Michelle Cutforth

• VIP Match-Day Host Supervisor
• Develop strong, trusted relationships with regular guests and board members
• Ensuring guests receive a consistently warm, personalised, and memorable match-day experience
• Attentive and responsive to individual needs
• Support the hospitality team as front-of-house for quarterly network events, checking in delegates, issuing lanyards and delegate lists, and directing delegates to the appropriate lounge

Temporary Front of House

Ensure a consistently high standard of service and care

To maintain clean eating areas for staff and players

Display lunch and breakfast for self-selection

Replenish all breakfast and lunch items as necessary

Liaise with chefs regarding food and stock orders

• Support a Year 3 student (AM) and a reception student (PM) to access whole-class and small group learning, adapting tasks to meet individual needs.
• Assist class teachers with behaviour management, ensuring positive engagement for both students.
• Deliver 1:1 support to promote sustained focus, participation, and successful involvement in learning and social activities.
• Liaise with external agencies to ensure the best support for the students.
• Daily communication with parents, providing updates and strengthening home-school relationships.
• Withdraw students for additional maths and English support, reinforcing key skills and building confidence.
• Support the social and emotional development of the students through a range of classroom tasks and outdoor learning activities.

• To deal with customer queries efficiently and in a professional manner.
• Facilitated customer relations with prompt and professional correspondence.
• Handled sensitive information with utmost confidentiality and discretion.
• Upheld company standards whilst interacting with customers and colleagues alike.
• Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
• At times, dealing with irate customers in a calm and polite manner.
• Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

• To maintain the daily staff planner, ensuring accurate scheduling and allocation of staff across sites.
• Make accommodation reservations for staff working away or travelling between locations
• Process and issue invoices to clients in a timely and accurate manner.
• To liaise with clients regarding staff availability.
• Prioritise tasks for improved productivity.
• Assisted in event planning, leading to successful corporate gatherings.

• Plan an appropriate and engaging curriculum for each age group, ensuring all Special Educational Needs were catered for.
• Perform regular assessments, monitor progress and analyse data to inform planning.
• Work collaboratively with teaching assistants, other members of staff, parents and a range of outside agencies to ensure the varying needs of each student were met.
• Maintain up to date records and data captures for each student.
• Compile reports for parents and SLT demonstrating each student’s progress and attainment.

• To work with a small cohort of Y6 boys identified as requiring additional support in preparation for SATs.
• To plan a curriculum which was relevant, engaging and challenging. Implement a range of strategies to ensure each student was interested and motivated to learn.
• Monitor progress and keep accurate records of assessments.
• Provide weekly plans to the headteacher for approval.

• Plan and develop an appropriate and engaging curriculum which would support the personal and social needs of students alongside a suitable academic curriculum.
• Monitor both academic and personal and social progress and analyse data to inform planning.
• Use Boxall assessments to identify areas for development for each student and demonstrate progress.
• Work collaboratively with teaching assistants, other members of staff, parents and outside agencies to ensure the needs of each student were successfully catered for.
• Pastoral responsibility for each of the nurture students, providing them with a ‘safe space’ at all times.

• Plan an appropriate and engaging curriculum for the age group ensuring the SEND and personal and social needs were catered for.
• Monitor both academic and personal and social progress and analyse data to inform planning.
• Work collaboratively with teaching assistants, other members of staff, parents and outside agencies to ensure the needs of all students were met.
• Responsible for the PSHE curriculum.

• Plan an appropriate and engaging curriculum for the age group. Ensuring the SEND and EFL needs were catered for.
• Monitor progress and analyse data to inform planning.
• Work collaboratively with teaching assistants and other members of staff.

• Plan an appropriate and engaging individualised curriculum for each student.
• Monitor progress and analyse data to inform planning.
• Perform baseline assessments.
• Work collaboratively with other professionals to ensure the needs of each student were met due to the varying adverse personal circumstances which may have inhibited their approach to learning.

• Plan an appropriate and engaging curriculum for the age group. Ensuring the SEND and EFL needs were catered for.
• Monitor progress and analyse data to inform planning.
• Perform baseline assessments.
• Work collaboratively with teaching assistants and other members of staff to ensure all children were engaged due to the large proportion of EFL.
• Responsible for planning and maintaining topic boxes and outdoor provision.

• Plan an appropriate and engaging curriculum for the age group.
• Ensuring the needs of all were catered for and considered when planning.
• Monitor progress, keep up to date records and analyse data to inform planning.
• Perform baseline assessments.
• Work collaboratively with teaching assistants and other school staff.

• Plan an appropriate and engaging curriculum for the age group.
• Ensuring the needs of all were catered for and considered when planning.
• Monitor progress, keep up to date records and analyse data to inform planning.
• Perform baseline assessments.
• Work collaboratively with teaching assistants and other school staff.

• Plan an appropriate and engaging curriculum for the age group.
• Ensuring the needs of all were catered for and considered when planning.
• Monitor progress, keep up to date records and analyse data to inform planning.
• Perform baseline assessments.
• Work collaboratively with teaching assistants and other school staff.

• Showcased strong communication skills when dealing with customers .
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.
• Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
• Assisted customers with product inquiries for an enhanced shopping experience.
• Upheld company policies and procedures consistently to maintain standards of operation.
• Organised stock shelves neatly to improve the overall appearance of the shop floor.
• Improved customer relations by managing customer complaints effectively.
• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
• Provided exceptional levels of customer service.
• Assisted customers with varying questions using product knowledge and service expertise.

• Streamlined office operations by implementing effective filing systems.
• Completed data entry tasks accurately, ensuring error-free records were maintained.
• Fostered a positive work environment with clear communication skills.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.