Michelle Garrod

• Accountable for the In Life journey from post onboarding to exit for all customers.
• Key member of the project team implementing a complex multi year re-architecture program.
• Collaborated with stakeholders to identify, prioritise and resolve product related issues and ensure an optimum customer experience.
• Balanced competing priorities effectively in fast-paced environment whilst maintaining focus on strategic goals.
• Translated complex technical information into easily comprehensible language for non-technical stakeholders.

• End to end Product Owner of the Cybersource Go to Market Squad.
• Responsible for communicating and maintaining the vision, roadmap, goals, plans and expectations for the agreed business outcomes
• Managed and prioritised the backlog and squad sprint goals to ensure accountability and on time delivery
• Represented the voice of Customer and Colleague when developing the product roadmap
• Maintained strong relationships with the vendor and internal stakeholders across the business

Job role changed to Product Owner as above and role expanded to cover end to end responsibility for the project

• Work with Bankers and Customers in NAB Business to attract, retain and grow customers by identifying Transactional Banking needs
• Build and maintain strong internal relationships with relevant stakeholders
• Onboarded Liberty Fuels group deal to bring NAB $1mill in new acquiring revenue per annum.

• Phone based role working with Bankers and Customers in NAB Business to offer and fulfill Transactional Banking solutions
• Build and maintain strong internal relationships with relevant business partners

• Profitably grew and maintained the Northern Europe Region Banking accounts including First Data and all ISOs (200,000 terminals)
• Built strong working relationships with customers
• Launched new products to the Northern Europe Region
• Increased revenue by £1.1million

Promoted to Business Development Manager as above due to my strong performance in this role. Responsibilities remained the same.

• Sales and Account Management for MagIC Point of Sale products, previously Gemalto
• Responsible for Terminal Estate Management for 150,000 terminals for WorldPay UK and Global Payments
• Management and growth of all ISO relationships
• Managed and owned new sales, stock forecasts, and deliveries to customers
• Ensured new software and product development requirements matched customer needs and were delivered on plan
• Exceeded revenue and gross margin targets