts and convey in simple terms
- Team player
- Agile and Scrum methodologies
- High-value project management
- Product development
- Product launches
- Product positioning
- Employee management
- Business development
- B2B sales experience
- Strategic partnering
Certification
- Certified Safe 5 Product Owner - March 2023
Accomplishments
NAB Honour Finalist 2023 - recognises the top 1% of performers that live and breathe the organisational values each year.
References
References available upon request.
Timeline
Product Manager
Tyl by Natwest
2024.01 - Current
Product Owner
NAB Gateway - Cybersource
2022.04 - 2023.07
Product Manager
NAB Gateway - Cybersource
2022.01 - 2022.04
Specialised Banking Manager
NAB Transaction Banking
2017.12 - 2021.12
Senior Associate
NAB Transactional Direct
2017.02 - 2017.12
Business Development Manager
Spire Payments Ltd
2015.04 - 2016.08
Relationship Manager
Spire Payments Ltd
2013.09 - 2015.04
Business Manager
Verifone (UK) Ltd
2010.08 - 2011.10
Business Development Manager
Macquarie Bank
2008.12 - 2010.07
Business Development Manager
HBOS Australia, BankWest
2006.09 - 2008.04
Account Manager
Commonwealth Bank of Australia
1999.04 - 2006.09
BACHELOR OF COMMERCE - Business Computing, Management Information Systems and Electronic Commerce
Deakin University