- Volunteered for Age UK
- Walking
Michelle Edwards
South Ockendon ,Essex
Summary
Assistant Service Delivery Manager with expertise in compliance management and training program development. Directs administrative teams to optimize service delivery and operational efficiency. Prepares financial reports and maintains patient databases, enhancing departmental transparency and accountability. Demonstrates exceptional communication skills and effective workload prioritization to ensure timely completion of tasks.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Assistant Service Delivery Manager
Guys & St Thomas NHS Foundation Trust
London
03.2004 - 09.2025
- Managed compliance with mandatory training requirements, ensuring all department personnel met necessary qualifications.
- Developed and implemented training programs on administrative procedures to enhance staff capabilities.
- Directed administrative team to improve operational efficiency and effectiveness through targeted strategies.
- Prepared monthly finance reports for departmental budgeting and analysis.
- Facilitated effective communication as personal assistant to Head of Department.
- Maintained patient database, ensuring accuracy and confidentiality of records.
- Coordinated travel arrangements for staff attending conferences.
- Provided reception cover, assisting patients during appointments.
- Prepared reports using Microsoft Office Applications
Secretary
Kings College London
London
03.1995 - 02.2004
- Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
- Coordinated reception and appointment scheduling for patients undergoing ultrasound procedures, enhancing patient flow.
- Typed and documented ultrasound results accurately for patient records.
- Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
- Dealt with confidential and sensitive data and appropriately maintained records.
- Recorded meeting minutes and transcribed notes for departmental communication, supporting clear information sharing.
- Performed general secretarial tasks to support Head of Department operations.
- Conducted clinical and general inventory checks, managing stock orders efficiently.
Secretary
S Michael Hirsch
Goodmayes
02.1990 - 07.1992
- Welcomed clients at reception, ensuring a positive first impression.
- Managed incoming client calls, ensuring timely redirection to appropriate personnel.
- Coordinated meetings for conveyancer, ensuring optimal scheduling to support workflow.
- Maintained organized filing system, facilitating efficient document retrieval.
- Oversaw petty cash management for daily operational expenses.
- Conducted stock checks to monitor supplies and inventory levels.
Education
Higher National Diploma - Royal Society of Arts
Havering College of Further Education
Hornchurch 1993
Skills
- Team management
- Service delivery planning
- Patient relationship management
- Service improvement strategies
- Excellent Communication Skills
- Experienced PA
Certification
- Adult & Paediatric Basic Life Support
Interests
Timeline
Assistant Service Delivery Manager
Guys & St Thomas NHS Foundation Trust
03.2004 - 09.2025
Secretary
Kings College London
03.1995 - 02.2004
Secretary
S Michael Hirsch
02.1990 - 07.1992
Higher National Diploma - Royal Society of Arts
Havering College of Further Education