Michelle Cowie
Chatham, Kent,Kent
Summary
Experienced professional with a strong background in customer service and student services. Proficient in spreadsheet creation and maintenance, Microsoft Excel. Demonstrates expertise in banking reconciliation, safeguarding legislation, Proactive problem-solver with keen eye for detail and passion for helping students achieve their financial goals. tailoring support to individual needs. Poised to make significant impact in a receptionist/administrator role.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems adept at multi-tasking.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Student finance officer
Midkent College
Gillingham, Kent
06.2024 - Current
- Streamlined student financial situations.
- Advised students on bursary application procedures and criteria for improved understanding.
- There are so far over 1,300 students that have applied for bursary that needs to be monitored and kept up to date.
- Boosted efficiency with meticulous management of bursary records.
- Improved student satisfaction by resolving finance-related queries promptly.
- Developed strong relationships with students and staff through efficient communication and service delivery.
- Warmly welcoming visitors/contractors and notifying the department they are visiting.
- Maintained confidentiality whilst handling sensitive information about student finances.
- Handled banking reconciling daily, maintaining accuracy at all times.
Hostess housekeeper
Medway Maritime Hospital
Gillingham, Kent
07.2015 - 05.2022
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Maintained a clean ward area, creating an inviting atmosphere.
- Provided excellent customer service to ensure repeat business.
- Assisted in setting up and clearing tables for improved dining experience.
- Collaborated with the serving staff to streamline service delivery.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
-
Education
First Diploma in Travel and Tourism - Travel & Tourism
Midkent college
Gillingham, Kent 09.2009 - 07.2010
Skills
- Spreadsheet creation and maintenance
- Database software use ( Microsoft)
- Banking Reconciliation
- Microsoft Excel proficiency
- Customer Service
- Safeguarding legislation
- Student Services
- Confidentiality maintenance
- Written and verbal communication
- Banking operations
Affiliations
- Mixed Martial Arts
- Walking
- Travelling
- Reading
Timeline
Student finance officer
Midkent College
06.2024 - Current
Hostess housekeeper
Medway Maritime Hospital
07.2015 - 05.2022
First Diploma in Travel and Tourism - Travel & Tourism
Midkent college
09.2009 - 07.2010
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