Michelle Dutton
Wokingham
Summary
Dedicated, hard working professional seeking head coach, or lead roles in tennis coaching or management. Ready to run a program by applying coaching knowledge, and management experience. Cooperative team player eager to work with members, parents and stakeholders to help players reach maximum potential.
Overview
32
32
years of professional experience
Work History
Head of Performance Tennis
Wellington College
Crowthorne, Berkshire
01.2025 - Current
- Work with relevant Heads of Sport to deliver coaching in line with the overall college strategy
- Support the running of onsite elite training sessions and events
- Manage planning and preparation for regular training sessions
and meets/fixtures - Manage athletes training including strength and conditioning, mental wellness sessions, and nutrition
- Where required support with certain logistical arrangements such as, grounds, transport, catering, operation and facilities
- Develop links with US and UK universities and recruiting agents to universities
- Support the running of sporting social media accounts
- Be a pastoral tutor to a set of pupils and be attached to a Boarding House
- Gain experience towards completion of The Tennis and Rackets Association Professional Certificate
Tennis Coach
Winchester Racquets and Fitness
Winchester
09.2019 - 12.2024
- Provide group coaching to adults and children on an employed basis
- Provide 1:1 coaching on a self-employed basis
- Implemented termly video recordings of performance players to identify areas of development and implement improvement strategies.
- Analysed and corrected footwork of players, and started footwork development classes
- Player support for performance players, developing training plans and tournament schedules
- Assisted head coach to organise and deliver tournaments and open days.
- Prepared players for county and regional competitions through powerful and modern instructions.
- Provide excellent service to club members
- Run member league teams, holiday camps, private coaching clinic, and events
- Maintained safe training environments for minimised risk of injury.
- Boosted player performance, monitoring progress to adjust training techniques.
- Developed school links
- Planned and executed dynamic tennis coaching sessions tailored to individual and group skill levels.
Learning Support Assistant
The Westgate Primary School
Winchester
09.2020 - 04.2021
- Provide in classroom support to a year 5 teacher
- Liaise with parents as problems arise regarding their child
- Provide online 1:1 learning using Teams, PowerPoint, Excel and Word
- Support an ASC child in the classroom on a 1:1 basis
- Teach small group interventions
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Managed pupil behaviour to cultivate focused and productive classes.
- Created positive, engaging learning environments to improve student experiences.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
Tennis Coach
David Lloyd
Southampton
10.2016 - 08.2019
- Provide group and private 1:1 coaching to clients of all ages and abilities
- Run performance mini-tennis groups for the David Lloyd program
- Plan, run and attend promotional events
- Developed individual and group tennis programs for players ranging from beginner to 7advanced level.
- Helped players to master tennis stroke techniques to meet performance goals.
Program Manager
You2Africa, High School Exchange
Cape Town
01.2010 - 10.2018
- Responsible for the overall management, sales, and marketing of the program
- Work with and maintain relationships with overseas partners to market the High School Exchange product
- Sourcing and contracting new OSO partners by developing relationships
- Ensure sales numbers are reached
- Manage Support Workers to ensure placements are intact
- Financial management of the program
- Organise functions: student outings, host family socials, orientations, farewells
- Maintain and develop relationships with high school's head teachers
- Manage the recruitment, application and visa process ensuring high standards are maintained
- Provide support to teenage students whilst staying in South Africa
- Conflict resolution
- Attending International and Local Trade Shows
Business Owner and Head Coach
Tiny Tennis
02.2008 - 12.2016
- Established group tennis coaching for 4-10-year olds
- Provided individual tennis coaching at a high level to all age groups
- Developed and maintained a book of clients through provision of excellent coaching and customer service
- Responsible for website, marketing, program development and accounts of the business
- Nourished strong relationships with participants, parents, coaching team and committee.
- Ensured continued improvement by introducing ambitious strategies at forefront of sport.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Planned and led training sessions to motivate players and improve gameplay.
General Manager
Specialized Personnel, Travel and Youth
Johannesburg
09.2007 - 12.2009
- Monitored the performance of the recruitment consultants ensuring that they are reaching their targets and maintaining the standards
- Delivered excellent customer service
- Monitored the performance of support staff
- Addressed poor performance, rewarding good performance
- Motivated staff and resolving problems
- Ensured that the internal systems work effectively and efficiently, implementing changes when necessary
- Responsible for advertising and marketing of positions in the media
- Relationship building with clients and marketing of the company
- Developed and maintained comprehensive market and competitor intelligence to allow for proactive initiatives and responses to opportunities and threats
- Directed appropriate customer information systems
- Recruitment for executive level management positions
- Managed employment and Retention of staff
- Responsible for training of staff and staff development
- Managed leave, salaries, contracts, etc
- Analysis of costs, putting forward cost-cutting recommendations
- Developed annual budget
- Produced actual versus budget variance analyses and report
- Prepared monthly management reports
Retail Manager
Thompsons Travel
Cape Town
01.2006 - 08.2007
- Report directly the MD Retail Travel
- Responsibilities include resolution of issues, involving people, resources and sales for the leisure and corporate travel divisions
- Apply knowledge of planning and management to retail operations
- Manage retail operation with staff performing manual to computerized processes
- Receive and resolve customer complaints
- Effective management of staff involved in quality customer service and accurate travel product sales resulting in meeting increased revenue projections
- Human Resources function - recruitment, employment, reviews, disciplinary action, leave schedules
- Management of sales team and sales targets
- Maintaining existing and sourcing new corporate accounts
- 16 Direct reports
Program Manager
The American Institute for Foreign, Camp America
Cape Town
05.2002 - 12.2004
- Management of the recruitment function for the program
- Negotiated price, commission structure, and seasonal contract of the programs with international offices
- Prepared and deliver annual marketing, sales, and recruitment plan for the programs
- Co-ordinated the program activities of all branches
- Conducted and assess marketing tests to stream-line sales activities
- Planned and deliver national recruitment campaigns
- Produced weekly and monthly reporting of marketing and sales activities across all branches with statistical analysis
- Planned and realised of road shows, international recruitment fairs, school talks and work shops
- Design of brochures and other marketing material in liaison with external companies
- Quality control on application and placement process
- Set and maintain standards for telemarketing
- Built of strategic alliances with organisations that have a foot hold in the targeted market group
- Monitored and analysed the competition to put forth strategic proposals to increase market share
- Set team priorities, maintained schedules and monitored performance for optimum results.
Travel Consultant and Branch Manager
Flight Centre
Cape Town
03.1998 - 04.2002
- Effectively managed the store and sales of travel related services
- Managed sales staff
- Responsible for local store marketing
- Responsible for financial performance of the branch
- Conducted regular branch staff meetings to communicate goals and objectives.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
Head Coach Women
University of Alabama, Women's Tennis Team
Tuscaloosa, AL
10.1996 - 05.1997
- Responsible for the successful national ranking of the program
- Achieved a top 10 NCAA Division 1 team ranking
- Responsible for successful recruitment of scholarship athletes
- Management of team budget, setting of match schedules, daily running of the program
- Procurement of equipment and services
- Hosting and direction of national tournament
- Nourished strong relationships with participants, parents, coaching team and committee.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Managed behavioural challenges to reduce disruption to training sessions.
- Nurtured cohesive teams using motivational and team-building strategies.
Assistant Coach
University of Alabama
06.1995 - 09.1996
- Responsible for the running of women's Tennis Team
- Trained and coached Women's Tennis team
- Assisted in recruiting student-athletes
- Responsible for team travel arrangements and NCAA compliance
- Appointed tournament director for national tournament
- Responsible for all administrative duties
- Worked with administration to stay on top of changes and concerns.
- Cultivated positive and productive relationships with parents of student athletes.
- Collaborated with individual team members to devise personalised exercise plans targeting specific areas of improvement.
Graduate Assistant Coach
University of Alabama
05.1993 - 05.1995
- Assisted the coaches with daily management of the team
- Responsible for training assessments
- Stringing of team racquets
- Assisted strength coaches with gym workouts
- Developed strategies for each match based on knowledge of opposing team and individual player strengths.
- Maintained safety of training, individual exercises and equipment usage.
Education
GCSEs - Counselling Skills
The Skills Network
Selby, North Yorkshire 10/2023 - 11/2023
Master of Arts - Human Performance
University of Alabama
Tuscaloosa, AL 01/1993 - 01/1995
Bachelor of Science - Psychology and English
University of Alabama
Tuscaloosa, AL 01/1987 - 01/1992
Certificate of Higher Education - High School Certificate
Bryanston High School
Johannesburg, South Africa 01/1982 - 12/1986
Skills
- Relationship Building
- Leadership
- Training planning
- Program development
- Tournament organisation
- Detail-orientated
- Results-orientated
- Strong problem solver
- Empathy
- High Standards
Timeline
Head of Performance Tennis
Wellington College
01.2025 - Current
Learning Support Assistant
The Westgate Primary School
09.2020 - 04.2021
Tennis Coach
Winchester Racquets and Fitness
09.2019 - 12.2024
Tennis Coach
David Lloyd
10.2016 - 08.2019
Program Manager
You2Africa, High School Exchange
01.2010 - 10.2018
Business Owner and Head Coach
Tiny Tennis
02.2008 - 12.2016
General Manager
Specialized Personnel, Travel and Youth
09.2007 - 12.2009
Retail Manager
Thompsons Travel
01.2006 - 08.2007
Program Manager
The American Institute for Foreign, Camp America
05.2002 - 12.2004
Travel Consultant and Branch Manager
Flight Centre
03.1998 - 04.2002
Head Coach Women
University of Alabama, Women's Tennis Team
10.1996 - 05.1997
Assistant Coach
University of Alabama
06.1995 - 09.1996
Graduate Assistant Coach
University of Alabama
05.1993 - 05.1995
GCSEs - Counselling Skills
The Skills Network
10/2023 - 11/2023
Master of Arts - Human Performance
University of Alabama
01/1993 - 01/1995
Bachelor of Science - Psychology and English
University of Alabama
01/1987 - 01/1992
Certificate of Higher Education - High School Certificate
Bryanston High School
01/1982 - 12/1986
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