Michelle Cummins

Facilitate communication with social workers and professionals to coordinate care plans and meetings.

Attend and contribute to relevant meetings such as practice improvement operations group and management meetings.

Participate in corporate training events and update staff on changes affecting day-to-day practice.

• Provided individual support to young people in school, considering developmental needs.
• Assessed mental health requirements of young individuals and referred to local authority services when necessary.
• Ensured compliance with legal requirements and school procedures, particularly regarding safeguarding young people.
• Attended monthly clinical supervision and team meetings as appropriate.
• Delivered online text-based therapeutic support and advice to users in real-time, focusing on children and young people.
• Conducted initial risk assessments to identify individual needs and managed a safe digital caseload.
• Moderated online forums, articles, and message boards to maintain a safe and supportive environment.
• Delivered short-term or longer-term therapy to address emotional and mental health issues.
• Performed risk management following safeguarding procedures and liaised with external agencies like schools or CAMHS.

• As a counsellor providing online therapeutic support to adults accessing the service
• To navigate service users through their QWELL pathway ensuring they experience a smooth journey.
• Referring to the psycho education, informal education and self-help resources available on the site to support adults with issues affecting them.
• To support our service users by providing help to utilise the communication tools available.
• Responding to user posts in a timely and appropriate manner, ensuring that concerning messages are promptly acted upon in line with XenZone policies and procedures, and escalated to relevant staff.
• To refer adults to the Counselling Team where appropriate.
• Review and sensitively moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos, audio and goals.
• Assist with or lead on content pieces as and when helpful and useful to the overall team and end users.
• Liaise fully with the online moderation strategic lead to ensure team alignment and all processes remain relevant to the evolving service.
• Regularly feedback insights gained from community moderation into the Moderation Strategic Lead and via shared forums such as MDT meetings.
• Contribute to using statistics, identifying patterns, trends, issues and outcomes in relation to activity within the online community, feeding back to the Online Manager for inclusion in reporting processes.
• To assess adults to determine suitability and appropriateness for needs led drop in support, guidance or therapeutic interventions, together with identifying risk and safeguarding concerns. This will include undertaking measures prior to chat and counselling so that Safeguarding and risk can be highlighted.
• To refer suitable adults to the appropriate support at QWELL and empower them to make sense of and define their own needs and how best they can be met within the service.
• To offer supportive drop in chats, engaging adults who access the service in the ‘here and now’, helping them to build resilience in an early intervention context. This will include assessing risk, offering information, advice, guidance, safety planning and problem solving with a diverse range of adult people experiencing difficulties, in particular around mental health.
• Develop, create and support with the running of forums and supporting users in developing the themes and responses to them.
• Manage a small caseload of adults including support, advice, guidance, empowerment and early intervention work. To also provide Key Work interventions (supporting adults to engage in face to face services local to them).
• Assist the Online Manager with actions resulting from Safeguarding concerns to ensure a timely response.
• Liaise and network with identified groups, agencies and individuals who may be in contact with adults. For example, social services, health authorities, GPs, voluntary groups and community services.
• Monitor industry relevant and company information and news to anticipate potential issues and keep fully briefed on all current QWELL contracts to ensure the criteria for each of these are fully met.
• Working collaboratively with the wider online team to continue to develop an accessible and appropriate online support, advice and counselling service given the changing needs of both adults and the changing IT environment.work a rota including evenings up to 10pm and weekend work. Exact timing to be negotiated with the Online Manager.
• Being aware of and ensure compliance with legal requirements and internal policies with particular reference to Safeguarding.
• Participate in line management, team meetings and internal clinical support in line with mandatory requirements.
• Undertake any requests made by the XenZone Management Team that are relevant to the post of Emotional Wellbeing Practitioner.

As a Therapeutic Residential Childcare Officer I provided high-quality therapeutic care and support to children and young people. Key responsibilities include:

• Delivering therapeutic care: Working in a therapeutic model to support children with trauma, attachment, ACES and complex needs.
• Creating a safe environment: Ensuring a positive, stable environment that values and protects children.
• Collaborating with professionals: Working in compliance with regulatory requirements and multi-agency approaches.
• Promoting personal and educational development: Supporting children's personal and independent living skills, and promoting educational development through school liaison.
• Building relationships: Working in partnership with children and families to promote positive relationships.
• Risk assessment and intervention: Identifying and assessing risks, and implementing plans to address them.
• Professional development: Engaging in continuous professional development and career growth opportunities.
  These roles are essential for preparing children for independence and ensuring their well-being and development.

• Fostered a sense of community amongst residents through organised activities.
• Provided emotional support for residents in distress.
• Facilitated therapeutic interventions with external agencies to promote resident recovery process.

• Increased comfort levels with personal care duties such as bathing and dressing.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Helped achieve patient independence through guided tasks and activities.
• Maintained detailed records of patient behaviour changes for healthcare team reference.

• Kept updated on latest trends in retail design, bringing fresh ideas to the store.
• Collaborated with multidisciplinary teams to produce innovative design solutions.
• Collaborated with management team for effective retail operations management.
• Demonstrated exceptional product knowledge when recommending retail products.

• Balanced daily transactions accurately to avoid discrepancies.
• Maintained cleanliness of work area for optimal efficiency.
• Greeted every customer pleasantly, creating a friendly shopping environment.
• Enhanced customer satisfaction by delivering prompt and courteous service.

• Assisted in inventory counts, maintaining accurate records.
• Ensured customer satisfaction by providing attentive service and handling complaints professionally.
• Collaborated effectively with team members during busy periods.