Michelle Galvin

Engaging with pupils and external customers to enhance communication and satisfaction within school community.

Assisting less able members of our community and pupils on a daily basis ensuring their safe arrival to class or to parents when exiting the building.

Managed systems for school meals, attendance, and absence, addressing parental inquiries face to face or via phone/email.

Supported organisation and execution of fundraising events to benefit school resources.

Collaborated as a team player, filling in for absent staff across various school areas while also making independent decisions when necessary.

Ensuring Health & Safety protocols are followed during fire alarm testing ensuring all staff, pupils and visitors are accounted for and reporting to the Headteacher.

• Prepared monthly reports, enhancing company's decision-making process.
• Assisted in audit preparation to meet regulatory standards.
• Verified vendor invoices against purchase orders to prevent discrepancies.
• Provided administrative support during annual budget planning sessions.
• Answering customer queries regarding payment over the phone and via email.
• Ran monthly payroll systems.

• Maintained organised filing system for efficient document retrieval.
• Streamlined workflow processes, reconciling statements for accounts worth over 1 million pounds.
• Handled confidential information responsibly whilst adhering strictly to data protection guidelines.
• Supported annual audits by preparing necessary documentation promptly.
• Dealt with customers over the phone and via email dealing with difficult situations is a calm professional manner.

Assisted in managing shift patterns for reservation phone lines with travel agents and direct customers.

Addressed customer and travel agent queries effectively.

Maintained a 24-hour helpline for emergency calls for individuals in difficulty abroad.

Facilitated holiday bookings for customers and partner travel agents.

Collaborated with team members to meet monthly KPIs.

Handled a high volume of incoming calls with a calm and methodical approach.

Ensured invoices were sent in a timely manner and chased payments as necessary.

Resolved issues directly with hoteliers to promote new customer hotels and liaised with set up on booking system.

Administered ticketing to ensure tickets were dispatched on time to customers and airlines.