Michelle Ferrier

Safety is our main responsibility.

Runway inspections and taxiway inspections. Inspecting the perimeter track and monitoring grass areas. Airfield Operations Officers do both and also work as a liaison with anyone who needs to access the airfield for any reason. Their duties include ensuring the safe take off and landing of aircraft, maintaining navigational aids, performing inspections and communicating with air traffic control. Bird control methods using Firearms and other methods.

• Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
• Checked bags and identification with keen eye for detail.
• Carried out body searches and baggage searches on passengers and staff.
• Checked staff ID and passenger boarding cards before granting access to secure areas.
• Monitored suspicious activity closely, maintaining compliance with established protocols.
• Dealt with challenging situations in airport environments, liaising between multiple parties with tact and diplomacy.
• Monitored X-ray equipment screens to evaluate luggage contents.
• Used equipment and manual search techniques to identify and confiscate prohibited articles.
• Carried out regular patrols around airside and landside locations, access control and passenger and x-ray screening.
• Remained calm and professional under pressure to responsibly handle security emergencies.

• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Administered first aid on passengers experiencing medical emergencies.
• Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
• Demonstrated in-flight safety regulations presentation to passengers.
• Maintained tidy area to support cleanliness and quality standards.
• Offered personalised assistance to pregnant, elderly and passengers with disabilities.
• Greeted passengers upon boarding and exiting aircraft.
• Directed passengers to assigned seats and provided pre-flight instructions.
• Promoted and sold duty-free goods to passengers.
• Addressed questions and resolved issues and complaints.
• Prepared and submitted flight reports regarding issues or concerns to management.
• Maintained calmness and composure during emergency situations.
• Regularly monitored cabin throughout flight to verify security.
• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.

• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Administered first aid on passengers experiencing medical emergencies.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
• Demonstrated in-flight safety regulations presentation to passengers.
• Maintained tidy area to support cleanliness and quality standards.
• Offered personalised assistance to pregnant, elderly and passengers with disabilities.
• Greeted passengers upon boarding and exiting aircraft.
• Directed passengers to assigned seats and provided pre-flight instructions.
• Promoted and sold duty-free goods to passengers.
• Supplied in-flight entertainment to passengers.
• Addressed questions and resolved issues and complaints.
• Prepared and submitted flight reports regarding issues or concerns to management.
• Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
• Maintained calmness and composure during emergency situations.
• Regularly monitored cabin throughout flight to verify security.

• Followed company regulations and rules to promote a safe environment for travellers and employees.
• Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
• Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
• Administered first aid on passengers experiencing medical emergencies.
• Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
• Followed company regulations and rules promoting safe environment for both travellers and employees.
• Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
• Demonstrated in-flight safety regulations presentation to passengers.
• Maintained tidy area to support cleanliness and quality standards.
• Offered personalised assistance to pregnant, elderly and passengers with disabilities.
• Greeted passengers upon boarding and exiting aircraft.
• Directed passengers to assigned seats and provided pre-flight instructions.
• Promoted and sold duty-free goods to passengers.
• Supplied in-flight entertainment to passengers.
• Addressed questions and resolved issues and complaints.
• Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
• Prepared and submitted flight reports regarding issues or concerns to management.
• Maintained calmness and composure during emergency situations.
• Regularly monitored cabin throughout flight to verify security.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Built lasting relationships with clients through customer service interactions.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Informed customers regarding promos and warranty services to increase sales.
• Maintained knowledge of products and features to provide recommendations to customers.
• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

• Created speciality drinks according to exact customer requests and preferences.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.

• Achieved excellent customer service by greeting customers and meeting quality expectations.
• Flexibly took on various roles to support workflow.
• Acted as team player by helping colleagues finish their tasks.
• Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
• Maintained clean and sanitary food preparation areas and equipment.
• Attended to customers with friendly and accurate service.
• Operated cash register to take payments and process orders.