Michelle Dixon
Summary
Organised and driven individual committed to exceeding revenue targets by maximising sales opportunities with new and existing clients. Demonstrates exceptional client management and negotiation skills to influence key decision-making and develop lucrative business strategies.
Overview
23
23
years of professional experience
Work history
Business development officer
Export Barbados/ Business Industrial Development
Christchurch Barbados/ London UK
04.2021 - 07.2024
- Consistently exceeded revenue targets through strategic account penetration.
- Closed complex deals with new customers, driving significant business growth.
- Enhanced engagement and reputation via multi-platform campaigns to ensure client satisfaction.
- Opened new accounts to broaden customer base and achieve growth objectives.
- Converted prospects through effective outreach methods including telephone, email, and in-person inquiries.
- Attended prominent industry events across UK to strengthen market presence.
- Launched new product lines supported by comprehensive retail and marketing strategies.
- Analysed sales reports to identify trends and optimise business strategies.
- Led team training sessions, fostering professional growth and development among staff members.
- Established standards of performance for consistent quality assurance.
- Cultivated strong relationships with stakeholders for increased trust and collaboration.
- Conducted comprehensive competitor analysis for better positioning in the market.
COVID-19 Contact Tracer( Remote)
Sitel on behalf of the NHS
essex, GB
03.2020 - 03.2021
- Managed 80 calls daily to address customer inquiries and concerns.
- Exceeded performance goals through prioritisation of tasks and strong work ethic.
- Resolved issues to enhance operations and deliver exceptional service.
- Cultivated courteous and effective working relationships with clients and colleagues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Student Liaison Officer
Choppy cut
essex, GB
02.2019 - 02.2020
- Implemented departmental policies and procedures while managing budgets for educational programmes.
- Coordinated planning efforts to achieve results within established schedules.
- Engaged in continuous improvement through problem-solving initiatives and collaborative teamwork.
- Cultivated partnerships with parents, businesses, and organisations to enhance support and resource sharing.
- Applied positive customer service approach to increase satisfaction levels.
Customer Service Representative
Avlon Barbados
Bridgetown , Barbados
10.2014 - 01.2019
- Suggested innovative procedure to retain cancelling customers, achieving 80% reduction in cancellations.
- Recommended suitable services, addressing objections through persuasive communication techniques.
- Participated in team meetings sharing best practices for improving service delivery.
- Collaborated with sales team to maximise product visibility and sales.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Customer Service Manager
Barbera Antoinette
Essex, GB
12.2001 - 08.2014
- Streamlined operational procedures, enhancing efficiency and profitability while controlling costs.
- Reduced workflow inconsistencies by recruiting skilled staff members.
- Developed productivity initiatives and coordinated scheduling and itineraries.
- Maintained professionalism when addressing dissatisfied customers.
- Identified customer needs and communicated them to supply chain teams.
- Delivered exceptional service by addressing customer queries promptly.
Education
Bachelor of Arts - Business Management And Human Resources
University of East London
East London12.2018
NVQ Level 3 - Customer Service
Newham College
London NVQ Level 3 - Retail Management
Kingston College
Kingston upon ThamesCertificate of Higher Education - A1 Assessors Award
Waltham Forest College
London Skills
- Remote access technology
- Remote worker setup
- Complaint resolution
- Sales expertise
- Report preparation
- Order Fulfilment
- Inbound and Outbound Calling
- Multi-line phone talent
- Staff education and training
- Medical terminology knowledge
- CRM
- Money handling abilities
- Recordkeeping strengths
- POS systems expert
- Professional telephone demeanour
- Good listening skills
Timeline
Business development officer
Export Barbados/ Business Industrial Development
04.2021 - 07.2024
COVID-19 Contact Tracer( Remote)
Sitel on behalf of the NHS
03.2020 - 03.2021
Student Liaison Officer
Choppy cut
02.2019 - 02.2020
Customer Service Representative
Avlon Barbados
10.2014 - 01.2019
Customer Service Manager
Barbera Antoinette
12.2001 - 08.2014
Bachelor of Arts - Business Management And Human Resources
University of East London
NVQ Level 3 - Customer Service
Newham College
NVQ Level 3 - Retail Management
Kingston College
Certificate of Higher Education - A1 Assessors Award
Waltham Forest College
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