Michelle Edwards
Preston,Lancashire
Summary
Dynamic professional with a strong foundation in communication, organisational skills, and recordkeeping. Demonstrates exceptional ability to work independently while excelling in team collaboration. Skilled in agent training, aiming to leverage these competencies towards achieving strategic career goals.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work history
Business Process Administrator
HomeServe
Preston, Lancashire
11.2004 - Current
- Resolved technical issues within HomeServe systems to ensure timely engineer payments.
- Investigated process issues with Planned Work, implementing measures to mitigate underpayment risks.
- Enhanced document transmission efficiency via SharePoint, ensuring compliance with GDPR regulations.
- Optimised reimbursement record-keeping processes, training staff to minimise leakage costs.
- Collaborated with underwriters during audits to identify causes of leakage.
- Facilitated internal communications through concise briefs following stakeholder approval.
- Assisted with company-wide audits during staff absences, maintaining operational integrity.
Telephonist
B&Q
Preston, Lancashire
05.2001 - 11.2004
- Managed high volume of incoming calls, ensuring exceptional customer service.
- Utilised complex switchboard system to facilitate smooth operation.
- Operated telephone equipment and office systems efficiently.
- Directed calls to relevant departments for swift resolution of enquiries.
- Documented call details meticulously for future reference and follow-up actions.
- Maintained professional demeanour under pressure, demonstrating strong communication skills.
- Assisted colleagues with administrative tasks to promote team collaboration.
- Performed light clerical duties to enhance office organisation.
Education
GCSEs - Accounting
Preston College
Preston 09.2009 - 06.2010
GCSEs - ECDL
Runshaw College
Leyland 09.2004 - 10.2004
GCSEs - GCSE's
Penwortham Priory High School
Penwortham, LancashireSkills
- Excellent verbal and written communication
- Good organizational skills
- Accurate recordkeeping
- Ability to work with own initiative
- Excellent team collaboration and independence skills
- In depth agent training
Affiliations
- Writing quizzes and taking part in quizzes
- Reading
Accomplishments
I have received recognition for owning the reimbursement process and investigating claims in which customers have been charged excessive costs.
Timeline
GCSEs - Accounting
Preston College
09.2009 - 06.2010
Business Process Administrator
HomeServe
11.2004 - Current
GCSEs - ECDL
Runshaw College
09.2004 - 10.2004
Telephonist
B&Q
05.2001 - 11.2004
GCSEs - GCSE's
Penwortham Priory High School