MICHELLE CORNEY

• Handled incoming correspondence, resulting in timely responses and decision-making.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
• Improved office efficiency by streamlining administrative procedures.
• Coordinated facility maintenance, providing safe and comfortable work environment.
• Processed invoices and financial data with strong eye for detail.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Supported staff and children in classroom environment.
• Supervised lunchtime and playground duties.

• Managed all operations within customer service department (educational equipment provider)

• Addressed customer queries to ensure prompt resolution and satisfaction.

• Processed sales orders efficiently to maintain accurate records.

• Raised customer credits and refunds in compliance with com policies

• Handled collections and returns to optimise inventory flow.

• Liaised with outside agencies, including suppliers and couriers.

• Compiled non-conformance reports to identify and rectify issues.

• Reconciled bank statements and customer accounts to ensure financial accuracy.

• Company which provides educational equipment for schools colleges.

• Maintained customer database, ensuring accuracy and confidentiality.

• Overall responsibility for incoming revenue to business.
• Preparing and allocating weekly invoices to all customers.
• Managing aged debt.
• Process invoices to business for payment.
• Reconcile bank accounts.
• Prepare reports on income/debt
• Dealing with customer/repairers/dealers calls regarding accounts.
• Ongoing telephone/electronic communications with customers/repairers/dealers throughout claims process.
• Completion of all manual/electronic administration as per company guidelines.
• Automotive Industry based at home.

• Assumed overall responsibility for incoming revenue streams.
• Prepared and allocated invoices bi-weekly to customers.
• Managed aged debt, ensuring timely resolution of outstanding payments.
• Researched potential new business opportunities and supplied sales team with qualified leads.
• Handled customer inquiries regarding new and ongoing claims.
• Recorded detailed diagnostic information, including repair costs for vehicles.
• Maintained ongoing communication with customers, repairers, and dealers throughout claims process.
• Completed all manual and electronic administration in accordance with company guidelines.

• Managed daily operations of nursery, ensuring compliance with company policies and Ofsted requirements.
• Oversaw three additional nurseries, supporting managers in achieving outstanding provision.
• Transformed base nursery from inadequate to Good rating by Ofsted.
• Streamlined staff team to enhance operational efficiency.
• Redesigned nursery layout to create age-appropriate environments for children.
• Implemented new policies and procedures to elevate standards across organisation.
• Reduced nursery aged debt to below £1,000, enhancing financial stability.

• Managed daily operations of nursery, ensuring compliance with policies and Ofsted requirements.
• Achieved Ofsted rating of Strong Good with outstanding elements in June 2013.
• Secured Good overall rating from Ofsted in September 2010.
• Enhanced Internal Audit scores for Health & Safety and Quality by 30%.
• Elevated environmental health food standards to five-star rating.
• Transformed parent and company perception of nursery from negative to positive.
• Exceeded budget and occupancy targets, achieving over £28k surplus for trading year Nov 12 - Oct 13.
• Realised 19% improvement in occupancy compared to previous year.

• Managed daily operations of nursery, ensuring adherence to company policies and Ofsted requirements.
• Led initiatives that resulted in improved Ofsted rating to Good overall.
• Achieved zero nursery aged debt, reducing it from £10K.
• Promoted Childbase as Employee Owned company, resulting in highest share uptake for nursery and region.

• Recruited, mentored, and developed high-performing Nursery Management team.
• Coached Managers in comprehensive Nursery Management for accountable nurseries.
• Streamlined Nursery Staff team to enhance operational efficiency.
• Audited financial records, addressing discrepancies to align with company policy.
• Redesigned nursery layout for seamless garden access by Pre-school children.
• Trained new Managers in various Company Policies and Procedures.
• Oversaw overseas business trip for 12 employees.
• Improved staff morale across nursery through targeted initiatives.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• In addition to Nursery Managers role, accountable for 3/4 other nurseries, sponsored Nursery Managers to ensure continual progression towards good/outstanding provision and practice through company wide objectives.
• Attained Nursery Manager of Year (2004).
• Exceeded financial targets on regular basis
• Stretched nursery occupancy Levels by 20% 3 years running.
• Appointed Trainer of Nursery-care System across region.
• Recognised within company for excellence in facilitating disciplinary investigations.
• Consolidated Ofsted outcome of Good overall in 2006.
• Chosen by Ofsted to participate in Pilot for new standards 2005.
• Base Nursery in Winchmore Hill

• Directed effective daily management of nursery operations.
• Ensured compliance with company policies, procedures, and Ofsted requirements.
• Led nursery to achieve overall Good status in 2004.
• Secured Nursery of Year award in 2003.
• Achieved shortlisting for Manager of Year in 2003.
• Demonstrated adaptability by serving as Acting Senior Manager in April 2004.
• Managed two nurseries over four-month period, enhancing operational efficiency.

• Barnet

• Winchmore Hill

• Winchmore Hill